Ratings based on 388 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

A Classic hotel in Cali

Posted Jan 7, 2018
Nice location, great ambiance and the right place to be during la feria de Cali
Comment from Hotel Management
Jan 7, 2018 by Gerencia, Hotel Management
Dear Guest, Thank you for your comments and the best compensation for our service commitment, it is definitely your satisfaction and it will be an honor to have you back in our hotel when you bring it to our city for work or leisure reasons. Be you always welcome. Best regard, Norma A. Management assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Curacao

Nice and vey geed hotel

Posted Jan 4, 2018
Pros: Their service and the way their people are taking care of their guests
Cons: Improving the way of service in the restaurants that the guests do not have to wait so long before receiving what they ordered
Location: The location is exelent and it is near to down town.
The first night that we came in we ordered some food (room service) and this was the only bad experience we had. After one hour we were still waiting. After that there was no incedents and our stay was fantastic.
Comment from Hotel Management
Jan 7, 2018 by Gerencia, Hotel Management
Best regard, Thank you very much for the time you have spent writing your comments about your recent stay at our hotel, your comments are of extreme importance to us. Please accept our apologies for each situation that you mention and do not doubt that we have shared them with our staff because their feedback is a great help to continually make changes and improve the guest experience with them. We hope we continue to provide the opportunity to offer the best service in future opportunities. Best regard, Norma A. Management assistant
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
I stayed at the hotel because of the location, close to the old city and the park with the lights.
Comment from Hotel Management
Dec 28, 2017 by Gerencia, Hotel Management
Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regards, Norma A. Management assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Washington, USA

Best place to stay in Cali

Posted Dec 23, 2017
Pros: Hotel is spacious and provides excellent comfort and outstanding service
Rooms are very spacey and comfortable; staff is attentive; food is an excellent bargain! I recommend!
Comment from Hotel Management
Dec 23, 2017 by Gerencia, Hotel Management
Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regards, Norma A. Management assistant
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice facilities

Posted Dec 21, 2017
Food quality lacking Colombians have a tendency to overcook meats even when you specify medium rare you still get well done. Canned corn inside an omelette? How about American cheese for a hamburger in order to make it more authentic instead of a big blob of motzerella.
Comment from Hotel Management
Dec 22, 2017 by Gerencia, Hotel Management
Dear Guest: We really appreciate your comments and apologize for the inconveniences you had with the room assignation due to the high occupancy during the dates you visited. Do not doubt that your comments have been shared with the involved areas to include them in our continuos Improvement processes. We appreciate your patience and understanding and hope to have the pleasure of your visit soon. Best regards, Norma A. Management assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Nice hotel close to restaurants and amenities

Posted Dec 2, 2017
Pros: Everything
Location: Plenty of restaurants, close to downtown, save to walk around.
This is one of my favorite hotels in the world. The service, the food, and the friendly environment are one of the best. I highly recommend this hotel when you visit Cali.
Comment from Hotel Management
Dec 4, 2017 by Gerencia, Hotel Management
Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regards, Norma A. Management assistant
4 out of 5
Recommended
for Everyone
by A verified traveler from Napa, California

Posted Nov 20, 2017
Staff was great! Awesome customer service. Front desk was really informative about different excursions. (Sebastian front office) was awesome, polite and really professional. I would definitely come back to Cali and stay at Intercontinental any time!
Comment from Hotel Management
Nov 23, 2017 by Gerencia, Hotel Management
Apreciado Huésped, Nos complace que haya disfrutado de su estadía y le agradecemos el tiempo invertido en escribir sus comentarios. Los compartiremos con el resto de nuestro equipo ya que son un gran estímulo para continuar superando las expectativas de buen servicio y calidad que tienen nuestros clientes y al mismo tiempo emprender las acciones de mejora a que haya lugar. Esperamos que nos brinde la oportunidad de ofrecerle nuestro mejor servicio en su próximo viaje. Sea Usted bienvenido siempre a ésta su casa en Cali. Cordial saludo, Norma A. Asistente de Gerencia
5 out of 5
by Ramon

Posted Nov 6, 2017 on Hotels
Comment from Hotel Management
Nov 8, 2017
Agradecemos su excelente valoración de su reciente visita y confiamos en que nos siga dando la oportunidad de ofrecerle el mejor servicio en sus futuros viajes. Cordial saludo, Norma A. Asistente Gerencia
5 out of 5
by A verified traveler

Made for a very comfortable night.

Posted Nov 5, 2017 on Hotels
Great hotel. Open to early check in where possible. Rooms well sound proofed. Free shuttle to the airport saves money and effort too. Walkable to much of the old city.
Comment from Hotel Management
Nov 7, 2017
Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regards, Norma A. Management assistant
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Nov 1, 2017
Hotel delivers excellent restaurants and facilities. Spa and pool are real nice too. The staff are great. Could use a better bar but otherwise excellent!
Comment from Hotel Management
Nov 1, 2017 by Gerencia, Hotel Management
Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regards, Norma A. Management assistant