Terrace/patio

Reviews of Hotel Cosmos Cali

3 out of 5
Hotel Cosmos Cali
Avenida 3N # 17N-25, Cali, Valle del Cauca

Reviews

8.2

Very Good

Rating 10 - Excellent. 209 out of 477 reviews" "
Rating 8 - Good. 148 out of 477 reviews" "
Rating 6 - Okay. 64 out of 477 reviews" "
Rating 4 - Poor. 28 out of 477 reviews" "
Rating 2 - Terrible. 28 out of 477 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Luz

Traveled with partner
It's ok
Stayed 4 nights in Mar 2024
Response from Gerencia General on Mar 15, 2024
¡Gracias por compartir tu experiencia en el Hotel Cosmos Cali! Nos alegra saber que recibiste una excelente atención, disfrutaste de un buen desayuno y encontraste las instalaciones cómodas y limpias. ¡Esperamos poder recibirte nuevamente en el futuro para brindarte otra estancia memorable! ¡Gracias por elegirnos!

2/10 Terrible

gilberto, pawtucket

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad bad super bad
Stayed 3 nights in Jan 2024

4/10 Poor

marvin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hot water was not working the 3 days we stayed there. Cleanliness was 6/10. WiFi was ok. I expected them to at least reimburse part of our stay or offer us some sort compensation but said they couldn’t.
Stayed 2 nights in Dec 2023
Response from servicio al cliente on Jan 5, 2024
Dear Marvin,Thank you for your review of Hotel Cosmos Cali. We apologize for the inconvenience you experienced with the hot water during your stay. We appreciate your feedback regarding cleanliness and WiFi. We understand your expectation for compensation and we apologize for any misunderstanding. We will work on improving our services to ensure a better experience for future guests. Thank you for choosing Hotel Cosmos Cali.Best regards,Hotel Cosmos Cali Management

10/10 Excellent

Santa, Linden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Gerencia General on Dec 27, 2023
Apreciada Sr. (a), Muchas gracias por su calificación y comentarios. Nos alegra mucho que haya disfrutado de nuestras instalaciones. Estamos muy comprometidos con la implementación de procesos que garanticen el servicio a nuestros clientes. ¡Esperamos tenerlos muy pronto nuevamente con nosotros para atenderlos como merecen!

10/10 Excellent

Ian

Stayed 8 nights in Nov 2023
Response from servicio al cliente on Jan 5, 2024
Muchas Gracias por su calificación, esperamos tenerlo nuevamente de visita en nuestros hoteles. saludos

2/10 Terrible

jesus, west orange

Traveled with family
Disliked: Amenities
I have been coming to this hotel for the last 10 years. But this year it seems nobody care about the custoner, air conditioner is not working, internet very poor connection, to get hot water need to wait for 20 min, 2 towels, tv not set up...etc, etc. This is my last time at this place, next time rather to pay more and get what i deserve as a loyal client. I do npt like to review places but sometime it to be review to get the owner attention
Stayed 6 nights in Oct 2023
Response from servicio al cliente on Dec 27, 2023
Good afternoon, Mr. Jesus We are very sorry for the impression and experience you had during your stay. Our goal is always to accommodate our guests' requests in order to improve our service. We are renovating our facilities, improving service and common areas. We thank you for taking the time to provide us with your comments, they are very helpful and valuable to us; In this way, we can commit to providing an increasingly better service and experience. We hope to have you again at any of our hotels, be it Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico. Greetings.

8/10 Good

Juan

Traveled with family
Liked: Staff & service
The hotel is ok. Rooms seem to be newly renovated but the building in general feels old. Good value for money.
Stayed 2 nights in Oct 2023

4/10 Poor

dulce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed was unconfortable hard, no iron
Stayed 2 nights in Oct 2023

10/10 Excellent

juan esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Valentina

Stayed 6 nights in Sep 2023

4/10 Poor

Francis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

Sammie

Stayed 1 night in Sep 2023

6/10 Okay

andres

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Los alrededores no son muy seguros y el hotel no está en las condiciones que muestra en sus fotos
Stayed 6 nights in Aug 2023

4/10 Poor

Ancizar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff no friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

INTA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run from this hotel
First time staying at this hotel, was given a key to room XXX walked in. There was a man there went downstairs was given another key to XXX walked in. There was a man leaving the bathroom as I walked in. Finally I got into the room. The cable did not work. Had to call. Try to take a shower. No hot water was told it was fixed. Try to take a shower again still no hot water. The front desk went downstairs. Informed me that it had been fixed, but in actuality, it is a problem for the hotel it was it some thing that’s been broken for a while that they have not fixed so they were lying to me at the front desk. I will never ever stay again in cosmos, I plan on making a request for partial repayment for the quality of the stay that I had
Stayed 1 night in Jun 2023

10/10 Excellent

Welthon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Cali
Stayed 3 nights in Apr 2023
Response from Community Agent on Apr 26, 2023
Good afternoon how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Community Agent on Mar 28, 2023
Buenas tardes, Sr. Jose, ¿Cómo estás? Agradecemos el tiempo que te tomaste para contestar nuestra encuesta. Lamentamos mucho la experiencia que tuviste durante tú estadía. Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas Gracias

6/10 Okay

jesus, west orange

Traveled with family
Liked: Cleanliness, staff & service, amenities
I come to cosmos every year because it is a good hotel, but maintenance is the most important thing for a guest. This time we found that AC did not work during my stay..
Stayed 2 nights in Feb 2023
Response from Community Agent on Feb 14, 2023
Good afternoon, Mr. Jesus, how are you? We really appreciate the time you took to answer our survey. It was a pleasure you stayed with us and that you had a pleasant experience. We will take into account all of your coments.For your future trips, we invite you to stay at one of our hotels. Cosmos 100, Executive Cosmos, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico and Anandá boutique hotel by Cosmos. Best regards.

8/10 Good

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay "
Stayed 9 nights in Jan 2023
Response from Community Agent on Feb 17, 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

10/10 Excellent

Anderson

Stayed 1 night in Dec 2022

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Jhon

Stayed 1 night in Nov 2022

2/10 Terrible

Diego, Wyomissing

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

eli

Disliked: Staff & service, property conditions & facilities
Never again
Stayed 3 nights in Sep 2022

8/10 Good

carlos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff well intended clean and helpful
Stayed 6 nights in Jun 2022

10/10 Excellent

Paulo

Stayed 4 nights in Jun 2022

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really nice to stay
Stayed 13 nights in Jun 2022

4/10 Poor

Asur F. Grisales

Traveled with family
Disliked: Cleanliness, staff & service
Poor service
Stayed 9 nights in Jun 2022

6/10 Okay

Michael

Stayed 1 night in Jun 2022

8/10 Good

Raquel

Liked: Cleanliness, staff & service, amenities
All the staff where very professional.
Stayed 10 nights in Mar 2022
Response from Staff front desk on Jun 7, 2022
Than you for your comment Miss Raquel; we are expecting for a new stay with the hotel; have a good night

10/10 Excellent

romel

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
my stay at the Hotel was very pleasant and enjoyable. a clean place and the staff is very kind, friendly and professional. I recommend it one hundred percent. I would stay there again.
Stayed 5 nights in Mar 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed this time around. I had stayed there three times before and was satisfied with the service. This time due to staff shortage I had to carry my heavy suitcase up a flight of stairs, I had a lizard in my room, and when I called for help, I was told rudely there was no one to come up and help get rid of the lizard "do it yourself" and log your complain with management. Don't waste your money on a subpar hotel like this one.
Stayed 4 nights in Mar 2021

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
Hotel advertises room service but does not offer. Restaurant staff did not allow us to sit outside to eat while there were open tables (during covid). Other than that, property was ok.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
No VIP benefits, hotel was clean and quite, we love to stay here everytime we ttavel to Cali
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta quedarme aqui cada vez q llego a Cali, lo unico q no me ha gustado es el poco implemento de limpieza que le ofrecen a uno como shampooo, jabon, toallas, papel higienico. Deberian mejorar en especial con clientes habituales
Stayed 4 nights in Mar 2021

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2021

4/10 Poor

anthony

Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience!!
I would like to state that my stay in this hotel was the most terrible I have had in all time, first of all the hotel does not resemble at all what is shown online in the photos, For the greatest misfortune, they do not have Hot water, the air conditioning in the rooms are a terrible noise and to finish completing the beds they seem to have 60 years of life, a pure disaster this hotel, I would recommend you go somewhere other than this hotel.
Stayed 6 nights in Jan 2021

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Up dated rooms, bed was comfortable. The room needs a small ref with drinks and water and a coffee maker. The breakfast was included and it was good. Although we were in the 9th floor the street noise is very notizable.
Stayed 2 nights in Dec 2020

10/10 Excellent

William S.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Rooms and very clean. The staff was excellent. Will Stay here again.
Stayed 2 nights in Dec 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean, breakfast hadn’t enough choices.
Stayed 3 nights in Dec 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Carlos, Canada

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check - in, welcoming staff, clean rooms, centrally located and most of all and still can believe it, I got a BIRTHDAY CAKE in my room with a Birthday Card. What a wonderful TOUCH Thanks to all Staff and Management.
Stayed 3 nights in Jan 2020

10/10 Excellent

Sarah, Ottawa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and amazing price highly recommend. Clean and luxurious rooms and bathrooms. Would come again.
Stayed 1 night in Dec 2019