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I paid for the triple room, the AC wasn’t working properly so we moved to another room with poor AC eventually settling for a room with two double beds though I paid for the triple room, has two rooms and it sleeps 4. There was one receptionist who was insisting we had to pay for additional people. The room sleeps 4 and those rooms cost more because there’re larger and sleep more people. The reservations do not mention additional costs per person. We were going to be there for two weeks, that’s why I wanted the larger room but in the end I paid for the larger room and continued to be down graded with no refund or reimbursement of the difference.
Gorgeous property with lots off trees and plants. Service and cleanliness were very good. Although they have lots of ramps it could be a little challenging for some clients with mobility problems. It is solidly in the tourist zone with access to plenty of restaurants, museums and shopping. My biggest issue was that although they had AC in the room it was quite noisy.
Enrique and the staff at this historical Cali hotel are wonderful. I stayed there 38 years ago and it is just as new as back then. Lovely grounds and a great price. Close / walkable to downtown. 24 hour security made us fell safe.
Jeff Squires
Old school vibe and friendly staff. There is a pool, which was a plus. There is plenty of vegetation and trees. You do have to walk uphill but for me it was not a big deal. Would stay again!
Diana
Stayed 1 night in May 2023
Response from David Ballen on Jun 29, 2023
Mr Christopher We are glad that you enjoyed the nature that surrounds our hotel and the warmth of our collaborators.We hope to see you again soon.Cordially: The Stein Colonial Team
I loved this hotel. I felt like a museum. The artwork, the dining room and the overall decor was nice. I liked that they had 24/7 security and it was so close to the mall and the river. Also the staff was very nice. The only thing that was a little difficult was the toilet was very close to the wall and as a tall guy my face was almost touching the wall when I used it. Besides that If I ever go back to Cali I know where I'm staying.
Donovin
Stayed 3 nights in Mar 2023
Response from David B on May 23, 2023
Hello! We appreciate your comment, we hope to have you back with us very soon
The hotel is located near the Peñon area of Cali, an area with a good selection of restaurants. The rooms are comfortable and well maintained. Breakfast time is a pleasant experience with numerous dishes available. On most days the hotel offers other meals as well. The hotel has a classic atmosphere that is most agreeable. Across the street from the hotel there is a tourist office that can provide useful information about Cali. The hotel staff and management are friendly and attentive. I had a most enjoyable stay and I am happy to recommend this hotel.
DOUGLAS
Stayed 5 nights in Feb 2023
10/10 Excellent
Andres
Traveled with family and small children, Traveled with family
It is Charming!!!! The staff is like family. They are so nice and helpful. The place to really clean. It is quite and very safe with a guard at the locked gates. Breakfast included but had 4 choices. Dinner is also good. One improvement suggestion. Buy more pool lounge chairs. 1 for the pool is not enough.
Christopher
Response from David Ballen on Jan 31, 2023
Hello, thanks for the comments and recommendations, we are working to improve our services, we hope to have you back with us very soon
Comfortable Historical Hotel. Staff was exceptional especially Sandra & Carmen. Close to everything secure.
Harald
Stayed 4 nights in Sep 2022
Response from David Ballen on Sep 29, 2022
Hello! We are very happy that you had a pleasant stay. We hope to have you again very soon at Our Hotel Stein Colonial, to have the pleasure of serving you. Greetings from Sandra and Carmen
Hola! lamentamos si se presento algun inconveniente durante su estadia. nos gustaria saber ¿Como podemos mejorar para prestarle un mejor servicio en caso de tener de nuevo el gusto de atenderle?
This hotel has beautiful architecture, flora everywhere and the most wonderful staff!
Kyle
Stayed 1 night in Aug 2022
Response from David Ballen on Sep 29, 2022
Hello! We are glad that your experience at the Hotel Stein Colonial has been satisfactory, we hope to have you again very soon to have the pleasure of serving you.
Hotel con estructura antigua, colonial, ambiente familiar, con excelente servicio de todo el personal (front desk, securities, housekeeping, kitchen). Con buena ubicacion, como a 5 minutos del area de Granada. Muy satisfecha con la estadia 👍
Carolina
Stayed 3 nights in Jul 2022
4/10 Poor
Gabriel J
Traveled with group
Jul 10, 2022
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bed was too hard, the windows had a big space and the noice was horrible. No black out curtains. I paid for three night ended leaving next day. Call for a lost item. Still waiting for call back.
The whole staff is very service oriented
Extremely friendly and accommodating
And food is amazing
I strongly recommend this place for this and the old colonial charm of the place
Very impressive architecture
Keep up the good work
Denis J
This hotel is absolutely gorgeous for people who enjoy colonial style hotels . It’s on tbe side of a mountain and covered with trees and vegetation. It hides you away from the city . The staff literally make you feel at home . Very clean and very beautiful. Wonderful pool area . This will be my hotel of choice from now on when I visit the city
The hotel is beautiful and so are the staff!!! This is the only hotel i will stay at when visiting Columbia..there is security 24 hrs.. personal cab.. there’s a restaurant inside the hotel so you don’t have to leave to get food and the food is amazing.. the place is beyond clean!!! Everyone is lovely and amazing and will help you with any questions you have.