Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from p

I loved staying here!!!

Posted Aug 27, 2015
I will love to stay here again. The staff are on point with their tasks.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
Love the hotel. Its has an amaizing mall with 3 floors thar you have to go
3 out of 5
by A verified traveler

Posted Aug 3, 2015
Pros: Shopping center is nice for walking.
Cons: Reception staff competency.
AT dinner there is a band playing very loud music in the restaurant lobby. It was not conducive to carrying a conversation. Even when I ate by myself it was so loud that it was disturbing, so I didn't stay. Left to eat somewhere else. More disturbing, when I checked in they took an impression of my credit card on a voucher. This is typical in many hotels in S.A. However, they always giving back to you when you leave. The Spiwak lost mine. They said they couldn't find it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Hotel

Posted Jul 27, 2015
Excellent hotel with attentive and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Family friendly hotel in safe surroundings

Posted Jul 22, 2015
I stayed here with my mother, 5 year old, and 1 year old. We absolutely loved it! We felt very safe and the convenience of having everything you need in the safety of the mall which is connected to the hotel was priceless. Can't wait to come back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogotá

Hotel cómodo

Posted Jul 13, 2015
Pros: Buenas instalaciones y muy limpio
Cons: Ruido en las habitaciones que estan cerca al restaurante en la noche
Location: Muy central, relativamente cerca al aeropuerto, sede administrativa y centro comercial
Por razones de trabajo fue mi estadía, buena atención y buena comodidad
5 out of 5
Recommended
for Everyone
by A verified traveler

A great place to stay while in Cali

Posted Jul 4, 2015
It was a pleasure to stay in at this hotel. The staff was amazing especially Luis. He was always making sure we were taken care of.
3 out of 5
by A verified traveler from cali

Convenient location next to mall

Posted Jul 3, 2015
Disapointed with overall experience.cold prison like atmosphere.coffee should be exceptional but was watery flavorless. Breakfast not up to snuff with royal in medellin. Odd little pool.poor choice of flooring throughout. Dark colors not inspiring.I got the feeling of being institutionalised with an army of workers around me.would not recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami.

Location, breakfast, service

Posted Jun 2, 2015
Location is excellent, inside a shopping mall. Breakfast was included (buffet). The staff is very professional and capable. Things to Improve: parking.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
They charge if u have visitors which I think it's ridiculous !!!'