Deluxe Room | Premium bedding, down comforters, pillowtop beds, minibar

Reviews of Hotel Puerta de San Antonio

3 out of 5
Hotel Puerta de San Antonio
Calle 2, No. 4-14, Cali, Valle del Cauca

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 48 reviews" "
Rating 8 - Good. 23 out of 48 reviews" "
Rating 6 - Okay. 9 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

damian

Business traveler
Stayed 3 nights in Oct 2019
Response from Departamento comercial on Oct 16, 2019
Hola señor DAMIAN, gracias por su amable comentario, estamos mejorando continuamente para brindarle una mejor experiencia. Saludos

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Didn’t live up to expectations
On a covert busy road so a lot of traffic noise all night. Internal rooms face the atrium so not much better. Staff were very friendly and helpful though.
Stayed 2 nights in Oct 2017
Response from Yeison Henao on Oct 16, 2019
Hello, we are glad to know that our staff was friendly and helpful, in a next time you can stay in one of our completely soundproofed internal rooms to have a better experience. Regards

8/10 Good

Raul, CALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cali
Love the location, friendly staff had parking very convenient.
Stayed 1 night in Oct 2017
Response from Yeison Henao on Oct 16, 2019
Good morning sir, thank you for highlighting our good location in the city of Cali, we hope you return soon to this city and to our hotel.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Antonio - Cali
Excellent staff service, location and room
Stayed 1 night in Oct 2017
Response from Yeison Henao on Oct 16, 2019
Hello MAURITIUS, we are very happy to see this comment, we always work to offer the best service. Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Antonio , Cali Colombia
We wanted to try a boutique hotel instead and glad we did.The location fantastic,walking distance to excelent restaurants and central to airport and downtown rearereasonable prifor comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Steven, Plantation, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family overnight stay
Friendly staff

8/10 Good

Angelica, Toronto

Liked: Cleanliness, staff & service, room comfort
Really nice hotel. This is a very new and modern hotel, while keeping the colonial architecture of the neighborhood. Excellent location close to all the amenities, and fantastic restaurants. The staff was really attentive and willing to help with any request/inquire.

10/10 Excellent

Norman, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice
Excellence Wifi, roman tub not a Jacuzzi, no elevator staff amazing

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
As a costumer you need to reminders the reservation or they will give you the wrong one plus there are hides additional charges that expedia said that it was already cover.

10/10 Excellent

Michael, N..J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years 2015
The Hotel was excellent it's location was perfect walking distances to all the city activities The staff was very helpful kind and always with a smile. The breakfast was first class. I would highly recommend this Hotel for the price you pay.

2/10 Terrible

James, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost reservation? Or simply poor management?
This hotel could not have mismanaged my reservation any more completely than they did. The did not have a room for me (gave it away?), and provided little assistance in finding another hotel. Additionally they had no explanation for how it was that they gave away my room of which I had called ahead two days to confirm. Fortunate to find another hotel on short notice of my arrival Completely dysfunctional and of little help in their response on the phone when I called directly as well.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In San Antonio
I pick this hotel because it is very close to our partner's office, but also because I really like El Barrio San Antonio. I think it is a very convenient location and good service!

8/10 Good

IvanJ, Sydney

Liked: Cleanliness, staff & service, room comfort
Helpful staff
The place is located in the main hotel area of the city, close to the historic centre. Easy walks to the main plazas. The rooms were very clean. The only issue I had was with the toilets exhaust fans -in two rooms I stayed at- as they were too noisy. They need to maintain those. The staff members were very kind, helpful and very professional.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Given the location, cleanliness, service, spacious rooms and friendly staff I would highly recommend this hotel to anyone who appreciates the beauty of the city in the oldest neighborhood in Cali, Colombia.

8/10 Good

Doug, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need for a short business trip
A neat and clean hotel with modern and new finishes. The room had all you need including consistent wifi (free) - the tiny window was not a concern for me as I was away for the daylight hours. Higher floors are probably better because of the street noise (nothing excessive just the usual in a vibrant city) and the stairs (there are no lifts) add to the character of the hotel. On one evening I decided to eat in - a wise choice, the best meal I've had in a long time. Compliments to the chef! Staff are helpful and even though most of them could speak no English (I have zero Spanish) we got along just fine. Compared to the big hotel chains - I'd take this one anyday and the price is an added attraction.

6/10 Okay

Enamorados, meridian ms

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Close to my family
Made the reservation, but waited an hour to get my room. Breakfast was poor, only simple eggs and coffee. Other then that, it was okay. Staff needs more training.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel close to Intercontinental Hotel!!
The hotel seemed very new and clean. The only they I didn't like is that they don't have an elevator.

8/10 Good

jhonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción, personal atento instalaciones agradables desayuno tipo Buffet muy variado , muy buena ubicación
Response from Yeison Henao on Oct 16, 2019
Hola señor JHONNY, muchas gracias por su amable comentario, gusta ver que cumplimos nuestro objetivo que es su satisfacción.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
limpio
excelente
Response from Yeison Henao on Oct 16, 2019
Hola, nos da gusto ver su comentario pues siempre trabajamos para tener nuestro hotel en las mejores condiciones para su comodidad. Saludos

6/10 Okay

Stephan, München

Liked: Cleanliness
Superiorzimmer bestellt, nach Reklamtion bekommen
Erste Nacht im Zimmer mit kleinem Bett und mit defekter Jalousie und nicht zu öffnendem Fenster geschlafen. Nach Blick in die Reservierung bei Expedia festgestellt, dass die Rezeption falsches Zimmer zugewiesen hat. Das Superiorzimmer hatte ein großes Bett, ein großes Badezimmer und mit Blick auf die Stadt.
Response from Yeison Henao on Oct 16, 2019
Hallo Herr, wir entschuldigen uns für den Fehler, den unsere Mitarbeiter in Ihrer Reservierung gemacht haben, und wir möchten wissen, dass er behoben wurde, sobald wir festgestellt haben. Wir hoffen, dass wir ihn bei einer nächsten Gelegenheit bei uns haben. Grüße

6/10 Okay

hugo, Buenos Aires

Liked: Cleanliness, room comfort
Buen hotel:Desayuno escaso,demoras en reponer los alimentos

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Beatriz, México

Liked: Cleanliness, staff & service
Bueno para estancias prolongadas
Ubicado en el barrio gastronómico de la ciudad. El personal es amable; recomendable para estancias prolongadas dado su bajo costo.

8/10 Good

Javier Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

alejandro, Pereira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volvería sin pensarlo
Hotel muy bien ubicado Muy limpió Excelente el desayuno Los baños súper La atención personalizada Excelente Lo único es el parqueadero del lado q pone la música a las 5:30 bueno estar pendiente de eso y mejorar la calidad de video muy regular la imagen del tv

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel centre
Bon hotel ,avec ecxellent personnel .dommage un peu bruyant

10/10 Excellent

chaouki(Suisse), geneve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel et personnel , Merci
un excellent Hotel, comfort, proprete, melange de modernite et de charme et calme, il est situe au debut de la zone touristique de san antonio ce qui est pratique pour visiter ce charmant site et a 10 minutes a pieds du centre. le personnel et super aimable en restant tres professionnel , un service excellent et personalise comme un client unique , aimabilite diffcile a trouver ailleurs meme dans les 5 etoiles ici meme en suisse, en particulier le monsieur au retaurant et a la reception , Muchas gracias

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location parfaite!
Super

8/10 Good

João, Florianópolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ótima estadia
Hotel básico mas muito confortável. Pelo custo vale a pena. Fiquei uma noite só e fui muito bem atendido. O hotel colocou um motorista para me buscar no aeroporto de Cali (Adolfo) que foi muito simpático e conversou conosco sobre Cali. O café da manhã foi básico mas bem saboroso. Como ponto negativo somente uma mancha de mofo no teto.

8/10 Good

david, a

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Muy bonito el hotel el personal muy atento,
Vacaciones estube dos dias de paso y la estancia estubo agradable

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Daño aire
Se daño el aire la primera noche y s pesar de llamar varias veces nunca subieron a arreglarlo! Al día siguiente no habían solucionado el problema aun, y en vez de cambiarnos de habitación o solucionarlo de alguna manera durante el día, nos pusieron un ventilador

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
No arreglaron el aire
Las camas y almohadas muy comodas, las toallas del baño un poco pequeñas. En la 2da habitacion q reserve para mis amigos, se daño el aire la 1ra noche y a pesar de llamar varias veces NO subieron a arreglarlo tal como dijeron... La 2da noche en vez de arreglarlo p cambiarlos de habitacion, les pusieron un ventilador! Desayuno rico, el hotel esta bien para una noche o dos de negocios.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Le falta
El hotel esta bien ubicado y sus instalaciones son limpias. La atención es calida; no dispone de parqueadero por lo que los vehículos quedan en la calle, en una zona muy transitada.

10/10 Excellent

juan gabriel, Cali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hotel
Excelente desde la reservaciob, la atención, la habitación y los servicios excelentes. Muy bueno.

8/10 Good

xavier

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

carlos, costa rica

Liked: Cleanliness, property conditions & facilities, room comfort
No toques nada en tu habitacion
En general es buen hotel, buen estado y mantenimiento, buen calidad y precio, lo único que me disgusto es que si usas los enseres de baño que te colocan si lo usas (peine, toallas de limpieza, pasta dental y otros, al entregarnos la habitación se nos dijo de lo que contenía el mini bar pero esto fue el colmo del engaño y nos cobraron 14,000.00 pesos, definitivamente todo lo bueno lo borraron con el codo.

10/10 Excellent

jesus gomez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Julio, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente atencion y buena ubicacion!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bueno
Excelente la comida muy buena sazón y economica

4/10 Poor

Tatiana, Colombia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problemas sin solucion
Pésima, desde el primer día tuve inconvenientes con la señal de internet y celular, me cambiaron de habitación 3 veces y las 3 habitaciones tenían problemas de desagüe, al punto que uno de los baños se tapo y se desbordo y se lleno de agua toda la habitación. la ubicación de las habitaciones eran cerca de la calle y se sentía mucho ruido.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicacion, desyuno completo, instalaciones nuevas y habitacion limpia... hace falta un asensor.... deben mejorar la senal de internet...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes Instalaciones
Muy buena