Blood on bed sheets, dirty hotel room
Posted Feb 13, 2017
Angela at the front was amazing!!!!
The water park is really cool as for the rooms I was extremely disappointed our room was fithly. There was blood on the bed sheets the dressers/end tables and desk were definitely not wiped down. The TV was so dirty when I attempted to wipe it down the tissue was so dirty it was like it never been wiped. The carpet was wet in spots the room had a bad odor my kids even complained. The fridge was beyond dirty and stunk really bad we couldn't even use it. Just very unsanitary. As for the sleep we love travelling and sleeping in hotels but did not get the sleep we were expecting in this one, I was up tossing and turning multiple times threw out the evening. it was terrible.
Comment from Hotel Management
Feb 17, 2017 by Rooms Manager, Hotel Management
I am very sorry to learn that your experience was less than exceptional. Here at the Best Western Plus Port O’Call Hotel we pride ourselves on providing superior customer service to each and every guest. I was very disappointed to learn of the experiences you encountered during your stay and appreciate you taking the time to bring these matters to our attention. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.