Indoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Ramada by Wyndham High River

3 out of 5
Ramada by Wyndham High River
1512 13th Avenue S.E., High River, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 418 out of 685 reviews" "
Rating 8 - Good. 205 out of 685 reviews" "
Rating 6 - Okay. 31 out of 685 reviews" "
Rating 4 - Poor. 18 out of 685 reviews" "
Rating 2 - Terrible. 13 out of 685 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mike

Stayed 3 nights in Apr 2024
Response from Wendy Burgin General Manager on Apr 15, 2024
Hello Mike, thank you for taking the time to rate your stay with us at the Ramada in High River. I am thrilled that you had such a great stay and hope to serve you again in the future.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the fact that it had 3 beds! The kids didn’t have to share, which was a bonus! The pool and hot tub are great! The staff is friendly and the breakfast was good! We will be staying here again!
Stayed 2 nights in Mar 2024
Response from Wendy Burgin General Manager on Apr 1, 2024
Hello Kimberley, thank you for taking the time to review your stay with us at the Ramada in High River. I am thrilled that you loved our rooms with 3 beds, the pool and hot tub, and our friendly team and hot breakfast. Guest experience is important to us and we hope to serve you again i nthe future.

6/10 Okay

Ravinesh

Traveled with family
Liked: Staff & service
Limited basic breakfast Have to request for housekeeping Staff is awesome
Stayed 11 nights in Mar 2024
Response from Wendy Burgin General Manager on Apr 1, 2024
Hello Ravinesh, thank you for taking the time to review your stay with us.If you could tell me what you felt was limited about our breakfast, I would be happy to look into this. Our housekeeping is upon request and do check in with guests every 3 days, as we are sustainable. I am happy that you found our team so awesome, and we hope to better serve you in the future.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to celebrate our daughter's 11 birthday and our 16 year old heart anniversary to take a break from everything and spend time as a family time swimming and subs. The girls had a great time. Front desk was very helpful and great with accomodating us. Breakfast staff offered a good selection for breakfast. Swimming was our favorite. Thank you. We will be back soon
Stayed 1 night in Mar 2024
Response from Wendy Burgin General Manager on Mar 28, 2024
Hello Melanie, thank you for your amazing review of the Ramada in High River. We are thrilled that you found our team helpful and accommodating, and that you enjoyed our hot breakfast and pool area. Thank you again for choosing us to celebrate your birthday and anniversary, and we look forward to serve you again in the future.

10/10 Excellent

Margaret, High River

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Wendy Burgin General Manager on Mar 28, 2024
Hello Margaret, thank you so much for your 5 star rating of the Ramada in High river. We are thrilled that you had such a great stay with us and hope to serve you again in the future.

10/10 Excellent

Silvija

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was amazing. We stayed with our dog, and the outside access from the room was fabulous, however, the door stuck a bit, and was a challenge to open. I wished I had payed attention to the embroidered pillow cases and realized all 8 pillows supplied were firm. I didn’t notice until the morning, and I would have contacted the desk for a couple of soft pillows if I realized they had been categorized. I just assumed that was all they had. All in all a great place for an overnighter.
Stayed 1 night in Mar 2024
Response from Wendy Burgin General Manager on Mar 28, 2024
Hello, and thank you for your wonderful review of the Ramada in High River. I am happy to see that you enjoyed our pet friendly room. I do apologize for the door sticking and the firm pillows , if you book again with us we will make sure you have soft pillows in your room. Thank you again and we hope to serve you again in the future.

10/10 Excellent

Nicole

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and relaxing. And we loved the option of having three double beds!
Stayed 1 night in Mar 2024
Response from Wendy Burgin General Manager on Mar 27, 2024
Hello Nicole, thank you for your wonderful review of the Ramada in High river. We are thrilled that you found us quiet and relaxing and that we were able to accommodate the triple bed room. We look forward to serving you again in the future, take care.

10/10 Excellent

shawntel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to meet all our needs
Stayed 1 night in Mar 2024
Response from Wendy Burgin General Manager on Mar 22, 2024
Hello Shawntel, thank you for taking the time to review your stay with us at the Ramada in High River. I am so happy that our team went above and beyond and were able to meet all your needs. I will share your comments with them as I know they will be thrilled. Thank you again for your wonderful review and we hope to serve you again.

10/10 Excellent

Duane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given 3 waters, Kit Kats, and Cheezies upon checking in. Kids were very happy!
Stayed 1 night in Mar 2024
Response from Wendy Burgin General Manager on Mar 18, 2024
Hello Duane, thank you for taking the time to review your stay with us at the Ramada in High River. I am so happy that our team was able to give you some treats during your stay with us. Guest experience is important to us and we are delighted to have made your stay that much better. Thank you again and we hope to serve you again in the future.

2/10 Terrible

HSE

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wendy Burgin General Manager on Mar 4, 2024
Hello Jessica, thank you for taking the time to rate your stay with us. I would love to know the challenges you had while staying with us and if were had the chance to rectify them with you. Guest service is important to us and we want everyone to have an amazing stay. If there is anything I can do personally to turn this around for you I would love too know. We hope to have another chance to better serve you in the future. Take care.

10/10 Excellent

Lee Ann

Liked: Staff & service, property conditions & facilities
Staff was so nice. Room was excellent and I loved the bed which is very important when I stay somewhere
Stayed 3 nights in Feb 2024
Response from Wendy Burgin General Manager on Mar 1, 2024
Hello Lee Ann, thank you for taking the time to review your stay with us at the Ramada in High River. I am so happy to see that you found our team to be nice, room was excellent and that you loved our beds!!! I will share your comments with my team and we hope to serve you again in the future. Take care!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wendy Burgin General Manager on Feb 27, 2024
Hello Carla, thank you for rating your stay with us at the Ramada in High river, we are thrilled that you had such a great stay and hope to serve you again in the future.

10/10 Excellent

James, Red Deere

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel, just off the highway. Close to everything you need on a roadtrip.
Stayed 1 night in Feb 2024
Response from Wendy Burgin General Manager on Feb 26, 2024
Hello James, thank you for your kind review of the Ramada in High River. I am happy that our location was close to all your needs and I hope you enjoyed the rest of your road trip. We hope to serve you again if your passing through this way again.

10/10 Excellent

Kaylynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Really nice room.
Stayed 1 night in Feb 2024
Response from Wendy Burgin General Manager on Feb 10, 2024
We are so glad that you enjoyed your stay at the High River Ramada ! We are very proud of the service that our team delivers. We look forward to seeing you on your next visit!

8/10 Good

Cindy

Stayed 4 nights in Jan 2024
Response from Wendy Burgin General Manager on Feb 7, 2024
Hello Cindy, thank you for taking the time to rate your stay with us at the Ramada in High River. I see that you had a really good stay with us, and hope to serve you again in the future.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in easy, property clean, room was great. Not much parking out front. Having to park at the back there was no access to building without walming all around the building.
Stayed 1 night in Jan 2024
Response from Wendy Burgin General Manager on Jan 18, 2024
Thank you Donna for your wonderful review of the Ramada in High River. I do apologize for the parking, we have an overflow parking lot across the street as well. I am happy to see that you found us clean, check in easy, and enjoyed a great room. We hope to serve you again in the future.

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, convenient.
Stayed 1 night in Dec 2023
Response from Wendy Burgin General Manager on Jan 7, 2024
hello Rebecca, thank you for reviewing your stay with us at the Ramada in High River. We are thrilled that you found us clean, quiet, and convenient, and hope to serve you again in the future.

8/10 Good

Michelle

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wendy Burgin General Manager on Feb 2, 2024
Hello Michelle, thank you for taking the time to rate your stay with us at the Ramada in High River. I am happy that you had such a good stay, and hope to have the chance to serve you again in the future.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Wendy Burgin General Manager on Jan 2, 2024
We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon at the High River Ramada !

8/10 Good

Sheldonn

Stayed 1 night in Oct 2023
Response from Wendy Burgin General Manager on Dec 30, 2023
Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town.

8/10 Good

Amber

Stayed 1 night in Dec 2023
Response from Wendy Burgin General Manager on Jan 2, 2024
Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town.

4/10 Poor

Paul

Stayed 1 night in Dec 2023
Response from Wendy Burgin General Manager on Dec 11, 2023
Hello Paul, thank you for taking the time to rate your stay with us. I see you had a poor stay and would love to know what we could have done to make this an amazing stay. If you would personally like to talk to me, I would be happy to rectify this with you. Guest experience is important to us and we are always looking for ways to improve.

4/10 Poor

Ryan

Stayed 2 nights in Dec 2023
Response from Wendy Burgin General Manager on Dec 29, 2023
Hello Ryan, thank you for rating your stay with us. If there was anything we could have done to improve your stay, I would be happy to talk with you as guest experience is important to us. We hope to get another chance to better serve you in the future.

10/10 Excellent

Erin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did a great job with a full hotel with a hockey tournament in town. Liked the options for rooms as was able to accommodate our family
Stayed 1 night in Nov 2023
Response from Wendy Burgin General Manager on Nov 13, 2023
Hello Erin, thank you for taking the time to review your stay with us at the Ramada in High River. I am happy to hear my team did a great job with our busy hockey weekend, and that your room was able to accommodate your family. We thank you again for your review and hope to serve you again.

10/10 Excellent

Jesseca

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! They went above and beyond to accommodate our hockey team and amazing breakfast.
Stayed 1 night in Nov 2023
Response from Wendy Burgin General Manager on Nov 13, 2023
Hello Jesseca, thank you for taking the time to review your stay with us at the Ramada in High River. I am thrilled to hear that you enjoyed our amazing team who went above and beyond to accommodate your hockey team and that you enjoyed our hot breakfast! We are thrilled to have sports season start here and we hope to serve you again.

10/10 Excellent

Edward'n

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good atmosphere.
Stayed 1 night in Nov 2023
Response from Wendy Burgin General Manager on Nov 13, 2023
Hello Edward, thank you for taking the time to review your stay with us at the Ramada in High River. I am thrilled to hear that you enjoyed our good atmosphere. We like to have a positive environment for everyone and this shows we succeeded. Than you again and we hope to serve you again in the future.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wendy Burgin General Manager on Nov 13, 2023
Hello Chris, thank you for taking the time to rate your stay with us at the Ramada in High River. We are thrilled that you had such a great stay and hop to serve you again in the future.

8/10 Good

Rena

Liked: Staff & service, property conditions & facilities
Check in went well ,
Stayed 1 night in Nov 2023
Response from Wendy Burgin General Manager on Nov 13, 2023
Hello Rena, thank you for taking the time to review your stay with us at the Ramada in High River. We are happy to hear that check in went well, and we hope to have the chance to serve you in the future. Take care.

8/10 Good

Glenda, Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Wendy Burgin - General Manager on Nov 5, 2023
Thank you for rating your stay! We are happy to hear that you enjoyed your stay with us and we look forward to serving you again.

8/10 Good

duncan

Stayed 1 night in Jun 2023
Response from Wendy Burgin - General Manager on Oct 31, 2023
Hello Duncan, thank you for rating your stay with us, and we hope to have the chance to better serve you in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible room condition
The only thing of good quality in our stay was the breakfast. The room was filthy, especially the carpets and the external door to the parking lot had a significant gap between the frame through which maple bugs had entered. The clerk inspected it and acknowledged the room was in bad condition and should be decommissioned until fixed. To deal with the door gap we taped it with masking tape and then removed it in the morning. We will never stay at this location again and would advise others to make different accommodation choices.
Stayed 1 night in Oct 2023
Response from Wendy Burgin - General Manager on Oct 18, 2023
Hello, and thank you for taking the time to review your stay. I have my maintenance tech checking all the first floor room doors. It is maple bug season and it has been trying. I will talk to my team about why they didn't move your room or extend any reconciliation. If there is anything I can do to rectify this , please let me know. Guest experience is important to us and we would love the chance to make it right. Thank you again and we hope to get the chance to better serve you in the fufutre.

10/10 Excellent

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities
I like the view. Good service n nice n clean.
Stayed 1 night in Oct 2023
Response from Wendy Burgin - General Manager on Oct 16, 2023
Hello, and thank you for taking the time to review your stay with us at the Ramada in High River. I am happy to hear that you liked the view, good service and found everything clean. Guest service is important to us and hope to serve you again.

6/10 Okay

Jan

Traveled with family
Disliked: Property conditions & facilities
We chose the Ramada purposely as we felt it was a higher quality hotel, however the bed was old and mattress was thin and uncomfortable. Breakfast was the standard fare that you get at hotels, however the eggs, sausage and hash browns were cold, and coffee was weak.
Stayed 1 night in Oct 2023
Response from Wendy Burgin - General Manager on Oct 14, 2023
I am truly sorry to see that your stay did not live up to your expectations. Our goal is that everyone who walks through our doors has a remarkable experience. I acknowledge that this did not happen during your stay. I would greatly appreciate the opportunity to make things right.

8/10 Good

Tineke

Everything was a bit sparse No bags in garbage cans, toile
Stayed 1 night in Oct 2023
Response from Wendy Burgin - General Manager on Oct 13, 2023
Hello, and thank you for your review of the Ramada in High River. I apologize that items were sparse and I have talked to my team to be making sure all items are placed properly and all cleaning policies and procedures are being followed. If I can rectify this with you please let me know, and we hope to better serve you in the futue.

8/10 Good

Martin

Stayed 1 night in Oct 2023
Response from Wendy Burgin - General Manager on Oct 31, 2023
Hello Martin, thank you for rating your stay with us at the Ramada in High river. We are happy that you had a good stay and hope to serve you again, take care.

10/10 Excellent

Agnes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the inn for the hot air balloon festival. We arrived 2 hours early before check-in, our room was not ready (which was expected) and the front desk woman upgraded us to a suite with king size bed. Another female at the front desk printed out maps and info about local movie set locations for us and gave us 2 food bags. The room was fantastic, spacious and comfortable. Front desk certainly went above and beyond in their assistance!
Response from Wendy Burgin - General Manager on Oct 10, 2023
Hello and thank you for taking the time to wright such an amazing review of the Ramada in High River. It was our pleasure upgrading you ,and printing off maps to the balloon festival. We are thrilled that you found the room fantastic, spacious, and comfortable. Guest experience is important and we hope to serve you again in the future.

10/10 Excellent

Marcus

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There was no shower curtain in the bathroom, but they brought one for our second night.
Stayed 2 nights in Oct 2023
Response from Wendy Burgin - General Manager on Oct 8, 2023
Good afternoon Marcus, We do apologize for a shower curtain not being in your room when you checked in. I am glad we were able to get that for you for your second night. This is an anomaly and I have talked to the housekeeping team to make sure rooms are up to expectation. Thank you again, and we hope to better serve you in the future.

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, Caring Front Desk Staff Members
Our experience was wonderful. After a long, long day of driving, the sight of a clean hotel room with a comfortable bed, spotless bedsheets and pillows, and a clean bathroom are always a true joy. But beyond the comfort a hotel room can provide, a one night rest is made more pleasurable when the staff of a hotel are also warm and welcoming, as these at Ramada by Wyndham High River are. The gentleman (a young, pleasant man with red hair), who was at check-in late in the evening on Sept. 29/23, as well as the two delightful people (William, I believe, as well as the young mom of Timber and Echo), who were on the front desk at 10:00 a.m. on Sept. 30/23, could not have been kinder or more helpful. We learned from the check-in gentleman that High River was the host to the hot-air balloon competition and that if we rose early at 7:00 a.m., we could see the balloons' departure from our hotel room window. Such a beautiful experience!! The two staff at the front desk when we checked out were also so kind. With no other guests waiting in line, these 2 took the time to tell us how to enjoy the Heartland experience in High River. We shared with them a few points that needed attention with respect to repair in the hotel, and they were anxious to get right onto these matters, thanking us for telling them. Ramada by Wynham High River, your staff need a raise!! They are "for" their hotel and their jobs, no question, and ready to serve your patrons with kindness and diligence.
Stayed 1 night in Sep 2023
Response from Wendy Burgin - General Manager on Oct 4, 2023
Hello Josephine, and thank you for your absolutely amazing review of the Ramada in High River. I am so thrilled that you found your room clean, bed comfortable, spotless bedding, and clean bathroom!!! I will also show Grayson (red hair), William, and Thalia, see your comments as I know it will inspire them to keep doing what they do best. We appreciate your attention to detail and letting us know where we can repair as well. My team is amazing at guest service and ambassadors to our amazing town. I am very proud. Thank you again and we look forward to serving you again in the future.

10/10 Excellent

Ann, Red Deer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 4 nights in Sep 2023
Response from Wendy Burgin - General Manager on Oct 2, 2023
Hello Ann thank you for taking the time to review your stay at the Ramada in High River. We are thrilled that you had such a great stay and we hope to serve you again.

10/10 Excellent

Jack

Stayed 1 night in Sep 2023
Response from Wendy Burgin - General Manager on Oct 21, 2023
Thank you for rating your stay! We are happy to hear that you enjoyed your stay with us and we look forward to serving you again.

8/10 Good

Sheena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People smoking dope outside my room and they left garbage in the lot. Crew trucks taking more than one parking stall.
Stayed 1 night in Sep 2023
Response from Wendy Burgin - General Manager on Sep 28, 2023
Hello Sheena and thank you for your review. Our maintenance tech has walked around to make sure no rubbish is left, as we do a walk around in the mornings. I have asked my team to do a quick walk around before their shifts as well. If there is any issues during your stay, please let us know as we are always happy to rectify and tackle any issues right away. Thank you again, and we hope to better serve you in the future.

8/10 Good

Cori

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Wendy Burgin - General Manager on Sep 25, 2023
Hello Cori ,thank you for rating your stay with us at the Ramada in High River, we are glad you had a good stay and hope to better serve you in the future.

6/10 Okay

Michele

Traveled with partner, Traveled with pets, Traveled with family
The GM was frustrating due to the fact I didn’t have. A credit card and almost wasn’t able to check in due to this. Experience left me frustrated and didn’t want to check in. Upon arrival my card didn’t work. Finally another card worked for the check In
Stayed 1 night in Sep 2023
Response from Wendy Burgin - General Manager on Sep 25, 2023
Hello Michele, thank you for your review. I was happy to try to help you any way I could. Our hotel must have a valid credit card to be checked in. These are the policies and procedures, myself and my team must follow. I am sorry your card did not work, and that you had to use a different one. I am sorry for the challenges you had during your stay with us.

6/10 Okay

Louis

Traveled with family
Liked: Staff & service
The picture on the Expedia website showed that the bathroom was a walk-in shower with a seat. So we picked this room because our daughter has mobility problems. However the bathroom was NOT what we expected and so we had difficulty and the one room with the walk-in shower was not available.
Stayed 2 nights in Sep 2023
Response from Wendy Burgin - General Manager on Sep 25, 2023
Hello Louis, thank you for taking the time to review your stay with us. I will look into your reservation, and the pictures on Expedia to see what happened. I do apologize for these challenges and if there is anything I can do to rectify this with you please let me know. Thank you again and we hope to better serve you in the future.

10/10 Excellent

Betty, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff congenial and very helpful. Great accommodations.
Stayed 1 night in Sep 2023
Response from Wendy Burgin - General Manager on Sep 22, 2023
Hello Betty, and thank you for taking the time to review your stay with us at the Ramada in High River. I am happy to hear that our team was congenial and very helpful and that you enjoyed our accommodations. I will share your comments with my team and we hope to serve you again in the future.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Wendy Burgin - General Manager on Sep 19, 2023
Hello Erin, thank you for rating your stay wit us at the Ramada in High River. We are thrilled that you had such a great stay and hope to serve you again, take care!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Sep 2023
Response from Wendy Burgin - General Manager on Sep 10, 2023
Thank you for rating your stay! We are happy to hear that you enjoyed your time at the High River Ramada and we look forward to serving you again.

10/10 Excellent

Naguleswaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from Wendy Burgin - General Manager on Sep 7, 2023
Hello, thank you for your amazing rating of the Ramada in High River. I am thrilled that you had such a great stay and we hope to serve you again.

8/10 Good

Monica

Stayed 1 night in Sep 2023
Response from Wendy Burgin - General Manager on Sep 25, 2023
Hello Monica, thank you for taking the time to rate your stay with us. I am happy that you had such a great stay and we hope to serve you again in the future.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Wendy Burgin General Manager on Sep 5, 2023
Thank you for rating your stay! We are happy to hear that you enjoyed your time at the Ramada in High River and we look forward to serving you again.