Ratings based on 489 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel - great facilitates.

Posted Sep 5, 2017
We had a great stay from start to finish. Front desk staff were friendly and helpful. We were able to use the laundry facilities to get our bags cleaned up mid way through our road trip. We also took advantage of the BBQs that guests are permitted to use. Superstore was within walking distance, so between the BBQs and the dishes in our room we were able to cook up a great meal almost like we were at home!
4 out of 5
by Jodi

Posted Sep 4, 2017 on Hotels
Room was clean, spacious and quiet. Breakfast area was a little disorganized and the staff had trouble keeping up with demand, but didn't change the overall happiness with my stay. Would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveler from okotoks, AB

Good people, nice place, poor service.

Posted Sep 4, 2017
The hotel waterslide and pool were great for the kids, which is why we went there. The room was great and the staff were friendly. However, the service was poor. Only 2 luggage trolleys for the entire hotel, the pool jets and temperature fluctuated with maintenance issues, towels were almost always out even though there weren't many people swimming. It seemed as though they were understaffed. Otherwise it was a great hotel for a weekend getaway with the kids.
2 out of 5
by A verified traveler

More attention to cleanliness

Posted Aug 30, 2017
Pros: Large rooms and ok amenities for the family.
Cons: Room cleanliness and maintenance.
The staff are great and the overall hotel condition ok but it is very aged and the 2 bedroom suite we had had questionable cleanliness. The sign on the bathroom counter and bathroom walls were splashed with unknowns and there were stains on the curtains and carpets. The staff indicated that they are remodeling rooms because of their age but broken and worn out is different than dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Very clean and outstanding staff

Posted Aug 30, 2017
We had a small problem initially wo2th loud loud guests but when we notified syaff amd asked to move they had us in another very quiet room in 10 minutes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and spacious rooms

Posted Aug 30, 2017
The hotel staff were nice. They allowed us to check in early since we arrived before 3pm. The hotel is close to many amenities
Comment from Hotel Management
Sep 18, 2017 by P Hesse, Hotel Management
Thank you so very much for your kind words. We look forward to your return. P. Hesse General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Edmonton

Great first stay. We will be back

Posted Aug 29, 2017
The separate bedroom with 2 twin beds is wonderful! Room was quiet and spacious. The kids enjoyed the pool. Great central location. Decent selection and quality for breakfast. The only negative was the poor quality of the mattress in the sofa hide-a-bed. The kids did not complain but adults would have been uncomfortable sleeping on that mattress. Otherwise, we are very satisfied and will be back.
Comment from Hotel Management
Sep 18, 2017 by P. Hesse, Hotel Management
Thank you so very much for your kind words. We will be replacing all of our mattresses later this year. We look forward to your return. P. Hesse General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, LA

Wonderful location and clean

Posted Aug 25, 2017
Pros: It was clean, at a great location, and offered great perks for guests.
Cons: Nothing
Location: It is close to the airport, a mall, many restaurants, and grocery stores.
The hotel was clean and the staff was very helpful. The breakfast had a wonderful variety, which included a meat every day. The use of the laundry room is free to guests, which is an exceptional perk. Although I don't have young children, there is an indoor waterslide connected to the pool. There is a nearby mall, a huge grocery store, and multiple eating places within close proximity to the hotel.
Comment from Hotel Management
Sep 18, 2017 by P. Hesse, Hotel Management
Thank you so very much for your kind words. We look forward to your return. P. Hesse General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from medicine hat, alberta

Posted Aug 25, 2017
All of the staff was so friendly, the room was very clean and comfortable, would totally stay again
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Comfortable and accommodating to our needs

Posted Aug 25, 2017
Pros: having a suite
Cons: it was all we needed
Kids had a blast in pool and it was nice having the BBQ and being able to use indoor tables for supper as it was cool outside.
Comment from Hotel Management
Sep 18, 2017 by p, Hotel Management
Thank you so very much for your kind words. We look forward to your return. P. Hesse General Manager