Nice hotel close to the beach! Great pools
Posted May 19, 2016
This is a decent hotel and the pools were great. Everywhere was kept clean although my room was only done four out of the seven days.
Very shady due to the big trees everywhere, these also block a lot of light from balconies and hardly any of them get any direct sun.
The resort was completely German which means all kids entertainment is in German and the staff doesn't speak English very well .
We were self catering but the kitchenette was not at all suitable for cooking, we couldn't get into any of the hotels restaurants until 9pm and there are no other restaurants in the resort.
Our room had a series of problems, lights not working, toilet running all night, tap not working etc these were on the whole not dealt with and yet I was asked to wait in for workmen.
Comment from Hotel Management
May 23, 2016 by Xisco Ferriol, Hotel Management
Thank you for the review.
Unfortunately we can see that you weren´t 100% satisfied with your stay in the hotel.
That´s true that during the period of your stay there were mostly german guests in hotel, but we would like to inform you that we receive guests from all over the world.
Our staff is also quite multinational and speaks different languages. For example our reception staff speaks spanish, german, english, french, italian, russian etc.
That is why if you need to be attended in english we are always happy to help you in your own language.
We didn´t know that you were not happy in your room. In that case please inform our reception staff so they can search another solution for you.
Anyway we will take note about all your comments, for us are very important to improve our Service.
We will be very happy to welcome you again in Viva Cala Mesquida Club