Usually great stay not as perfect as usual
Posted Sep 12, 2016
Having stayed at the Hyatt Calgary many times before, my fiancé and I were both looking forward to returning to this property as it is one of our favourite hotels in Calgary. With major construction on a new building right outside the hotel, I called the front desk on the first night to inquire about the hours of construction activity & asked if it would be possible to move to a room away from the noise so that I could sleep in peacefully on my birthday the next day. The gentlemen that I spoke with pleasantly responded and said that while he was not sure how possible moving was since the hotel was fully committed, that he would double check and call me back within a few minutes to let me know if he could find an alternate room, even if it meant a different bedding configuration. Sadly, I never heard back from him. Luckily the construction did not start up again in the morning. However, on the 2nd evening, the construction continued on until almost 2am with unpleasant jack hammering and I called the front desk again to ask how late construction was supposed to go on for in the evening to which I was given a vague answer and an offer for ear plugs. When I asked the employee why he did not get back to me the night prior, he gave me some strange excuse which uncharacteristically unhelpful. Also, both of us felt the pillows were uncomfortable this stay which made for not great quality of sleep. I admit I'm a little disappointed with this stay in comparison to others I've had here.