Ratings based on 1,525 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Medicine Hat

Wonderful Convenience

Posted Nov 11, 2017
Pros: The convenience to my conference I was attending
Location: The location was easy to get to, and easy to get out of the city
I stayed at The Coast Hotel the night before a course I was attending. The Cafe in the hotel had a very nice atmosphere, the food was very tasty, and reasonably priced. The room was very clean, and quiet. The conference room was chilly, but it was suitable for the amount of people who attended. The lunch that was served was plentiful and there was several choices. Would stay here again!
Comment from Hotel Management
Nov 12, 2017 by Toni Kippen, Hotel Management
Thank you for your comments. It's always great to see when someone has enjoyed their stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean room

Posted Nov 6, 2017
Nice clean room with lots of space Large bath towels Nice robes Excellent selection of movies Great restaurant with good buffet Very good room service and 24 hour menu Staff friendly Location close but need a car to go downtown
Comment from Hotel Management
Nov 6, 2017 by Toni Kippen, Hotel Management
Thank you for your comments. It's always nice to hear when someone enjoys their stay. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brandon, MB

Nice hotel

Posted Oct 30, 2017
Pros: Generally it is good
Cons: Generally fine
Location: Good location
suitable location, good and friendly staff, good restaurant
Comment from Hotel Management
Oct 31, 2017 by Toni Kippen, Hotel Management
Thank you for your review!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Lobby is nicely renovated, rooms are not. Overall good experience, comfortable beds
Comment from Hotel Management
Oct 31, 2017 by Toni Kippen, Hotel Management
Thank you for your comments. We are happy to see you had a good experience and would like to share that we in the process of renovating all of our guest rooms.
5 out of 5
by A verified traveler

Clean and quiet

Posted Oct 29, 2017
Pros: Convenient, my conference was downstairs.
Location: Not far form CrossIronMills mall
Even though this hotel is not far from the aiport and airplanes land and take off quite frequently we could not hear them in our room. The elevator was quick.
Comment from Hotel Management
Oct 31, 2017 by Toni Kippen, Hotel Management
Thank you for your comments. We are glad you had a comfortable and quiet stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Posted Oct 27, 2017
Very nice stay! Would highly recommend to others. Enjoy!
Comment from Hotel Management
Oct 27, 2017 by Toni Kippen, Hotel Management
Thank you for your comments. Glad to see you enjoyed your stay and look forward to hopefully seeing you again.
3 out of 5
by A verified traveler

Hotel With Conference Rooms

Posted Oct 26, 2017
Pros: Only stayed at this hotel d/t having to go to a conference here. Next time, will choose a different hotel.
Cons: The attitude of the Registration Staff could be greatly improved as they were not welcoming!
Location: Took the train and explored the southern part of Calgary!
Registration staff was a real disappointment. NO WARM welcoming feeling neither at check-in nor check-out. Did not go out of their way by any means to accommodate us with a shuttle neither from nor to the airport. This was noticed especially on check-out - had to get a taxi on check-out as the shuttle was not going to be available for well over an hour. The taxi was costly. Would not recommend this hotel to a friend!!
Comment from Hotel Management
Oct 31, 2017 by Toni Kippen, Hotel Management
Thank you for your comments. I apologize you did not experience a warm welcoming and can assure you this is not the level of service we are accustomed to. Our shuttle does run on a schedule and we are sorry to see it did not work for you. I have shared your comments with the appropriate departments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2017
The hotel was nice enough The restaurant and lounge served good food I attended the Pro Rodeo Hall of Fame Induction banquet that was held there the facility and catering were great The dinner was outstanding and the staff were very friendly and fast
Comment from Hotel Management
Oct 24, 2017 by Toni Kippen, Hotel Management
Thank you for sharing your experience. Glad you enjoyed the food!
2 out of 5
by A verified traveler

Posted Oct 19, 2017
I was put in n a room that smelt bad/old/smokey, when I asked for another room at first they said there was nothing available. The smell was so off putting I asked for a refund, they then found a room. The front desk staff was great and walked me to another room for me to check out. The new room was much better. He even offered me a free breakfast coupon for the trouble. He was very nice. I think there are probably newer/fresher hotels I would stay at if I return to the area.
Comment from Hotel Management
Oct 23, 2017 by Toni Kippen, Hotel Management
Thank you for your review. I apologize you had an issue with your room but happy to see that it was resolved to your satisfaction. We hope that we can make it up to you and you consider staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
Pros: Close to my event, therefore advantageous.
Cons: Outside light coming through windows
Location: Close to downtown or easy to reach it, and close to airport.
We are repeated customers, and the hotels is good enough to rest for the nights we stayed
Comment from Hotel Management
Oct 9, 2017 by Jeannie G, Hotel Management
Thank you for choosing the Coast Plaza Hotel & Conference Centre, great to hear that you enjoyed your stay.