Ratings based on 1,468 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Posted Sep 19, 2017
Was on Calgary for work for a few days, nice and quiet rooms. Fantastic service in the lounge!
Comment from Hotel Management
Sep 19, 2017 by Jeannie G, Hotel Management
Great to hear that you enjoyed your stay with us, we hope to have the opportunity to serve you once again in the near future.
2 out of 5
by A verified traveler from Edmonton

Posted Sep 18, 2017
Pros: Front desk staff very polite and welcome.
Cons: To check rooms properly before customers will come in. Do some think about air conditioner.
Location: Location is OK
Air conditioner it was very very noisy. We could not sleep all the night, if you shut air conditioner it is not air at all....... When we arrived toilet flash it wasn’t working???? After we call them they send plumber quickly. Room it was OK. Pillows it is another think I should to mention about: it is like concrete. Very uncomfortable. Bath tub you will think twice to go to it, it is old and all scratch . In the bathroom it was large bottles of body wash , body lotion, shampoo….. I really don’t know if is safe to use after how many people used same staff before you????? I don’t think it is great idea to do that in the hotels, it is only my opinion. In the morning we went for breakfast. It wasn’t to much to choose from. Fry potatoes it was very dry and it is look like old or cooked from last night. Staff didn’t pay attention for the customers ( even it was only 5 or 6 people including us) they was very busy to be ready for brunch. I just feel as a unwonted customer who came on the wrong time.
Comment from Hotel Management
Sep 21, 2017 by Jeannie G, Hotel Management
Thank you for choosing the Coast Plaza Hotel & Conference Centre for your recent stay. We are disappointed to hear there were issues with your stay and have addressed these issues with the departments you have mentioned. Our guest rooms are currently under renovation and will be completed early in 2018. We do hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from manitoba

Nice coast hotel

Posted Sep 17, 2017
Pros: Really enjoy the pool
Cons: N/a
Location: Close to Sunridge mall,
Very accommodating with a few changes to the reservation,
Comment from Hotel Management
Sep 18, 2017 by Jeannie G, Hotel Management
Great to hear that you enjoyed your stay, Thank you for choosing the Coast Plaza Hotel & Conference Centre.
2 out of 5
by A verified traveler from Edmonton

Unresolved problems with our room...

Posted Sep 15, 2017
Our first night was quite pleasant. The staff at check in were polite and gave us a king room on the 9th floor instead of the double queen that we had booked. We had a nice dinner at the lounge before heading up to our room for the night. While getting ready for bed, we found the sink in our room was clogged. We waited until morning until calling it in to staff, which they then said they would have the problem fixed by the time we returned that day. We also had to get a hair dryer from the front desk as the one in our room was broken. That evening, we came back to find our sink still full of water and it was bubbling throughout the night as well as leaking onto the floor. Staff in the morning said there was nothing they could do for us as their manager was in a meeting. Since we were checking out that morning, we left a contact number for the manager but we still have not been contacted. To add to this unpleasant experience, we slept without the comforter/duvet as there was (what looked like) old blood on it. The house keeping staff also came to our room at 8:30 in the morning on our last day there saying that the room was checked out but clearly we had not checked out yet and still had plenty of time to do so before the 11:00am check out time. Simple mistake on their part but still inconvenient. I won't book a stay at another Coast Plaza Hotel in the future.
Comment from Hotel Management
Sep 18, 2017 by Jeannie G, Hotel Management
Thank you for sharing your comments on your recent stay at the Coast Plaza Hotel & Conference Centre. We are disappointed to learn of the issues with your stay and certainly would like to discuss this with you further, if possible please do contact Jeannie Godfrey, Director of Sales & Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, close to Saddledome

Posted Sep 11, 2017
Pros: Super friendly, helpful staff. Very clean & reasonably priced.
We were there for a one night stay for concert at Saddledome. Check in was quick & staff very helpful. We were hesitant to eat there as it has been our experience that hotel food tends to be overpriced & not so great. Not so at Horizons Bistro - service was excellent & the food even better. He had Nachos & I had the Butter Chicken Bowl. Both were fantastic ! Tyler, food services manager, was great !
Comment from Hotel Management
Sep 11, 2017 by Jeannie G, Hotel Management
Terrific comments, Thank you - great to hear you enjoyed your stay and am sure you enjoyed the concert also. We hope to see you once again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

the hotel

Posted Sep 10, 2017
Pros: the rooms , indoor pool , and restaurant
Cons: none
the hotel had a nice location and all staff were helpful . the manager Tyler was really a nice person and helpful for our many questions
Comment from Hotel Management
Sep 11, 2017 by Jeannie G, Hotel Management
Thank you for choosing the Coast Plaza Hotel & Conference Centre and for sharing your great comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from ny, ny

Posted Sep 10, 2017
Close to airport and easy access to highway for driving to Banff. We arrived late and had easy checkin. Clean and comfortable with good restaurant within hotel lobby.
Comment from Hotel Management
Sep 11, 2017 by Jeannie G, Hotel Management
Thank you for sharing such terrific comments, we hope to see you once again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Red Deer

Excellent location!

Posted Sep 8, 2017
Easy to find and convenient to restaurants and shopping. Definitely needs some updating in the rooms though. But it was clean and the beds were very comfy. Water pressure in the shower was incredible! Front desk staff were very friendly and check in was a breeze. We will be back for sure!
Comment from Hotel Management
Sep 8, 2017 by TKippen, Hotel Management
Thank you for your comments. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Very nice hotel

Posted Sep 8, 2017
Very clean and comfy rooms..welcoming staff.. Very quick check in.. Excellent stay for the price.. Very good location.. I highly recommend it.
Comment from Hotel Management
Sep 8, 2017 by TKippen, Hotel Management
Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Suffield AB

Nice clean modern hotel

Posted Sep 7, 2017
Upon arrival I noticed a night club close by and also the planes overhead and prepared for an interrupted nights sleep, however once in the room it was perfect, no outdoor distractions and a really comfortable bed.
Comment from Hotel Management
Sep 8, 2017 by Tkippen, Hotel Management
Thank you for the comments, we are glad you had a good night's sleep.