Ratings based on 428 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 20, 2018
Very nice hotel. Impeccable. Good breakfast.
Comment from Hotel Management
May 21, 2018 by Gerencia, Hotel Management
Dear Guest, We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank you again for your loyalty and we hope your prompt visit. Cordially, Carlos G. Cabal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Florida

NICE PLACE CENTRALLY LOCATED

Posted May 1, 2018
The hotel is great and i would recommend to anyone
Comment from Hotel Management
May 2, 2018 by Gerencia, Hotel Management
Dear Guest, Thank you for your excellent valuation and for letting us know that you had a great experience with us. Remember you are always welcome and hope you will be back soon. Cordially Carlos G. Cabal General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Washington, USA

Stay at the hotel.

Posted May 1, 2018
Pros: Large room; excellent room service; reasonable food charges
Cons: More transparency with respect to total cost or quality room.
I have stayed at Intercontinental Cali several time. I reserved the room through Expedia or Travelocity. I paid extra for the highest quality room available. However, Intercontinental always assesses additional charge for the best room. I am very satisfied with the quality of the room; the excellent service; and the amenities available; however; the continual assessment of additional room charges is frustrating!
Comment from Hotel Management
May 4, 2018 by Gerencia, Hotel Management
Dear guest, Thank you very much for your recent visit and for let us know the situation you experienced during your last stay and I want to express you my comprehension. Unfortunately the rates bought at a travel aggregator website do not include taxes because internally, our staff has to evaluate the guests who qualify for tax exemption and then the total value of the rate is given. We really appreciate your understanding and hope that you will give us the opportunity to serve you again in the future. Cordially, Carlos G. Cabal General Mgr
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Good option for a short stay

Posted Apr 7, 2018
Pros: Great breakfast and SPA
Cons: More personnel at night for the front desk
Location: Downtown is a little far away, but there is an interesting walk back to the hotel to a church located on a hill and handcraft stores
The least pleasing experience was the check in process, which I had to wait for more than 20' at 1AM because there was only one person for the whole hotel at the front desk. I had to wait for an entire flight crew to check in.
Comment from Hotel Management
Apr 9, 2018 by Gerencia, Hotel Management
Dear Guest, We are very grateful for the time spent writing your comments about your recent stay at our hotel as they are a great tool to motivate our staff and also to take action for improvement. We apologize for the incident you mentioned and do not doubt that we have shared them with the involved staff for not to relapse into such situations. We are confident that you will give us the opportunity to provide you with better care during your next stay. Best regards, Norma A.
4 out of 5
Recommended
for Everyone
by A verified traveler from honduras

Safe hotel

Posted Apr 3, 2018
We arrived only for the night between flights. The staff was friendly and helpfull, the rooms were clean and we felt safe.
Comment from Hotel Management
Apr 3, 2018 by Gerencia, Hotel Management
Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regards, Norma A. Gral Manager´s assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great hotel

Posted Mar 19, 2018
This is a nice hotel with great service. For many years it has been the best hotel of the city. It is well located and has good food. I also liked the laundry service, your clothes come back the same day perfectly folded and clean. There is a pizza restaurant that we enjoyed, delicious food.and good service. The breakfast buffet is very good,
Comment from Hotel Management
Mar 20, 2018 by Gerencia, Hotel Management
Thank you for an excellent review and for sharing your experience of your stay with us. We have shared your feedback with the team and look forward to welcoming you back again to enjoy InterContinental Cali Hotel experience again and again. We hope to be able to welcome you back again sometime soon. Cordially, Norma A
5 out of 5
Recommended
for Everyone
by A verified traveler from bogota

Best of the best in Cali

Posted Mar 5, 2018
One of the best hotels, they are missing a towel renovatin
Comment from Hotel Management
Mar 5, 2018 by Gerencia, Hotel Management
Thanks for your comments, do not doubt they will be shared with the involved staff in order to take the necessary improvement actions. Cordially, Norma A.
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the best hotels in Cali

Posted Feb 19, 2018
Great hotel , service is kind , rooms , restaurant , pools everything first class
Comment from Hotel Management
Feb 21, 2018 by Gerencia, Hotel Management
Dear Guest, Thank you very much for your wonderful comments. It's really pleasant to know that you are a satisfied guest and do not doubt that we will continue making our best effort to have consistent quality and service standards We hope you will visit us again soon. Sincerely, Norma A. General Manager's assistant
4 out of 5
by A verified traveler

2018.02 48h business

Posted Feb 11, 2018 on Hotels
Wonderful pool area and decent fitness. Good breakfast buffet with many cooked and warm dishes as well as fruit and pastries. Restaurant overlooks the pool. Spatious bedroom with old furnishings and cheap desk chairs, decoration should be revamped. Walking distance of small bars and restaurants district. Casino on hotel grounds.
Comment from Hotel Management
Feb 12, 2018 by Gerencia, Hotel Management
Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best regards, Norma A. Gral Manager´s assistant
5 out of 5
by A verified traveler

Posted Feb 8, 2018 on Hotels
Comment from Hotel Management
May 6, 2018 by Gerencia, Hotel Management
Gracias por tomarse el tiempo para escribir la valoración de su reciente visita a nuestras instalaciones y esperamos su pronto regreso para tener el gusto de ofrecerle el mejor servicio. Cordial saludo y siempre bienvenido. Norma A.