Ratings based on 6 Verified Reviews

4.7 out of 5
100% of guests recommend
4.5 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Family Vacation to the Pyramids!

Posted Dec 25, 2015
We had a great time! The hotel staff was wonderful and so was our tour guide!! Another location off the bucket list...
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Mar 16, 2015
Couldn't ask for anything more. Service and staff were first class. Would highly recommend to anyone.
Comment from Hotel Management
Apr 23, 2015 by Islam, Hotel Management
Dear guest, Warm greetings from Staybridge Suites Cairo Citystars. Let me seize this opportunity to thank you for choosing to stay with us and for your time to provide us with your valuable comments which are greatly appreciated. It was truly a pleasure to serve you, and we are glad that you had a good experience and were satisfied with the accommodation. Once again thank you and we look very much forward to welcoming you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel, terrible reservation experience!

Posted Jan 2, 2015
Pros: Entrance to Mall, good service, nice staff, coffee and tea service.
Cons: The way they provide reservation information through Expedia.
Location: City Stars Mall. Hosni restaurant which serves excellent sea food and good Egyption food.
I will start with the issue of reservation because it was a terrible experience and then I will talk about the hotel. I have made my reservation with Expedia for a suite for 2 adults and 2 children and that is how I received my confirmation from Expedia. When I arrived at Staybridge , I was told that this specific suite accommodates only 2 persons! I told the receptionist that my reservation is for 2 adults and 2 children but she insisted that this doesn't concern them and that I should have made sure from them that this suite will accommodate my party or not before I made my reservation! I found this a very strange logic but I had no choice but to pay extra amount to be graded to suite with a bed and a sofa bed to accommodate the children. I contacted Expedia by email and they replied that i should contact by phone! which I did several times and the final words I got was that Expedia makes all effort to insure correct information but sometimes hotels may put misleading information in the web site!! I expected that Expedia would at least contact the Hotel to hear from them, but I guess they may be too busy to do that. This being said, and ignoring the reservation issue for a moment, Staybridge Cairo is a very good place. It is one of the best hotels in Cairo. It id well furnished and equipped for long stays with a small kitchen, laundry room, and a gem. It offers a good buffet breakfast, and all day tea and coffee. The best is the direct entrance to the City Stars Mall.
5 out of 5
Recommended
for Everyone
by Ashraf Mahmoud from Jordan

It feels like home

Posted Apr 5, 2014
Great location, clean & big enough rooms, friendly staff & management. It really fees like home.
5 out of 5
Recommended
for Everyone
by Salah from Saudi Arabia

Super hotel for family

Posted Sep 16, 2012
Pros: Staff, comfort, breakfast, evening food and the price
Cons: Bathroom size and quality of housekeeping
Location: Excellent location near shopping mall and coffee shop
Excellent hotel and acceptable price for the quality we got. I will come back to this Hotel again and I am recommending this stay for all friends
5 out of 5
Recommended
for Families
by Murad from Amman, Jordan.

Nice family or couple hotel

Posted Jun 12, 2012
Pros: The large clean well kept rooms
Cons: breakfast was not that good
Location: excellent next to a large mall and close to the airport
The hotel is well kept in a great location. got access to all ICH facilities next door and next to the best and largest shopping mall I know in Cairo. The suites are spacious and well decorated. Great for family stays.