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Reviews of Sonesta Hotel, Tower & Casino - Cairo

5 out of 5
Sonesta Hotel, Tower & Casino - Cairo
3 El Tayaran Street, Nasr City, Cairo

Reviews

7.6

Good

Rating 10 - Excellent. 165 out of 480 reviews" "
Rating 8 - Good. 146 out of 480 reviews" "
Rating 6 - Okay. 97 out of 480 reviews" "
Rating 4 - Poor. 35 out of 480 reviews" "
Rating 2 - Terrible. 37 out of 480 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Wala

Stayed 2 nights in Feb 2024

8/10 Good

Wala

Stayed 1 night in Feb 2024

10/10 Excellent

Shadi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay at
Stayed 1 night in Feb 2024
Response from Ahmed on Apr 3, 2024
Dear Mr. Shadi,It gives me a great pleasure to know that you had an incredible time with us, The team and I look forward to have the pleasure of welcoming you back soon.Sincerely,Ahmed SobhyAssistant Front office Manager

8/10 Good

Ishtiaq

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Ashish

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Dishuang

Traveled with family
Bad service
Very old hotel with limited service, not worth as a 5 star hotel
Stayed 2 nights in Nov 2023
Response from Ahmed on Nov 21, 2023
Dear Guest,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

4/10 Poor

Yonas-Yilikal

Stayed 7 nights in Nov 2023

10/10 Excellent

yasmin, Clermont

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Beautiful property. Staff in lobby totally ignored us. Watched us struggle to lift suitcases down stairs, watched us pull suitcases outside then one employee approached us to load luggages into taxi. We declined his help and told him that they ignored us while we struggled, why pay attention to us now? For a tip?
Stayed 1 night in Nov 2023
Response from a on Nov 10, 2023
Dear Mrs. Yasmin,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

2/10 Terrible

Essam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Dirty rooms very bad food just a very bad
Stayed 2 nights in Oct 2023
Response from Ahmed on Oct 13, 2023
Dear Mr. Essam,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

10/10 Excellent

Hussein Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ok but the food was super bad Not recommended to any one
Stayed 3 nights in Aug 2023
Response from Ahmed on Sep 6, 2023
-Dear Mr. Hussein,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Good

Mohamed

Liked: Cleanliness, property conditions & facilities
Not bad
Stayed 2 nights in Jul 2023
Response from Ahmed on Sep 5, 2023
Dear Mr. Guest,It gives me immense pleasure to know that you had an incredible time with us.It was a pleasure to host you. The team and I look forward to having the pleasure of welcoming you back soon.Sincerely,Ahmed NafadFront office Manager

10/10 Excellent

Nadr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Cleaning occurred regularly. Restaurant selection was excellent. Security was excellent. Access to pool was excellent. The rooms were a bit dated and air con could have been slightly stronger. But beds were comfortable. Wifi signal not very strong. Overall this was well worth the money and I would definitely stay there again.
Stayed 3 nights in Jul 2023
Response from Ahmed on Sep 1, 2023
Dear Mr. Nader,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

4/10 Poor

Jessica

Traveled with family and small children, Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff is very rude, expect attitudes. No where to get food later in evening (was refused even just a cup of water for a 7 year old). Very snarky attitudes. Don't get a massage- avoid the spa. Husband and I had a very hard time getting an appointment ('we have availability at noon.... Actually 1... Oops sorry there's a "problem with the room come back at 5pm" ---literally for about 4 separate attempts). Spa staff was nasty, audible gasps and sighs, yelling at each other in Arabic. It was apparent they didn't want to do services. Manager there was nice but his staff are horrendous. Worst massage I've ever had, very unprofessional. No blanket to cover myself, the masseuse left me alone several times with no explanation. She also gave me a head massage (I paid extra) and I had severe head pain through the following day as she had ripped out a great deal of hair while knotting my hair during the attempted "massage". Horrible. Warned the group I was with to not book their services.
Stayed 8 nights in Jul 2023
Response from Ahmed on Sep 1, 2023
Dear Mrs. Jessica,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

6/10 Okay

Asil

Liked: Cleanliness, staff & service
It was nice
Stayed 1 night in Jul 2023
Response from Ahmed on Sep 1, 2023
-Dear Mr. Asil,Greetings from Sonesta Hotel, Tower & Casino.On behalf of our entire staff here, we would like to thank you for your stay and for sharing your pleasant experience hoping that we will have the opportunity once again to serve you in the very near future.Sincerely Yours,Ahmed NafadFront office Manager

10/10 Excellent

Ishaq

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Adel

Stayed 3 nights in Jul 2023

2/10 Terrible

Muzamal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No customer service only want money . They just want money worst experience
Stayed 2 nights in Jul 2023
Response from Ahmed on Sep 1, 2023
Dear Guest,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

6/10 Okay

Adel

The hotel under the 5 star standards,
Stayed 1 night in Jul 2023
Response from Ahmed on Sep 1, 2023
Dear Mr. Adel,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Good

Eman

Disliked: Property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 2 nights in Jun 2023

10/10 Excellent

Andrew

Stayed 2 nights in May 2023

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Sonesta Hotel was excellent. The staff was very helpful and friendly. I would rate this hotel as a 5 star hotel. It had 4 restaurants and a bakery separate from the casino.
Stayed 10 nights in Feb 2023

2/10 Terrible

Jacqueline

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
where is the bed?
Arrived near 11 PM after 30 hours of travel and it took 1.5 hours to deliver a mattress slab for our triple room. Plus several phone calls to remind them. There were only 2 bath towels even though we had a room for three. I had booked the room for three months ago and there is a premium charge.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Was good
Stayed 4 nights in Feb 2023

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Sara

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not as expected Poor
Stayed 1 night in Jan 2023

10/10 Excellent

SHENOUDA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff Excellent location
Stayed 2 nights in Jan 2023

10/10 Excellent

Pragathi

10/10 Excellent

Eslam, Kitchener

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was able to accomodate our super early check-in, of course with a fee, as we arrived very early in the day due to the flight awkward time. We had an issue with the room that was assigned to us but upon discussing it with the staff, and customer service, they were able to move us to a better room. I recommend Sonesta to travelers going to Cairo.

6/10 Okay

Eslam, Kitchener

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good hotel not my first time to stay in it. It seems that the rooms are not consistent in their quality even of the same category (queen superior room). We arrived very early in the day, flight from Toronto landed at 6am, so we were at the hotel at 9am, it was not easy to get a room that early, we needed it t get some rest after the 11hrs flight. The hotel crew was able to fin a room for us by 10:30 am.
Stayed 1 night in Dec 2022

2/10 Terrible

Karim

Disliked: Staff & service, room comfort
Worst stay ever
Booked for two nights, got 4 calls and one took visit to check me out although I have a reservation for the second night. Room service takes ages to answer the phone. Buttons for turning on off lights not working had to disconnect the lamps.
Stayed 1 night in Dec 2022

6/10 Okay

Monica Rocio

8/10 Good

Boye

Traveled with group
Liked: Staff & service
Outdated by many years.
The hotel appears to be old worn and torn. Carpets in the room. It may have been a beautiful once but now it really looks outdated and not really worth its price. Its location is not very good for anything except airport transfer. However some of the staff made the stay more memorable with their smiles and happiness.
Stayed 4 nights in Nov 2022

10/10 Excellent

Sameh

Stayed 2 nights in Nov 2022

4/10 Poor

Obai

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely not a 5 star hotel. The first room given to us was on the 2nd floor and it was absolutely disgusting. There were white stains on and around the bed and lamp stand, the lamp head was out of place, the floors were so dirty you couldn’t walk without shoes, and the room was very hot and dusty you needed a mask to breathe safely. We complained and they said they’d give us a better room. After an hour of waiting we were extremely fed up and spoke to them again. They weren’t taking us seriously until we showed photos and spoke with them a THIRD time (extremely upset), at which point they gave us a new room within 5 minutes. The new room was cleaner but still had little spots and stains but we just wanted a room. They said they’d send bellhop to get our bags but after 10 minutes of waiting I went and got the bags myself. The hotel is generally run down and in dire need of renovation. Customer relations would call us every other day to make sure we weren’t having other issues and sent us a fruit basket, which was nice. We did have other issues though, I had to go to concierge every day 4-5 times to reprogram my card because the door wouldn’t unlock. We eventually ended our stay and went to a different hotel.

10/10 Excellent

Sergey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business trip.
Good hotel for business trip.
Stayed 2 nights in Oct 2022

8/10 Good

Amr

Stayed 1 night in Sep 2022

10/10 Excellent

Bassam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at superlative!
Stayed 6 nights in Sep 2022

10/10 Excellent

Abdelrahman

Liked: Cleanliness
i want to thank Mr. Mina in the reception for the very fast and easy process for the chick in.
Stayed 3 nights in Sep 2022

8/10 Good

MAGDY, Peterborough

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
old building, very crowded, noisy, empty mini bar, surrounding area almost nothing to do.
Stayed 2 nights in Jul 2022

10/10 Excellent

george

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 4 nights in Jun 2022

10/10 Excellent

Nesreen, el Cajon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Jun 2022

2/10 Terrible

said

Traveled with family and small children
Disliked: Staff & service, amenities
Very rude staff We reserved two rooms with two double in each we got two rooms with single bed in each, the staff said this is what’s available. The staff kept arguing that my 13 years old son is an adult and that we should pay extra money After 24 hours trip we spent one hour waiting at the front desk to find some one to check us in. Awful service.
Stayed 2 nights in Jun 2022

6/10 Okay

mohamed, LARGO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jun 2022

2/10 Terrible

Farhan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad
hotel is old and dirty , service is bad , never again in here
Stayed 3 nights in May 2022

10/10 Excellent

Eslam, Kitchener

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very strategic area, close to some shopping centers, and close to Cairo intl airport.
Stayed 2 nights in May 2022

2/10 Terrible

Emirjona

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
no hot water reported it to reception 3 different times, was told it will be fixed shortly. couldnt shower on arrival or before bed or in the morning had to take a cold shower before check out as it was my last chance for one before travel. they wouldn’t allow me to have visitor (whom I had brought some gifts in my luggage from my travel) as it was “outside visiting hours” they humiliated my guest until they confirmed that I am a foreign national- then and only then was it okay- but after his ID was kept. incredibly dissatisfied with this stay I should have booked yet another night at Safir- I figured I’d get closer to the airport since my partner had to leave to the airport at 4 am(before i did later that day). not to mention for the same nightly rate breakfast is not included. Myriam was the only professional out of the reception staff. respectful, understanding, communicative. I will be contacting customer service in regards to not being able to shower at a “5 star hotel”.
Stayed 1 night in May 2022

4/10 Poor

Burcu

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to start! Never deserved to be a 5stars hotel! Reception, cleanliness, management,parking etc.. a lot problems. too crowded hotel and they don’t know how to manage this situation! Never recommended!
Stayed 5 nights in May 2022

10/10 Excellent

Janine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, excellent customer service amazing staff and great location.
Stayed 7 nights in Apr 2022