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Reviews of Canadas Best Value Inn Calgary Chinook Station

2 out of 5
Canadas Best Value Inn Calgary Chinook Station
5307 Macleod Trail Sw, Calgary, AB

Reviews

5.0
Rating 10 - Excellent. 44 out of 771 reviews" "
Rating 8 - Good. 165 out of 771 reviews" "
Rating 6 - Okay. 173 out of 771 reviews" "
Rating 4 - Poor. 130 out of 771 reviews" "
Rating 2 - Terrible. 259 out of 771 reviews" "

5.8/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Terry

Disliked: Amenities, property conditions & facilities
Very run down
Stayed 1 night in Jan 2023
Response from Guest Relations on Jan 28, 2023
Dear Terry,We're distressed that you didn't have the exceptional visit we strive to provide our valued guests. Though we are an older building, we do our best to maintain a high level of comfort. That said, we take your feedback seriously and will use it to make positive changes to our property. In the future, we hope you consider returning for a better experience.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
There are several better options.
The staff were friendly. The property is very old and badly needs restoration. Furthermore, its information is misleading as it does not offer a complimentary breakfast.
Stayed 2 nights in Nov 2022
Response from munmun on Jan 24, 2023
Dear guest, Thank you for taking a moment to reach out to us.Our team is dedicated to positive change,so you can be confident that all of your feedback will be discussed internally as we continue to improve.We are confident that we have what it takes to impress you,and we hope that you will give us another chance to prove this in future.

6/10 Okay

Art

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A $54 a night (yes that's all taxes and fees included) stay. Clean and warm. The second story room had a balcony door that would not lock closed, and as a single male I had no real problem with that (others may have differing opinions). Water was slow to heat up, but eventually my 8am shower became hot. Ice machine broken, and I thought there was a free continental breakfast available, but was told no such thing Not a complaint, given the price of room, but perhaps the Expedia site should be updated? The property is located on busy Macleod trail south, it is elevated from street level, so pedestrian traffic was pretty much non-existent, but street noise at night was noticable but not enough to interupt sleep. Staff were great, I was able to retrieve some left behind clothing, a week later (after notifying staff the day after I left). I would stay again for a solitary trip of one night (for $54 or less).
Response from munmun on Jan 13, 2023
Dear guest,It was a pleasure to host you during your stay in Calgary.We are delighted to know that you enjoyed your spacious accommodations and in-room amenities.We are happy know that our staff greeted you with warm hospitality.We look forward to hosting you again for a more enjoyable experience.

4/10 Poor

Stuart

Stayed 1 night in Dec 2022

2/10 Terrible

Kasandra

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bed bugs
Response from Guest Relations on Jan 10, 2023
Dear Kasandra,Thank you for your feedback. While we treat our property regularly, we'll be sure to have our pest control team look into all your comments further. Please come back and join us again soon.

2/10 Terrible

A Man in a Van

Disliked: Staff & service, amenities, property conditions & facilities
Bulldoze the property and build a better Motel..
Response from Guest Relations on Dec 27, 2022
We are sorry that you were disappointed with your stay. If you'd like to share feedback on what we could've done better, please reach out to us when you have a moment. Please be well, and we hope you have safe travels.

8/10 Good

Krystle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was warm clean and affordable. Didn’t get any continental breakfast
Stayed 1 night in Dec 2022

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
I had one of the cabin rentals which i always get here for the parking convenience as well as privacy and quietness.
Response from munmun on Dec 20, 2022
Dear Calvin,It was a pleasure to host you during your stay in Calgary.We are delighted to know that you enjoyed your spacious accommodations and in-room amenities.It is our hope that you will choose to stay with us again later down the road.

6/10 Okay

Amanda

Stayed 15 nights in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Olaotan

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Lady was reluctant to help. Room was cold. Door couldn’t close from outside. Poor services overall. Will never go back.
Stayed 1 night in Dec 2022
Response from Guest Relations on Dec 12, 2022
Dear Olaotan,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

2/10 Terrible

JIANGXIA

Stayed 1 night in Nov 2022

2/10 Terrible

Petra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misleading and deceptive advertising. No continental breakfast. Room needed new blinds/new heating system. Overall very depressing. Not sure why Expedia would endorse this property. Would never stay there again.
Stayed 4 nights in Nov 2022
Response from munmun on Nov 17, 2022
Dear Petra,We are terribly sorry to hear that we were not able to provide you with the value that you are expecting or hoping for.However,we do thank you for letting us know where we have room to do better.Our team will use your feedback to take a step in the right direction,and we hope you will consider giving us another try in the future.

2/10 Terrible

Al

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
Advertising breakfast included Which there wasn’t any . no thermostat control that works Lots of noise coming from adjacent rooms at all hours of the night . Would never come back !
Stayed 5 nights in Oct 2022
Response from munmun on Oct 31, 2022
"Dear Al, We are terribly sorry to hear that we were not able to provide you with the value that you were expecting or hoping for. However, we do thank you for letting us know where we have room to do better. Our team will use your feedback to take a step in the right direction, and we hope you'll consider giving us another try in the future."

4/10 Poor

Michael W

Disliked: Property conditions & facilities, room comfort
Water to tub was Luke warm…no sound proofing between suites….over priced
Stayed 1 night in Oct 2022
Response from Guest Relations on Nov 1, 2022
Dear Michael,Thank you for taking a moment to leave your thoughts. Our team is always looking for ways to improve, and will be sure to keep all of your feedback in mind as we continue to improve. Should your travels bring you back our way, we would appreciate another chance to exceed your expectations.

4/10 Poor

Hailzge

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

4/10 Poor

Jene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
It was cheap and it served its purpose. It's a little rustic, but the mattress was fine, rooms were clean and there's a Cora and Starbucks across the street. If I had one complaint, it would be the lack of a fitted sheet on the bed. They used a flat sheet that was way too small for the bed, but I've worked in the hotel industry, so I get it. I'd stay there again, it was pretty quiet. As a single person, not being awakened at 7am on a Sunday from someones screaming kid, is a plus.
Stayed 1 night in Oct 2022
Response from munmun on Nov 10, 2022
Dear ElizabethIt was a pleasure to host you during your stay in Calgary.We are delighted to know that you enjoyed yours spacious accommodations and in-room amenities.Nonetheless,we will work with our team to address your concerns.We look forward to hosting you again for a more enjoyable experience."

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service
Although not a big or new property. The room smelled clean and bed linens clean and fresh. Bed mattress is older but still relatively comfortable. For the cost of the room, the value was really good. Would stay in again without hesitation.
Stayed 2 nights in Oct 2022
Response from munmun on Nov 10, 2022
"Dear David,Hosting your visit to Calgary was our pleasure.We are happy to know our location served you well and that our staff greeted you with warm hospitality.We will certain to have our housekeeping team look into all your comments further and make changes where necessary.We look forward to hosting you again for a more enjoyable experience."

2/10 Terrible

Kristen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood on the sheets, overall cleanliness was very poor.
Stayed 1 night in Oct 2022
Response from Guest Relations on Oct 14, 2022
Dear Kristen,Thank you for taking the time to leave us your review, and we apologize for any lack of cleanliness during your visit, as this is never our intention. We'll be certain to have our housekeeping team look into all your comments further and make changes where necessary. Please consider coming back to visit us again later down the road.

2/10 Terrible

Johan

Stayed 3 nights in Oct 2022

2/10 Terrible

Amber

Stayed 2 nights in Oct 2022

2/10 Terrible

jules

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There’s no value for what we paid.. hotel needs a renovation and detailed cleaning
Stayed 1 night in Sep 2022
Response from Guest Relations on Oct 10, 2022
Dear Jules,We are terribly sorry to hear that we were not able to provide you with the value that you were expecting or hoping for. However, we do thank you for letting us know where we have room to do better. Our team will use your feedback to take a step in the right direction, and we hope you'll consider giving us another try in the future.

2/10 Terrible

Terry

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As we entered our room we saw a cockroach run from the bathroom into the bedroom. Not A great start. The hotel was very average… the biggest issue we had was the door didn’t lock. If we were in the room we could use a inside lock to secure the door, but when we were out, you could simply just push the door to open it. We reported it to staff and they arrived and closed the door and it seemed to lock. When we returned to the room, it was insecure again and we could open the door without using a key. We had to lug 3 suitcases up and down the stairs to keep our stuff safe with us because we couldn’t trust it wouldn’t be stolen in the room. Especially as it didn’t seem to be the nicest part of town. We reported it a second time and wanted someone to come and fix it quickly. Or just give me the tools to fix it… but they didn’t come quickly. They did However come during the day (but we had already lugged the suitcases back downstairs a second time that day). If security isn’t something that concerns you, then it’s a cheap stay. Otherwise, you might want to look for another place.
Stayed 2 nights in Sep 2022
Response from Guest Relations on Oct 3, 2022
Dear Terry,Your experience is not one that we're proud to read about, as we know we're capable of much better. Guest safety is crucial to us, and we will use your feedback to take action and ensure that our future guests have a much better stay. We will also address any concerns regarding unwanted guests. This is not the lasting impression we wish to leave you with, so please, allow us to welcome you back and change your perceptions of our hospitality.

10/10 Excellent

simranjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 2 nights in Sep 2022

2/10 Terrible

Jaroslav

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 8 nights in Sep 2022
Response from Guest Relations on Sep 26, 2022
Dear Jaroslav,If there was anything we could've done to improve your stay, please don't hesitate to reach out to us offline and let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider giving us another chance to impress you.

6/10 Okay

Lolita

Traveled with partner
Disliked: Property conditions & facilities
Balcony sliding door is not locking
Stayed 2 nights in Sep 2022

4/10 Poor

Brendon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and cozy at a great price!
Staff was super friendly, room was really clean and cozy!
Stayed 2 nights in Sep 2022

4/10 Poor

Edmundo

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Kayla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money
The worst experience anybody could have. Is advertised as having breakfast (does not, we paid more and chose it due to this option), the they canceled our reservation 30 minutes before we arrived and forced us to pay an extra 60 dollars, a 100 dollar cancellation fee and a FOUR HUNDRED dollar deposit for a room that looks like it hasnt been updated since 1971. The contents of the room dont even total 400 dollars. We had our 2 kids in the car with us sitting in the parking lot while they mercilessly raped us. This hotel is a joke, dont ever stay here. Your better off using some leaves and a branch to cover up with for the night.
Stayed 1 night in Aug 2022

2/10 Terrible

Lucas

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
The service is so poor, rooms are dirty, bed sheets are dirty, and shower towel are too small. On the website it say there’s continental breakfast but when we ask the receptionist she is so rude and doesn’t respond in a professional manner.
Stayed 2 nights in Sep 2022
Response from Guest Relations on Sep 10, 2022
Dear Lucas,Thank you for your thoughts on your recent visit. We apologize for any response from our staff that did not meet your expectations and have passed along your feedback so we can better ensure a quality experience for all of our guests. We would love nothing more than to impress you, so please consider giving us another chance to do so.

2/10 Terrible

Zoe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place I've EVER stayed
Breakfast was supposed to be included however upon arrival i asked for the bagged breakfast as we where leaving super early in the morning, the lady at reception informed me there was no vreakfast and that that was an error on hotels.com site, i asked how that we being addressed to the customer she shrugged and said theres just no breakfast (even though my booking stated it included it) however seeing the cleaniless of my room im kind of glad we didnt get breakfast as i would worry how sanitary that would be. The room was filthy!!!not just unclean i mean actually dirty, there was a hygeine sticker from a swimsuit stuck on the bathroom wall, there was pubic hair all over the toilet and what looked like a potential old band aid on the heater curled up in dirt. The bottom sheet didnt fit the bed which revealed the mattresses which had yellow/brown stains all over the bottom section (i didnt peel back anymore as i didnt want to know what the rest looked like) everytime i turned over the bed creaked so loud which woke my daughter and the air conditioner unit was on its last legs and also crazy loud. The worst night sleep and stay I have EVER had!will never return
Maybe an old bandaid ?not so sure I didn't touch it to find out
Stayed 1 night in Aug 2022

4/10 Poor

Soo Kim

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Getaway
Clean room but sketchy location/appearance. Convenient location to nearby Chinook mall
Stayed 3 nights in Aug 2022
Response from Guest Relations on Sep 6, 2022
Dear Kim,Though we are happy to hear that you enjoyed our clean rooms, we're saddened to learn that other aspects of your visit fell below your expectations. The safety and comfort of our valued guests are of utmost importance to us, so please never hesitate to bring any concerns to us during your visit, as we are always willing to help in any way we can. However, we can assure you that our property and accommodations are safe and reliable. In the future, we hope you consider returning for a better experience.

4/10 Poor

Cesar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
everything was cleaned, but I never recieved my deposit back :(
Stayed 1 night in Aug 2022
Response from General Manager on Sep 7, 2022
Dear Cesar,Our housekeeping team works hard, so we know they will be thrilled to hear you were impressed by their efforts to ensure a clean stay. Regarding the deposit, this is typically returned at check-out if there are no damages or charges to the room. That said, please give us a call at your convenience so we can look into this further. Thank you for reaching out to us.

2/10 Terrible

Kessler A

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrible
Stayed 2 nights in Aug 2022
Response from Guest Relations on Sep 4, 2022
Dear Kessler,Providing outstanding service is crucial, so to hear that you experienced otherwise is genuinely upsetting. Please know that we will speak with our entire team immediately, and if you have any specifics that may help us better address this, do give us a call. Thank you for your feedback.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in toen
Extremely disappointed. They charged me more than the quote , and that was the start. The room was in horrible shape, the entrance way was and unlocked hallway and smelt of urine. The beds did t fit in the room, there wasn’t enough room to walk around the beds. The door to the washroom was broken and didn’t close all the way and the bathroom sink was disgusting. Worst hotel experience in my life.
Stayed 2 nights in Aug 2022
Response from Guest Relations on Aug 27, 2022
Dear James,We're so sorry to hear that you didn't have a great time with us, and we apologize for any lack of upkeep during your visit. Rest assured, we'll keep all your comments in mind as we continue to make changes. Thank you, and we hope you'll consider giving us another chance soon.

8/10 Good

Laura

Stayed 2 nights in Aug 2022

2/10 Terrible

Maurice

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero Hospitality
Upon check in I was only given 1 key for 2 of us. When I went back for a second key I was chastised for not having the other guest show his ID. He had been standing beside me as we checked in. The room was simple and basic. Good enough. There was a used bar of soap in the shower when I checked in. Not the end of the world. On day 2/5 I asked housekeeping for fresh sheets and towels rather than having my room cleaned by them. They made me hang my dirty laundry out on the railing outside to count it. I asked for a few extra towels as I didn’t have my room made up every day. They refused. Day 4/5 I called the front desk at 4:10pm and asked if I could exchange my towel and bedding. I would be making my bed myself. I had been out all day. I was told housekeeping had left for the day and I’d have to wait until the next day for clean towels. Front desk would not even exchange my towels. I would NOT stay if you have KIDS that may spill on the towels or sheet. They will make you PAY for the dirty towels and will not give you fresh ones. You’ll be sleeping in dirty sheets. I was treated more like an inconvenience and a liability then a guest. I felt unwelcome and was relived to check out. Cheap, but not good value. Never again.
Stayed 5 nights in Aug 2022
Response from Guest Relations on Aug 22, 2022
Dear Maurice,We take great pride in ensuring our valued guests feel welcome and comfortable, and we are sincerely sorry that you didn't get that from us on this occasion. Please know that your concerns matter to us and will be considered as we jump into action to improve and enhance our guest experience. In the future, we hope you consider giving us another chance to change your perceptions; we know we can impress you.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Have stayed before. Very reasonable price for the weekend. Room comfortable.
Stayed 1 night in Apr 2021
Response from 1 on Apr 12, 2021
Trillion thanks for choosing us and taking the time to review us. Hope you give us another chance to earn your business again :)

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from 1 on Apr 13, 2021
Sorry we fell short of your expectations. We will take it upon ourselves to improve. Hope you give us another chance to earn your business again.

4/10 Poor

Taylor

Disliked: Property conditions & facilities, room comfort
Loud partiers and crackheads hanging around the place. Staff was very friendly and helpful but I feel bad they have to put up with that. Room was reasonably clean but wifi didn’t connect because of weak signal. $47 a night you get what you pay for.
Stayed 1 night in Mar 2021
Response from k on Apr 3, 2021
Thanks for choosing us and taking the time to review us. Hope you give us another chance to earn your business again.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, property conditions & facilities
My full damage deposit wasn't returned. They only thing I can think of was a small amount of blood on the bedsheet. Most hotels would bleach it and be done with that but $16 was with held from my deposit. It's not the end of the world and I wouldn't enjoy dealing with a blood stain personally but honestly that charge would have put me into a nicer room at a chain hotel that would have considered that normal. Something to consider when choosing a cheap room that's independent I guess.
Stayed 1 night in Mar 2021
Response from N on Apr 1, 2021
Sorry we fell short of your expectations. We will take it upon ourselves to improve. Hope you give us another chance to earn your business again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel great for sleeping worked for me!
Stayed 3 nights in Mar 2021
Response from K on Mar 22, 2021
Trillion thanks for choosing us and taking the time to review us. Hope you give us another chance to earn your business again.

2/10 Terrible

Nazma

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The base boards not covered and bugs crawling out to the bedside
Stayed 1 night in Mar 2021
Response from k on Mar 20, 2021
Sorry we fell short of your expectations. We will take it upon ourselves to improve. Hope you give us another chance to earn your business again.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great rest stop.
Great place to stay when traveling and low on funds, decent location with food and shopping close by.
Stayed 1 night in Mar 2021
Response from Munmun on Mar 9, 2021
Trillion thanks for choosing us and taking the time to review us. Can’t wait to host you again 🙏👍😊

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Was OK for a cheap motel. Decently quiet that night, drug addicts must’ve been poor (night before CRB) would stay again if I absolutely have to but would choose a different hotel if I could
Stayed 1 night in Feb 2021
Response from Munmun on Mar 4, 2021
Thanks for choosing us and taking the time to review us. Sorry if we fell short of your expectations. We will take it upon ourselves to improve. Hope you give us another chance to earn your business again....