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Reviews of Best Western Premier Freeport Inn Calgary Airport

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived early and asked for an early check in and it was granted. Awesome servuce
Stayed 1 night in Apr 2024

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for staying close to the Calgary airport. Kids loved the water slide.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent food. shuttle on return from trip was a voicemail.....no human interaction. had to take a cab
Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Staff were very friendly especially Jen and Khush at the front desk. I appreciated all of the staff but these two stuck out as exceptional. The on site restaurant was decent and fair priced, the rooms were clean, quiet and comfortable.
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 21, 2024
Thank you for taking the time to share this positive rating about your stay at the Best Western Premier Freeport Inn & Suites! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice as always
Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Jonathan, Hamilton

Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

8/10 Good

Cara

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 21, 2024
Thank you for your ratings about your recent stay at the Best Western Premier Freeport Inn & Suites. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle and late checkout
Stayed 1 night in Apr 2024
Response from Sujith M on Apr 17, 2024
Thank you so much for the review. We are happy to know that you had a great experience while staying with us. Have a great day!

10/10 Excellent

Peter B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sujith M on Apr 17, 2024
Thank you so much for the review. We are happy to know that you had a great experience while staying with us. Have a great day!

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, close to airport and free shuttle.
Stayed 1 night in Apr 2024
Response from Sujith M on Apr 17, 2024
Thank you so much for the review. We are happy to know that you had a great experience while staying with us. Have a great day!

4/10 Poor

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased
Stayed 1 night in Apr 2024
Response from SM on Apr 10, 2024
Thanks for the feedback. We hope to host you in the future.

4/10 Poor

Margaret

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sujith M on Apr 17, 2024
Thank you for sharing this honest feedback, Margaret. We apologize for not meeting your expectations. We’re currently making adjustments to make sure all guest expecations are met. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Front Offfice Supervisor on Apr 7, 2024
We're delighted that you enjoyed your recent stay at the Best Western Premier Freeport Inn & Suites. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to welcoming you back in the future!

10/10 Excellent

CHEOLWON, COQUITLAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 7, 2024
We're thrilled that you enjoyed your recent stay at the Best Western Premier Freeport Inn & Suites. Thank you for your positive rating. We look forward to welcoming you the next time you visit Calgary!

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 7, 2024
We're thrilled that you enjoyed your recent stay at the Best Western Premier Freeport Inn & Suites. Your satisfaction is important to us and we are gratefull for your positive rating. We look forward to welcoming you back soon!

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Well staffed 24 hours per day.
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you so much for your stellar rating about our hotel! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area!

4/10 Poor

Brian

Business traveler, Traveled with partner
Disliked: Staff & service
This has been our go to when staying in Calgary and travelling to the airport. Hoever they say they offer 24hr shuttle but this is NOT the case we had to hail a cab and pay $20 to the ride to the airport, Our VIP experience was not offered at the restaurant or in the lounge. Very poor service overall.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you for taking the time to leave us a review with some feedback about your experience at the Best Western Premier Freeport Inn & Suites. We are disheartened to hear you had to arrange your own transportation to the airport. We would like to hear more details about the issue. Please do not hesitate to contact us. We hope to welcome you back as our guest again in the future so we can ensure you have only positive experience!

10/10 Excellent

Anne-Marie

Stayed 1 night in Apr 2024
Response from Sujith on Apr 23, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, easy and has a very reliable and accessible shuttle.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you for taking the time to share this positive rating about your stay at the Best Western Premier Freeport Inn & Suites! We will make sure toshare this with the team to let them know to keep up the amazing work and hopeyou'll stop by when you're back in the area!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Thank you so much for the fabulous rating. We really appreciate your stay at the Best Western Premier Freeport Inn & Suites and sharing the word about us. We look forward to welcoming you soon!

10/10 Excellent

Rajdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 3, 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings about your stay at the Best Western Premier Freeport Inn & Suites! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. We hope to cherishguests like you by earning your business again and again!

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location for a weekend get away and the pool with water slide was perfect for the kiddos
Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for your recent stay at the Best Western Premier Freeport Inn & Suites and for awarding us a perfect rating. Your positivefeedback made our day! We're dedicated to providing memorable experiences, andyour satisfaction lets us know we're on the right track. We eagerly await your nextvisit and the chance to exceed your expectations once more.

8/10 Good

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for your generosity with the rating about your most recent stay at the Best Western Premier Freeport Inn & Suites. We are glad that you had an enjoyableexperience with us, and we look forward to having you back with us your next visit!

10/10 Excellent

Kim

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in clean big rooms nice staff will.deff be back next time we fly.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for taking the time to give us such positive rating. We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish guests like you by earning your business again and again!

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot close to the airport! Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you so much for your exceptional rating about your recent stay at the Best Western Premier Freeport Inn & Suites. We are glad we could win your trustand provide you with the best. We hope to enhance this experience even further inthe future. We are indeed looking forward to your next visit!

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how close it was to the mall and how quiet and clean the entire hotel was! No traffic sounds or other guest sounds. My daughter loved the water slide and how big the room was. Breakfast/coffee to our room was fast and inexpensive.. felt like a home away from home, will be back!
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hearthat you enjoyed your stay with us and that we met your expectations. We strive toprovide exceptional service and amenities to all of our guests, and we're delightedthat we could do so for you. We appreciate your feedback and hope to have theopportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

grant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not a restaurant.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Thank you for your ratings about your recent stay at the Best Western Premier Freeport Inn & Suites. We are delighted to know that you enjoyed your staywith us and we hope to serve you soon. If there’s anything else we can do to makeyour next stay better, please don’t hesitate to reach out!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
courteous staff convenient shuttle
Stayed 1 night in Mar 2024
Response from Sujith on Mar 24, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

2/10 Terrible

Gail

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested parking on site! Had to repack baggage as I was then travelling by plane & couldn’t leave my belongings or vehicle on-site as requested. Staff were rude & argumentative! Not helpful at all! I had to drive my vehicle to park2go on my pjs because the hotel would not let me park there. I then waited outside park2 go for shuttle to return to pick me up. Very inconvenienced, cold & not happy!
Stayed 1 night in Mar 2024
Response from Elise S. on Mar 19, 2024
Dear Gail, While we would love to expand our parking lot to accommodate all requests for long term parking, we do have some physical limitations. As noted on your Expedia reservation long term parking requires reservation. We offer limited extended stay parking that must be pre-booked, however, we do have a partnership with Park2Go where you were referred, along with a coupon, and complimentary shuttle service. We are sorry your parking process was less smooth than you liked, please call in advance of your next stay to pre-book your long-term parking. We hope you will give us another chance to provide a PREMIER experience.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 2 nights in Mar 2024
Response from Sujith on Mar 19, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always pleasant staff! Great dining! Also we really like the free shuttle.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 12, 2024
Thank you for taking the time to share this positive rating about your recent stay at the Best Western Premier Freeport Inn & Suites! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stay again when you back in Calgary!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Sujith on Mar 12, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Maryanne

Liked: Amenities
Super comfy bed. Spotlessly clean room and extremely friendly helpful staff.
Stayed 1 night in Mar 2024
Response from Sujith on Mar 12, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Tawnya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, good location. Beds are amazingly comfortable.
Stayed 3 nights in Mar 2024
Response from Sujith on Mar 12, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Naomi, leduc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got in very late and was worried about my check in process. The staff was phenomenal, expertly combining warmth and professionalism for a friendly and efficient check in. The room was clean, well equipped, and very comfortable with thoughtful amenities like a clock with a wireless charging station. While i wasnt able to get room service, i swallowed my spoiled dissappointment and went to the restaurant for breakfast. I was greeted promptly, gicen a menue, and my food came almost too fast! I hardly had time to decide what to do with my day before the large and delicious breakfast was served to me with condiments and a smile. I ate leisurely, watching other patrons enjoy the same service i reveived, and retired to my room for a very nice tub before checking out so fast i thought a mistake had been made. I would highly recommend this property to anyone who wants quality and maybe a little luxury too!
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 9, 2024
Thank you for your recent stay at the Best Western Premier Freeport Inn Calgary Airport and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more. Have a great day!

10/10 Excellent

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice conveient place to stay.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 9, 2024
Thank you for your 5/5 rating about your recent stay at the Best Western Premier Freeport Inn! We're thrilled that you had a wonderful stay with us.Your satisfaction is our ultimate goal, and your feedback motivates us to continue. We look forward to welcoming you as guest next time you visit Calgary!

10/10 Excellent

Jorden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very nice rooms for the great price
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 9, 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted thatyour stay exceeded your expectations. Your feedback is invaluable to us, and we'rethrilled to have contributed to your memorable experience. We look forward towelcoming you back for another exceptional stay!

10/10 Excellent

Jayzlynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 9, 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyedyour visit and, we look forward to welcoming you back the next time you visit Calgary!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean rooms and pleasant staff. Recommended.
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on Mar 6, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hearthat you enjoyed your stay with us and that we met your expectations. We strive toprovide exceptional service and amenities to all of our guests, and we're delightedthat we could do so for you. We appreciate your feedback and hope to have theopportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Paul, Paradise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2024
Response from Sujith on Feb 26, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Jayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to the airport, greeted warmly, rooms are very well appointed. Restaurant good food and again wonderful staff
Stayed 1 night in Feb 2024
Response from Sujith on Feb 26, 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

8/10 Good

John, Calgary

Stayed 1 night in Feb 2024
Response from Sujith on Mar 24, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

garnet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Feb 2024
Response from Sujith on Feb 26, 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property with shuttle service to airport
Stayed 1 night in Feb 2024
Response from Sujith on Feb 25, 2024
Thank you for sharing a review of your recent experience. Our team here at Best Western Premier Freeport is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Darko

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did make mistake booking it for wrong date, but staff was not helpful at all. They said tey only have one room at double price. We went to nearby Holiday Inn and got good deal at the reception. That Best Western is good hotel, but I'll never stay there again.
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on Feb 24, 2024
Thank you for taking the time to leave us a rating about your recent stay at Best Western Premier Freeport Inn Calgary Airport. We're very sorry that your experience were less-than-satisfactory. Hopefully, we will have an opportunity to welcome you back to a superior experience.

8/10 Good

Graham, St albert

Business traveler
Liked: Cleanliness
Decent option near airport and North end of Calgary.
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on Feb 24, 2024
Thank you for your recent stay at Best Western Premier Freeport Inn Calgary Airport and for rating us at 4/5. Your experience matters,and we're pleased that you found your stay enjoyable. We're committed tocontinuous improvement, and your feedback helps us immensely. If there's anythingyou'd like us to focus on for a future visit, please don't hesitate to let us know.Looking forward to serving you even better next time.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was excellent and had delicious gluten free options. The water in the shower was lukewarm both days with limited water pressure. The hotel environment was welcoming and professional. Checkin was a breeze.
Stayed 2 nights in Feb 2024
Response from Sujith on Feb 20, 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 Excellent

Ron

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to airport and availability of parking and airport pickup/drop off. Also restaurant food was VERY GOOD!
Stayed 1 night in Feb 2024
Response from Sujith M on Feb 20, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Feb 2024
Response from Sujith on Feb 20, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Andra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, easy check in experience, pool was fun!
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on Feb 18, 2024
Thank you for your recent stay Best Western Premier Freeport Inn Calgary Airport and for awarding us a 5* rating. We're dedicated to providing memorable experiences, andyour satisfaction is important to us. We eagerly await your nextvisit and the chance to exceed your expectations once more.