Ratings based on 207 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Dec 20, 2016
There is an employee that assisted me . I can't remember his name but he was awesome 👍
Comment from Hotel Management
Dec 27, 2016 by Yeny Henao, Hotel Management
Dear Guest. Greetings from the Four Points by Sheraton Cali. It's a pleasure for us hearing your comments about our employee, we have shared it with all our staff. Once Again thank you for write us and we hope to see you soon! Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Respetado Huésped. Reciba un cordial saludo del hotel Four Points by Sheraton Cali. Agradecemos por tomar el tiempo para evaluar nuestros servicios y por darnos una calificación perfecta. Esperamos pronto su regreso. Cordialmente, Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
Recommended
for Everyone
by A verified traveler from L.A.

Very comfortable and friendly

Posted Oct 15, 2016
Location: Lots to do nearby
Stay here all the time friendly staff. Made friends with the bartender.
Comment from Hotel Management
Nov 16, 2016 by Yeny Henao, Hotel Management
Dear Guest, Greetings from the Four Points by Sheraton Cali. We are very happy for your nice comments about our staff, I am sure that they enjoyed to attend your requests. We hope to see you again! Best regards, Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
4 out of 5
Recommended
for Everyone
by A verified traveler

A pleasant Surprise

Posted Oct 11, 2016
Pros: Check-in was quick. The room and bathroom were spacious, clean and quiet. The bed was very comfortable. Breakfast was basic but good.
Cons: No blackout curtains so when the sun came up early, the room was very bright. The decor of the room should be updated.
Location: It's near Avenida Sexta so there are bars, restaurants and discos nearby. Less than a ten-minute taxi ride to Chipichape Mall
The hotel offered great value for money. A four star hotel ideally located to Avenida Sexta
Comment from Hotel Management
Nov 15, 2016 by Yeny Henao, Hotel Management
Dear Guest. Greetings from the Four Points by Sheraton Cali. Thank you for taking the time to evaluate our service and share with us your experience about your stay. It's a pleasure for us hearing your comments about room and bathroom. We do apologize for the lack of blackout curtains, we have shared your important comments to our housekeeper for a follow up. Once Again thank you for write us. We hope to see you soon! Best regards, Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Staff is extremely nice and kind!

Posted Oct 2, 2016
Every request made to the staff was answered in the fastest and kinder way! Even things they were not supposed to do like parking my car. Every time I visit Cali in the future, this will be my place to stay!
Comment from Hotel Management
Nov 10, 2016 by Yeny Henao, Hotel Management
Dear Mr. Ricardo. Greetings from the Four Points by Sheraton Cali. We have received your comments through Expedia about our services, thank you for taking the time to share with us your experience at our hotel, we are happy for your comments about our staff,, because we are always looking for ways to improve our service. We hope to see you soon! Best regards, Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Food so good, I almost never left hotel.

Posted Aug 15, 2016
Overall very excellent Hotel. Tight security, but not intimidating. Room service was excellent with great food and value. The only thing they need is an ATM inside the hotel, for convience. I had to travel to the local mall for reliable abd secure money changing and ATM's.
Comment from Hotel Management
Dec 13, 2016 by Yeny Henao, Hotel Management
Dear Mr. Joel. Greetings from the Four Points by Sheraton Cali. Thank you for your suggest about a ATM, I am sharing it with General Manager for a follow up. It's a pleasure for us hearing your comments about our staff, room service and food. We hope to see you soon! Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
by A verified traveler

Posted Jun 4, 2016 on Hotels
Comment from Hotel Management
Jul 13, 2016 by Yeny, Hotel Management
Apreciado huésped. Reciba un cordial saludo del hotel Four Points by Sheraton Cali. Gracias por tomar el tiempo para evaluar nuestros servicios y darnos una calificación perfecta. Esperamos verle nuevamente en la ciudad para poder seguirle atendiendo. Cordialmente, Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
by Luis from Miami

Exelent place to stay.!

Posted May 17, 2016 on Hotels
very nice staff and always make me feel welcome.! Room services is fast and they always have a smile wich make you feel very good stay
Comment from Hotel Management
Jul 12, 2016 by Yeny, Hotel Management
Dear Mr. Luis. Greetings from the Four Points by Sheraton Cali. Thank you for taking to time to evaluate our service and share with us your experience about your stay. It's a pleasure for us hearing your comments about room service and the service from our staff. Once Again thank you for write us. We hope to see you soon! Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Apr 25, 2016
Pros: Everything
Great service!! I am a gold. Member from Marriott but I will use this hotel from now on.
Comment from Hotel Management
Dec 20, 2016 by Yeny Henao, Hotel Management
Dear Guest. Greetings from the Four Points by Sheraton Cali. It's a pleasure for us hearing your comments about our service. Thank you for taking the time to share us your experience about your stay. We hope to see you soon! Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
by Scott from Newcastle upon Tyne, UK

Posted Apr 4, 2016 on Hotels
Great hotel with friendly staff. I do think the tea and coffee in the rooms should be free.
Comment from Hotel Management
Jul 23, 2016 by Yeny, Hotel Management
Dear Mr. Scott. Greetings from the hotel Four Points by Sheraton Cali. Thank you for taking the time for to share your experience of your stay at our hotel, we are happy for your comments about our staff. We have shared your suggestion about tea with our general manager for a follow up. Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali