Ratings based on 1,526 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice hotel but expensive

Posted Jun 11, 2017
Pros: Nothing special but has a nice bar downstairs.
Location: Location is downtown Calgary. Very easy to get to anywhere in the inner core.
Nothing special about this hotel other than good location. Charge $20 per night for parking plus other charges so $255.00 room soon becomes $309.00,
Comment from Hotel Management
Jun 12, 2017 by Jason, Hotel Management
Thank you for your feedback and I apologize that we did not meet your expectations. Our Parking lot is managed by Indigo who operates both our lot and Telus across the street (buildings connected by pedway). We have negotiated the lowest rate for our guest. I will be sure to share your comments with the team. We do hope to welcome you back in the near future. Sincerely, Jason Clark, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
The stay was great, the only thing is that there was no breakfast available before 6:00 am and I was running at 7:00 in the marathon and had to bring my own breakfast.
Comment from Hotel Management
May 30, 2017 by Jason, Hotel Management
Thank you for your feedback and I hope that you had a successful marathon here in Calgary! I apologize that we did not have a food offering prior to 6am and I am pleased to let you know that we will be introducing a new 24 hour food program which will in the future solve this issue. Thank you for the feedback and I hope that you will stay with us again next year. Sincerely, Jason Clark, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Great staff!! Really helpful and friendly from start to finish. Room service was fast and tasty. Bed was very comfortable
Comment from Hotel Management
May 29, 2017 by Jason, Hotel Management
Thank you for staying with us and for your positive review. Mid June we are launching a new type of room service and I hope that you will stay with us again and try this; it is called Simple Eats. Sincerely, Jason Clark, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to host a wedding

Posted May 22, 2017
Pros: pool & hot tub area, Starbucks, free internet
Cons: pop and ice on every floor and access to patios
walking distance to downtown, river and Calgary Tower. Plenty of malls and restaurants around.
Comment from Hotel Management
May 23, 2017 by Jason, Hotel Management
Thank you for taking the time to review that Delta Calgary Downtown. I was pleased to read that you enjoyed your stay with us. We hope that you will join us again in the near future. Sincerely, Jason Clark, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Noisy neighbors

Posted May 22, 2017
No sound proofing in doors, can hear people running and yelling in the hallway well past midnight. Hard to sleep. Nice little pool and hot tub though.
Comment from Hotel Management
May 23, 2017 by Jason, Hotel Management
Thank for choosing the Delta Calgary Downtown. I do apologize that you were disturbed by other guest around you. I appreciate your feedback and we hope to welcome you back in the near future. Sincerely, Jason Clark, General Manager
2 out of 5
by A verified traveler

Should be two star or motel

Posted May 22, 2017
Did not enjoy .was very old .. not clean. Staff were not the best. Didn't say anything about having to pay extra for parking before hand. We had to pay even though they had huge underground parking .
Comment from Hotel Management
May 24, 2017 by Jason, Hotel Management
Thank you for providing your feedback from your recent stay. I apologize that we did not meet your expectations. Our parking lot is managed by Indigo Parking and there is a charge for the heated underground parking lot as outlined on our website. When compared to all the full service hotels in the city, we have the most competitive priced parking and a greatly reduced fee on the weekends. I would hope that you would consider trying us again and providing us a second chance to earn your loyalty. Sincerely, Jason Clark, General Manager
3 out of 5
by A verified traveler

Wouldn't Stay Again

Posted May 8, 2017
The hotel shows its age. Our window was broken, glasses were dirty, and our sheets had coffee stains. My friend's room key was de-magnetized and the front desk clerk refused to give her another one to let her into room. I could have just stayed at the Palliser for $30 more.
Comment from Hotel Management
May 10, 2017 by Jason, Hotel Management
Thank you for your feedback from your recent stay. I apologize that you experienced cleanliness issues in your room and I appreciate that you have brought this forward for us to correct. We are only able to reprogram keys to registered guests to ensure our guest’s safety; I apologize that this was an inconvenience for your friend. Hopefully you would provide us a second chance in the future and thank you for your feedback. Sincerely, Jason Clark, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
Pros: Connected to all downtown amenities in Calgary
Great location and friendly people, quiet hotel The restaurant is also good
Comment from Hotel Management
May 3, 2017 by Jason, Hotel Management
Thank you for choosing the Delta Hotel by Marriott, Calgary Downtown and for your positive review. We work hard on focusing on our people, training and ensuring that we are executing the level of service you would expect from a Delta Hotel. Similarly, we are working hard to improve our restaurant to be more like a “stand alone” restaurant and not a typical hotel restaurant. I am happy that you enjoyed the experience. Sincerely, Jason Clark, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 2, 2017
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4 out of 5
Recommended
for Everyone
by A verified traveler

Close to arts commons

Posted May 2, 2017
Comfortable place - nice staff -rooms big and great view.
Comment from Hotel Management
May 2, 2017 by Jason, Hotel Management
Thank you for your review and for staying at the Delta Hotel by Marriott, Calgary Downtown. You mention in your review a place which often is overlooked- Arts Common. We are also close to several play houses (all within walking distance) and the Bow Valley Gallery as well. If you are looking to take in some of the arts while staying in Calgary, our location works well. Sincerely, Jason Clark, General Manager