Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice luxurious hotel connected with a casino

Posted May 2, 2015
Pros: Stylish hotel with good prompt service
Location: Casino
I felt very welcomed and was comfortable. Good attention to details
4 out of 5
Recommended
for Getaway With Friends
by Diego from Jujuy

Un buen hotel

Posted Apr 13, 2015 on Hotels
Muy bien Deberían cambiar las toallas son viejas y chicas no secan nada El precio es un poco elevado
4 out of 5
Recommended
for Families
by Patricio from Antofagasta

Buen hotel falta mantenimiento y"cariño" al client

Posted Feb 24, 2015 on Hotels
Mi estdia fue grata, el hotel bien equipado, pero creo falta mantención, no puede estar malo el frigobar de la habitación, el desayuno es pobre muy poca variedad, por ejemplo, solo pan de molde blanco
5 out of 5
Recommended
for Families
by Gonzalo from Antofagasta

Conectado con el Casino, excelente!!

Posted Feb 20, 2015 on Hotels
Es el mejor hotel de Calama... Conectado con el Casino, excelente!!
5 out of 5
Recommended
for Families
by Luis from Antofagasta

Estadia Sonesta

Posted Dec 12, 2014 on Hotels
Buena estadía, aunque tuvieron problemas con la piscina, la cual no estuvo disponible el 100%.
Comment from Hotel Management
Feb 28, 2015 by Yoselyn, Hotel Management
Estimado Don Luis, Reciba un cordial saludo de quienes formamos parte de Sonesta Hotel Calama. Es un gusto para nosotros que usted participe en el mejoramiento de nuestros servicios agradeciendo a la vez su tiempo en dejar sus comentarios. Don Luis, nos disculpamos, si hemos fallado en sus expectativas, por ello tendremos más cuidado y control sobre los servicios ofrecidos, ya que recuerde que usted es muy importante para nosotros y nuestro deber es brindarle un servicio memorable. Saludos cordiales, Yoselyn Fernández. Coordinadora de Servicio al Huésped Sonesta Hotel Calama
3 out of 5
Recommended
for Personal Event
by david from Lake Tahoe

moderate experience but overpriced and noisy

Posted Nov 3, 2014 on Hotels
hotel was ok but overpriced for what was offered. Hotel is ready for some modernization. Also, noise is a problem at there is a train line right across the street and horns were blowing at 4am. Get a room in the back of the hotel for more quiet. Pool was nice. Restaurant was ok but food mediocre and overpriced.
Comment from Hotel Management
Feb 7, 2015 by Yoselyn, Hotel Management
Dear Guest, Thank you for choosing Sonesta Hotel Calama as your Hotel in our city and for has given the time to leave your comments. we are very ashamed for not be able to fulfill your expectation because of the quality of the food from our restaurant and the external factor (Train). Due to them, we are working very hard to improve our weakness. That is why we hope to have you in a near future as one of our most valued guests. Best regards, Yoselyn Fernández Quality Assurance Manager Sonesta Hotel Calama
5 out of 5
Recommended
for Business Travelers
by Javier from Des Moines

Santiago's business trip.

Posted Nov 3, 2014 on Hotels
Great location, outstanding service!
Comment from Hotel Management
Feb 7, 2015 by Yoselyn, Hotel Management
Dear Guest, Thank you for choosing Sonesta Hotel Calama as your hotel in our city and for has given the time to leave your comments. we are very satisfied for having rated us satisfactorily. That is why, we hope to see you soon in our hotel and if you have any questions or concerns in order to improve our services, please do not hesitate to contact us, it will be a pleasure to serve you. Best regards, Yoselyn Fernández Quality Assurance Manager Sonesta Hotel Calama
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great hotel, great location!

Posted Oct 29, 2014
Pros: The location, the comfort of the room and the breakfast buffet.
Cons: Everything was good.
Location: There's a great supermarket right next door. Easy access to the highway.
We stayed in this hotel one night and thoroughly enjoyed it. The lobby was spacious and nice, the restaurant where breakfast was served was fancy and a decent size. The breakfast buffet was fantastic, lots of choice. The room was big and comfortable. The pool area was quite classy and convenient. The location of the hotel was great: within easy driving distance to the highway and right next to a very good grocery store. We would definitely stay in this hotel again.
Comment from Hotel Management
May 2, 2015 by Yoselyn, Hotel Management
Dear Guest, Thank you for choosing Sonesta Hotel Calama as your hotel in our city and for has given the time to leave your comments besides having rated us satisfactorily. We are very glad that your stay with us was comfortable. that is why we hope to see you in a near future as one of our most valued guests. Best regards, Yoselyn Fernández Quality Assurance Manager Sonesta Hotel Calama
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 11, 2014 on Hotels
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Great place for airport layover

Posted Jun 1, 2014 on Hotels
The Sonesta Calama is a big hotel that met our needs for a predictable, comfortable and convenient overnight. The people were nice, not too much English spoken, but they were patient with our attempts at Spanish. We were there on a Sunday, so it was a little eerily quiet. Big indoor pool and poolside lounge area, needs a little maintenance but we enjoyed it. Room service was good and very on-time. Good experience overall.
Comment from Hotel Management
Aug 16, 2014 by Yoselyn, Hotel Management
Dear Guest, Thank you for choosing Sonesta Hotel Calama as your hotel in our city and for have given the time to leave your comments besides having rated us satisfactorily. We are glad that your stay with us was comfortable. Also we thank you for your suggestions, we are going to bear in mind for keep on improve our services. Once again, thank you for choosing us like your hotel and we hope to have you in a near future as one of our most valued guests. Best regards, Yoselyn Fernández. Coordiandora de Servicio al Huésped Sonesta Hotel Calama