Interior entrance

Reviews of Ramada by Wyndham Cochrane

2.5 out of 5
Ramada by Wyndham Cochrane
10 Westside Dr, Cochrane, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 198 out of 334 reviews" "
Rating 8 - Good. 107 out of 334 reviews" "
Rating 6 - Okay. 17 out of 334 reviews" "
Rating 4 - Poor. 9 out of 334 reviews" "
Rating 2 - Terrible. 3 out of 334 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald, Lethbridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It just reopened so everything was new, pool was closed. Fantastic breakfasts. Didn’t like the new beds, comfortable but they have a metal skirting that we keep banging with our feet.
Stayed 2 nights in Mar 2024
Response from Sebastien L on Mar 26, 2024
Dear Gerald, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay in our newly opened property! I will share your comments regarding our bed frames with our operations and design teams. We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

8/10 Good

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Ramada. Great location, very clean and the free breakfast was really good.
Stayed 2 nights in Mar 2024
Response from Sebastien L on Mar 18, 2024
Dear Lorraine, Thank you for taking the time to share your experience. I am very pleased to hear you enjoyed your stay, as well as our deluxe breakfast! We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sebastien L on Mar 13, 2024
Dear Sherry, Thank you for taking the time to rate our property. I am very pleased to see by your ratings that you enjoyed your stay! Our team looks forwards to welcoming you back soon. Sincerely, Sebastien L

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were the first guests to check in upon opening! Great place to stay with comfortable rooms and friendly staff!
Stayed 2 nights in Feb 2024
Response from Sebastien L on Feb 26, 2024
Dear Derek ,Thank you for taking the time to share your feedback. Our team was honored to welcome you as our first guest to our new property! We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Enjoyed the buffet breakfast. Room was clean and comfortable.
Stayed 1 night in Aug 2021

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff. Pool and games room were great for the kids. Fun and safe spaces for a weekend break. Breakfast bar was great too. Hot and fresh food available, well maintained and restocked often.
Stayed 1 night in Feb 2022

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make our stay comfortable. Our room was chilly when we arrived. Lady from the front desk came up and reset the thermostat/ window heater in the room to ensure we were comfortable.Staff were always cheerful and helpful. Only negative was the tiles on the floor in the bathroom needed regrouping. The hot tub was not functioning for our stay either. The pool is warm and the kids loved the water slide. Across the street from BP’s next door to Tim Hortons and Dairy Queen.
Stayed 2 nights in Jan 2022
Response from Sebastien L on Jan 31, 2022
Dear Sarah, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay and found our team to be very cheerful and helpful! I am also happy to hear your family enjoyed the pool and waterslide, as well as our convenient location. We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

JUSTIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay ! Great staff ! Very clean!
Stayed 1 night in Dec 2021
Response from Sebastien L on Jan 4, 2022
Dear Justin, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you had a great stay, and found our property to be very clean and well maintained! We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Sebastien L on Dec 30, 2021
Dear Barbara, Thank you for taking the time to rate our property. I am very pleased to see by your rating that you enjoyed your stay! Our team looks forward to welcoming you back soon! Sincerely, Sebastien L

2/10 Terrible

Barbara, Swansea Point

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Booked room for the water slide but we were not allowed to use it. Paid extra money so my grand kids could use the water slide and then we were not allowed to use it. What a crock. Said it was a law but I looked on line it was not a law just laziness on the hotels park as how they choose to monitor the pool. Very disappointed and I would never stay in a Wyndham hotel again
Stayed 1 night in Dec 2021
Response from Sebastien L on Dec 29, 2021
Dear Barbara, Thank you for taking the time to share your experience with our team. I am very saddened to hear that you were not able to utilize our amenities. All of our amenities are currently open, however we must abide by the government of Alberta's restrictions exemption program which mandates we acquire proof of vaccination or a negative PCR test from all patrons wanting to utilize our pool, waterslide and games room. Sincerely, Sebastien L

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to find, clean and staff were friendly. Hot tub not functioning but can be expected in these times.
Stayed 2 nights in Dec 2021
Response from Sebastien L on Dec 27, 2021
Dear Matthew, Thank you for taking the time to share your feedback with our team. We are pleased to hear you enjoyed your stay, and found our property to be conveniently located and clean! I am also very happy to hear you found our staff to be friendly and welcoming. We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

8/10 Good

Robyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well kept in the common area. In the room in which we stayed, a hook was missing in the bathroom and the holes in the bathroom door had not been filled. Reason given was that the missing hook had been ordered. Hooks are readily available locally. Also good old mold around the drains should be addressed. Cost therefore of the room was too high.
Stayed 3 nights in Dec 2021
Response from Sebastien L on Dec 27, 2021
Dear Robyn, Thank you for taking the time to share your feedback with our team. I am saddened to hear about your experience at our property, and can assure you that your concerns regarding the guest washroom have been addressed. Our team looks forward to having the opportunity to welcome you back soon for a problem free stay. Sincerely, Sebastien L

8/10 Good

jerzy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can recommend this place Nice hotel and stuff and good location
Stayed 4 nights in Dec 2021
Response from Sebastien L on Dec 27, 2021
Dear Jerzy, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay, and will recommend our property! Our team looks forward to welcoming you back soon. Sincerely, Sebastien L

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Sebastien L on Nov 30, 2021
Dear Courtney, Thank you for taking the time to rate our property. I am very pleased to see by your ratings that you enjoyed your stay! Our team looks forward to welcoming you back soon. Sincerely, Sebastien L

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was simple and tasty. All was good and met our expectations
Stayed 1 night in Nov 2021
Response from Sebastien L on Nov 16, 2021
Dear Debra, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed our tasty breakfast, as well as your stay overall! Our team looks forward to having the opportunity to welcome you bac soon. Sincerely, Sebastien L

4/10 Poor

Benita

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Property is fine.
Stayed 4 nights in Nov 2021
Response from Sebastien L on Nov 16, 2021
Dear Benita, Thank you for taking the time to share your feedback with our team. I am saddened to see by your ratings and comments that your stay was only fine. Our team strives to provide guests with a remarkable experience. Should you have any further comments or concerns to share, please feel free to contact me directly. Sincerely Sebastien L

10/10 Excellent

Dana

Stayed 2 nights in Nov 2021

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Great spot, friendly staff, clean and comfortable, can’t ask for much more
Stayed 1 night in Oct 2021
Response from Sebastien L on Nov 1, 2021
Dear Lee, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you found our property to be a great clean & comfortable spot! Our friendly team looks forward to welcoming you back soon. Sincerely, Sebastien L

10/10 Excellent

Shelley, Cochrane

Stayed 1 night in Oct 2021

8/10 Good

David, Vernon

Stayed 1 night in Oct 2021

4/10 Poor

Maxine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
2 star experience.
Beds did not seem to be queen beds. Cot doesn’t fit in the room. Hot tub not functioning. TV in the room didn’t work. Good location. Breakfast was fine and room clean.
Stayed 1 night in Oct 2021
Response from Sebastien L on Oct 12, 2021
Dear Maxine, Thank you for taking the time to share your feedback with our team. I am very saddened to hear about your experience at our property. I will share your concerns with the appropriate departments immediately in order to prevent any further occurrences. Sincerely, Sebastien L

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and friendly and super clean
Stayed 1 night in Oct 2021
Response from Sebastien L on Oct 4, 2021
Dear Amanda, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay, and found our staff to be very accommodating and friendly, as well as our property to be meticulously clean! We look forward to having the opportunity to welcome you back soon! Sincerely, Sebastien L

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from Sebastien L on Oct 4, 2021
Dear Sharon, Thank you for taking the time to rate our property. I am very pleased to see by your ratings that you enjoyed your stay! Our team looks forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice stay, clean & friendly.
Stayed 2 nights in Sep 2021
Response from Sebastien L on Oct 1, 2021
Dear Sharon, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay, and found our property to be very clean as well as our staff to be very friendly! We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

8/10 Good

DAREK, EDMONTON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2021
Response from Sebastien L on Oct 1, 2021
Dear Darek, Thank you for taking the time to share your comments and rate our property. I am very pleased to hear you enjoyed your stay! Our team looks forward to welcoming you back soon. Sincerely, Sebastien L

10/10 Excellent

Jodi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor space to hang out with friends!!
Stayed 2 nights in Sep 2021
Response from Sebastien L on Sep 30, 2021
Dear Jodi, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay, as well as found out outdoor patio to be a convenient and comfortable place to relax with friends! We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Sebastien L on Sep 21, 2021
Dear Chris, Thank you for taking the time to rate our property. I am very pleased to see by your ratings that you enjoyed your stay! Our team looks forward to welcoming you back soon. Sincerely, Sebastien L

8/10 Good

Phil

Stayed 3 nights in Sep 2021

8/10 Good

donna

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the view, the entrance sign was right in front of our window. Maybe should tell people before they book or book those rooms at a lesser rate.
Stayed 2 nights in Sep 2021
Response from Sebastien L on Sep 20, 2021
Dear Donna, Thank you for taking the time to share your feedback with our team. I am saddened to hear you were disappointed with the view from your guest room. I will be certain to share your suggestions with our operations team in order to avoid any further occurrences. We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel that was quiet, clean, and in a good location. Restaurants just across the street. Nice pool.
Stayed 1 night in Sep 2021
Response from Sebastien L on Sep 20, 2021
Dear Val, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you found our property to be clean, quiet and conveniently located! We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stop over
clean and very well run. buffet breakfast was ok . we got there mid way through service and the food was a little picked over and did take a long time to refill but it was ok. great friendly service
Stayed 1 night in Sep 2021
Response from Sebastien L on Sep 13, 2021
Dear Bryan, Thank you for taking the time to share your feedback with our team. I am very happy to hear you found our property to be very clean and well managed. I will share your comments with our team, who I am certain will be encouraged by your kind remarks! I am saddened to hear about the long wait times for the breakfast replenishments, and will be certain to address this immediately in order to prevent and future occurrences. We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, convenient location!
Great hotel, conveniently located between Calgary and the mountains with access to Kananaskis country. Buffet breakfast was great with several hot and cold items. Room and bed were comfortable and clean. Wi-Fi signal was strong and reliable. Walking distance to Boston Pizza and a Tim Hortons is next door. Would certainly stay here again.
Stayed 2 nights in Sep 2021
Response from Sebastien L on Sep 13, 2021
Dear David, Thank you for taking the time to share your experience with our team. I am very pleased to hear you enjoyed your stay and found our property to be very clean and well maintained! I am also happy to hear you enjoyed our complimentary breakfast and convenient location. We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late but were well looked after and the front desk clerk was very pleasant. Room was very clean and beds comfy. Very quiet stay even though it was only for one night. Lots of plug ins and USB ports for our devices which we rarely see in other lodgings. Bathroom was very nicely appointed with newer updated Kohler fixtures. Would definitely stay again.
Stayed 1 night in Sep 2021
Response from Sebastien L on Sep 8, 2021
Dear Arthur, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay, and found our rooms to be very clean, well appointed and upgraded! We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Vasilica

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Sep 2021
Response from Sebastien L on Sep 7, 2021
Dear Vasilica, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay, and found our staff to be friendly, as well as our property to be clean! We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Laurie-Ann

Stayed 6 nights in Aug 2021

8/10 Good

LeeAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly upon check in. Pool was great. Hot tub wasn’t running so that was a disappointment but the breakfast was really good as well. Rooms were spacious and well maintained.
Stayed 2 nights in Sep 2021
Response from Sebastien L on Sep 7, 2021
Dear LeeAnn, Thank you for taking the time to share your feedback with our team. I am pleased to hear you found our staff to be friendly, as well as our rooms to be spacious and well maintained. We are saddened to hear you were not previously advised of our permanent hot tub closure which has been in place for the prior 2 years. We will be certain to review our online photo's and content to ensure all information is accurate. Thank you again for taking the time to share your experience. We look forward to welcoming you back soon. Sincerely, Sebastien L

10/10 Excellent

Debbie

Stayed 1 night in Aug 2021

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was great. But disppointed that the hot tub was closed
Stayed 4 nights in Aug 2021
Response from Sebastien L on Aug 31, 2021
Dear Louise, Thank you for taking the time to share your feedback with our team. I am pleased to hear you found our location to be great, and your stay to be overall good. I am however saddened to hear that you were not previously advised that our property no longer has a hot tub. We will be certain to review our online content as this amenity had been removed 2 years ago, and should not be listed. Thank you again for sharing your experience. Sincerely, Sebastien L

10/10 Excellent

Krysten

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Aug 2021
Response from Sebastien L on Aug 23, 2021
Dear Guest, Thank you for taking the time to rate our property. I am very pleased to hear you found our hotel to be very nice! We look forward to welcoming you back soon! Sincerely, Sebastien L

10/10 Excellent

Sandi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Sebastien L on Sep 8, 2021
Dear Sandi, Thank you for taking the time to rate our property. I am very pleased to see by your ratings that you enjoyed your stay! Our team looks forward to welcoming you back soon. Sincerely, Sebastien L

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normal
Stayed 1 night in Aug 2021
Response from Sebastien L on Aug 17, 2021
Dear Guest, Thank you for taking the time to rate our property. We are pleased to see that you enjoyed your stay. Our team looks forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, wonderful staff. So nice to have a place that offered hot breakfast. Only drawback was we were not informed the hot tub was out of commission.
Stayed 2 nights in Aug 2021
Response from Sebastien L on Aug 17, 2021
Dear Guest, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay, and found our staff and hot breakfast to be wonderful. Sincerely, Sebastien L

10/10 Excellent

Amy

Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Nice place, presents well and maintaned well. Disappointed hot tub broken.
Stayed 1 night in Aug 2021
Response from Sebastien L on Aug 16, 2021
Dear Guest, Thank you for taking the time to share your feedback with our team. I am pleased to hear you found our hotel to be very well presented and maintained! We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are loud. I can hear kids jumping from the room above
Stayed 1 night in Aug 2021
Response from Sebastien L on Aug 16, 2021
Dear guest, Thank you for taking the time to share your feedback with our team. I am saddened to hear your stay did not meet your expectations due to the room being loud, please accept our sincerest apology. Our team looks forward to having the opportunity to welcome you back to experience a problem free stay. Sincerely, Sebastien L

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids LOVED the mini game room at this hotel and took full advantage of the swimming pool being opened from 800am to 1000pm, and my oldest child, appreciated that there is a skate park, located about a half a block away from the hotel. This hotel is in a great location as well, within walking distance from restaurants and fast food places!
Stayed 1 night in Aug 2021
Response from Sebastien L on Aug 12, 2021
Dear Guest, Thank you for taking the time to share such wonderful feedback with our team! I am very pleased to hear your family enjoyed their stay, and were able to take full advantage of our many great amenities. I am also very happy to hear you found our property to be very conveniently located. We look forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and room was great.
Stayed 3 nights in Aug 2021
Response from Sebastien L on Aug 9, 2021
Dear Guest, Thank you for taking the time to share your feedback with our team. I am very pleased to hear you enjoyed your stay, and found our staff to be very friendly! We are also very happy to hear you found our rooms to be great. Our team looks forward to welcoming you back soon. Sincerely, Sebastien L

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, beautiful room, excellent breakfast.
Stayed 2 nights in Aug 2021
Response from Sebastien L on Aug 9, 2021
Dear Guest, Thank you for taking the time to share your feedback with our team. I am particularly pleased to hear you found our staff to be very friendly, as well as our breakfast to be excellent! Our team looks forward to having the opportunity to welcome you back soon. Sincerely, Sebastien L