Ratings based on 21 Verified Reviews

4.2 out of 5
100% of guests recommend
4.6 Room cleanliness
4.0 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2016 on Orbitz
Excellent friendly staff very attentive room service expetimally great clean rooms
3 out of 5
by A verified traveler

Overcharged & no bathroom door. But it was ok

Posted Apr 10, 2016 on Hotels
The hotel is nice enough but it's the staff is really annoying. Not only did they make me pay my bill in the middle of my stay but they also overcharged me and instead of returning my money made me buy something else from the hotel. The menu really sucks but the food is pretty tasty. Tell is really beautiful and the rooms are nice enough. My room was really nice the problem was at the bathroom didn't have a door which was really uncomfortable but overall it was an OK experience
4 out of 5
by A verified traveler

Posted Mar 18, 2016 on Hotels
When i return to Cali, i return to Casa Santa Monica because it is such a pleasant place. Eggs and fruit and pan de bono for the free breakfast. Kind staff. Each of the 3 houses is different -- the one where breakfast is served has a sitting room with gadgets like an old cash register, and a little patio with labeled plants. There is a watchman/porter outside at all times, and the street has barely any traffic.
4 out of 5
Recommended
for Business Travelers
by john from new yorr

Good

Posted Apr 20, 2014
Pros: Everything
Cons: Nothing
Location: Great location
Good..like to come back soon....happy with everything
3 out of 5
by jj

This traveler left a rating score only Posted Aug 23, 2013 on Hotels
4 out of 5
by FRANCISCO

Buen hotel.

Posted Mar 14, 2017 on Hotels
Agradable para descansar. Aunque se encuentra en una buena zona esta alejado de restaurantes y sitios de esparcimiento
Comment from Hotel Management
Mar 16, 2017
Estimado señor Francisco, Gracias por sus comentarios, agradecemos el tiempo que se ha tomado para compartirlos con otros huéspedes. Le esperamos en su próxima visita a la ciudad! Saludos
2 out of 5
by antoine

Accueille reception un peu froide

Posted Feb 15, 2017 on Hotels
Bien
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Estimado Huésped, Queremos ofrecerle disculpas por los malestares que le hayamos podido ocasionar y en atención a sus observaciones procedimos a realizar la validación y tomar así las acciones pertinentes. Saludos,
4 out of 5
by A verified traveler

Posted Feb 11, 2017 on Hotels
Bien
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Estimado Huésped, Muchas Gracias por tomarse el tiempo para comentar acerca de nuestro hotel! Saludos, Estephany Lozano
5 out of 5
by A verified traveler

cómodo, limpio

Posted Dec 20, 2016 on Hotels
la experiencia fue increíble, la atención del personal fue única
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Estimado huésped, Gracias, nos halaga su comentario. Esperamos volver a atenderle! Saludos, Estephany Lozano
5 out of 5
by A verified traveler

Excelente tranquilo

Posted Nov 18, 2016 on Hotels
Excelentr
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Estimado Huésped, Gracias por sus comentarios, esperamos pronto tener la oportunidad de atenderle nuevamente. Saludos, Estephany Lozano