Ratings based on 29 Verified Reviews

3.0 out of 5
75% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Boston, USA

Excellent Location Near Everything

Posted Jul 10, 2017
At the moment I have arrived it was late arrival and I have found nothing but excellent staff and amazing customer service provided by the front desk personal. The building was a little dated, but the rooms apparently were updated, greatly spacious, excellent cleanness and comfortable. Every day breakfast was more than I was expecting for what I really paid for my time at the hotel. Hotel is close to everything in downtown Cali and especially close to MIO the public transit ground transportation that ride you to every corner of the city. I was really impressed with how all the staff were so friendly, answered all the question I had and helped me with the most minuscule request. When come back to Cali Colombia I honestly will stay there again
Comment from Hotel Management
Jul 14, 2017 by manager, Hotel Management
Estimado huésped, muchas gracias por su valioso comentario, sin duda lo esperaremos con mucho gusto en nuestro hotel.
4 out of 5
for Everyone
by A verified traveler from Minnesota, USA

Nice area but noisy at night due to festivals

Posted Jul 3, 2017
Staff were very pleasant and accommodating. The hotel was in a very busy area and loud, but the Hotel itself was awesome
Comment from Hotel Management
Jul 5, 2017 by manager, Hotel Management
Dear guest, thank you very much for your kind comment, our proximity to the boulevard of the river, emblematic place of the city, offers many nocturnal activities, we apologize for the inconvenience caused by this eventuality.
1 out of 5
by A verified traveler from Medina

Old, everything is very old

Posted Jun 6, 2017 on Orbitz
The bathroom is very small. The silicon of the shower door are as dirty as it can be. The windows crystal are broken. The beds mattress are hard as the floor and I try 3 diferentes beds. There's not food at 6:00am as they said in the promotion. Saturday, there's was no water. The staff is very good and they do the best with what they have on hand.
Comment from Hotel Management
Jun 21, 2017 by OLGA LUCIA GARZON SOTO - MANAGER, Hotel Management
Dear Guest, we appreciate your comments regarding your stay at our hotel, we apologize for the inconveniences presented. It is important to clarify to our clients that they can express their disagreement in the reception to make the change of room. Rest assured that we are committed to the maintenance of our hotel and will comply with the comments that you kindly express.
4 out of 5
for Everyone
by A verified traveler from Texas

Near the Mio transit system

Posted Feb 23, 2017 on Orbitz
Pros: The people are very friendly and try to meet any needs. The breakfast was good and more inclusive than some more expensive hotels.
Cons: Only one elevator was working while I was there. That was terribly inconvenient, but would have been nice to have had both functioning.
The hotel is old but maintained. The people are friendly. I loved being two blocks from the Mio transit system from which you can get to just about any point in the city.
Comment from Hotel Management
Mar 1, 2017 by Gerencia Hotel, Hotel Management
Dear guest, thank you very much for your comments.
3 out of 5
by Mirco

Good for the price

Posted Jan 3, 2017 on Hotels
Good service ... good food a the restaurant .. very centric and very convenient location ..center of the city ..laundry service , AC , very friendly staff .. I came Back late almost every day , I waited less than 1 minute at the door ..
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
dear guest. thanks for your comments.
1 out of 5
by A verified traveler from C.H

Photo of hotel is inaccurate and cockroaches!!!

Posted Nov 23, 2016
Booked it for 3 nights but on arrival I left the moment they brought us to room. Tons of cockcroaches! Bed is broken down, and dirty bathroom! I didn't even bother to want to get a refund. And picture displayed above is inaccurate. It's not the hotel!
Comment from Hotel Management
Nov 28, 2016 by GERENTE HOTEL ROYAL PLAZA, Hotel Management
We are sorry for the comments about our establishment and we apologize for all the situation presented, the weekend of your stay we did fumigate the whole building and the poison used makes them leave terrified, our location in the center of cali requires us Have hygiene and clean conditions as we are surrounded by many shops and therefore we ask customers not to bring food to the rooms. Our team was able to offer you a better room but I understand that you did not give them the opportunity to change it. We hope you can have a better picture of our hotel. Happy week.
3 out of 5
for Business Travelers
by A verified traveler

good location

Posted Jan 22, 2016
Pros: location
Cons: internet, cleaness
Location: fare for its rate
Rooms are big.. good location, internet is weak. Nice terrazza view for breakfast
Comment from Hotel Management
Sep 2, 2017 by olga lucia, Hotel Management
thanks for your comments. Internet now is better.
4 out of 5
by Douglas from Terrell, Texas

Close to the Mio bus stations, a plus

Posted Dec 28, 2015 on Hotels
Royal Plaza is an older hotel and it was cheap, so you expect some inconveniences. The staff was friendly and did their best to resolve all issues. I have been to Cali many times and for the first time used the Mio bus often. The hotel is just over a block from the La Ermita station and a few blocks more from the San Pedro station, a real plus. I also liked that a Western Union was next door and a Titan bank across the plaza for changing money at good rates (the Titan had the best rates).
4 out of 5
for Business Travelers
by A verified traveler

Posted Sep 7, 2015
This is a good hotel if you need a place in El Centro, and don't plan on staying out late at night. My room faced east onto a pedestrian street, and noise wasn't at all an issue. Showers had hot water, not that you'll need it in Cali. The breakfast was very high quality; I had an omelette, coffee, orange juice and fruit, although they had a bunch of different options for the main dish. The front desk locks the doors (with chain and padlock) a little after 9pm, which can be a little frightening if you come back to the hotel late at night. The locals advise against hanging around Plaza Cayzedo after dark, and you'll be waiting a minute or so for the doorman to show up. Pretty much all of downtown is fine during the daytime, though.
Comment from Hotel Management
Jul 27, 2016 by olga lucia, Hotel Management
thanks a lot for your comments.
2 out of 5
by Sebastian from Medan, Indonesia

The place needs revamp

Posted Jul 18, 2013 on Hotels
The hotel staff were really nice. The hotel condition was really in need of revamp. Moreover, the location did not give the feeling of safe to walk in the evening, not to mention the noise from the near by bars.