Ratings based on 480 Verified Reviews

3.5 out of 5
60% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Kelowna B C canada

Good location to highway

Posted Nov 17, 2017
Hotel was under renovation and hottub was not working properly
Comment from Hotel Management
Nov 20, 2017 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the issue with the hot tub. We are happy to report that the issue has been resolved.
2 out of 5
by Charity

Posted Nov 13, 2017 on Hotels
Front desk manager was in a heated altercation swearing at 2 guest in the parking lot when we arrived. Construction everywhere made it dangerous to walk around made it dusty & dirty & very noisy
Comment from Hotel Management
Nov 20, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback. We apologize for the issues you encountered during your stay. We're happy to report that the issue between the guest and front desk employee was resolved amicably. Thank you for staying with us.
2 out of 5
by A verified traveler

Posted Nov 6, 2017
Remodeling Dirty, lack of staff, bed was bad, check in not good
Comment from Hotel Management
Nov 8, 2017 by General Manager, Hotel Management
Thank you for the feedback. We're working hard to complete the renovations. We apologize for the renovation mess.
1 out of 5
by Eddy

Warning: do not stay here!!!

Posted Nov 6, 2017 on Hotels
This was the worst hotel ever! The pictures look like the rooms are nice but don’t be fooled. There is missing trim, cracked sinks and tubs, they smell and are filthy! The ad said there may be some lobby remodel going on... haha!!! It was completely torn apart and filthy. It took the front desk person 20+ minutes to show up at the desk and she handed me my keys and turned away. Ummm, can you tell me where I am going, any amenities, about your breakfast, anything? I rented 2 rooms one for my husband and I and one for my daughter and granddaughter but th were horrible and filthy!!! I have actually written headquarters and requested a refund as I was unable to cancel because I could find any other rooms in town. Oh and be aware if you have a mold or animal allergy... because it smells of one or the other in every room!
Comment from Hotel Management
Nov 8, 2017 by General Manager, Hotel Management
Dear Eddy, Thank you for the additional feedback. We apologize for the issues you encountered during your stay. Rest assured your comments are heard. We apologize for the renovation mess. We're working hard to get our renovations completed. Thank you for staying with us.
3 out of 5
by A verified traveler

construction

Posted Nov 5, 2017
If I had know about the construction at time of booking I would not have stayed. Room was very outdated. Purple walls and green curtains were very ugly. My son walked in and said "the Barney room". Over loaded extension cords seemed unsafe with appliances. Mismatched furniture. Over all low quality for this brand.
Comment from Hotel Management
Nov 7, 2017 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the issues you encountered during your stay. We're working hard to get the renovations completed. I made sure to update the renovation details on Expedia and their partners. Thank you for staying with us.
3 out of 5
by A verified traveler from Moses Lake, WA

Maybe it will be better in the future

Posted Nov 1, 2017
Pros: The room was nice and clean.
Cons: Better windows, fresh (not stale) breakfast, better customer service, no construction, doors that work properly.
Location: The location is right off the interstate, and there's room for trailer parking. If skydiving is your kind of thing, there's an airport nearby too.
I've stayed here many times over the last few years, and this time was by far the worst and most disappointing. The lobby is under construction again... yay! The door to the pool was extremely hard to open for the poor mother that was trying to take her kids swimming. She was told to lift the door. There was a long line at the front desk, and I understand that it takes time to check people in, but boy, the computer was slow this go round. I went up to my room, and one of the new locks across the hall was beeping constantly. As my crew and I were about to head to dinner, I figured I would stop at the front desk and ask about the beeping lock. The receptionist was dealing with another customer, so I patiently waited until she was done (which took way longer than it should have, but okay, slow computers I guess). When I informed her about the issue, she said something along the lines of "I don't know if you noticed the long line of people when you got here, but I'll get to it when I can okay?" I tried to explain to her I understood, and was only trying to help, but I guess she didn't appreciate that. She was rude enough, that my crew mentioned how rude she was to me on our way to dinner. The windows block absolutely no sound, which I discovered when I was woken up by firetrucks on the interstate at 5:30 AM. Pair all of this with the fact that breakfast was old and stale and you have an unhappy customer. I usually love the egg omelets here too. The room was nice and clean though.
Comment from Hotel Management
Nov 7, 2017 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the issues you encountered during your stay. I'm happy to report that most of them are resolved. We're working hard to get our renovations completed. Thank you for staying with us.
1 out of 5
by A verified traveler from Ketchum Idaho

Hotel is being remodeled. It's a mess!!

Posted Oct 22, 2017
Pros: Not one thing!
Cons: Too many things to list here
Location: Stay at the Best Western across the street.
Asked for refund once we saw our room. They were changing out locks; so construction workers drilling doors. Room was basement level, tiny and dark (for $129.00!!!!!!). Entire property is a mess and they should not be open to the public. Apparently, corporate offices will not allow them to disclose the condition of the property.
Comment from Hotel Management
Oct 25, 2017 by General Manager, Hotel Management
I appreciate your concern for the staff and other guests. I’m sure everyone affected is thankful that this entire experience is in the rear view mirror. The renovations are currently just in the lobby. So guest amenities and guest rooms are unaffected. It would be cost prohibitive to close just for lobby renovations. Thank you for the feedback.
2 out of 5
by A verified traveler from Calgary

Posted Oct 22, 2017
Hotel under renovations. Wasn't indicated at time of booking.
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
Dear Sue, Thanks for the feedback. Currently, our renovation is listed on Expedia and the other websites it owns. We apologize for the confusion and renovation mess. We're working hard to get renovations completed. We hope you will come see the changes we make.
2 out of 5
by A verified traveler from Kelowna

Under construction

Posted Oct 19, 2017
We did not realize the hotel was being renovated when we booked. The lobby was torn apart and the drywall dust everywhere. Our room had been renovated but the halls and common areas needed a lot of work. The machine to produce the room keys was broken so we could not get a key to our room and had to be let in by the night clerk. The staff did their best to accommodate us but it was disappointing after a long day of driving.
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the key issue and the renovation mess. We happy to share that the lock system upgrade is completed. Rest assured your comments are heard. We are working hard to make a better hotel for our guests.
1 out of 5
by A verified traveler

Filthy! Seriously disgusting pool, hot tub!

Posted Oct 18, 2017
Pros: Nothing
Cons: CLEAN IT!!!
This hotel was awful. Under construction and dirt and debris everywhere. The pool was so nasty I had to take my kids out as soon as we went in, which of course was a nightmare as they had been driving all day and had been waiting to swim. Hot tub had a layer of oil/grease on top and a thick rim around the edge. Water was murky in both. Room was semi clean but overall feel was just nasty.
Comment from Hotel Management
Oct 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking to write a review. We appreciate the feedback. We apologize for the renovation mess. Rest assured your comments are heard. We are working hard to make a better hotel for our guests. Thank you for staying with us.