Ratings based on 340 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Cali - Intercontinental Hotel

Posted Jul 23, 2017
Pros: securuty
Cons: CLEAN THE BATHROOMS AFTER EVERY GUEST!!!!
Location: absolutely nothing to do. it is located on a busy street with no restaurants around it.
Bathroom was not cleaned. Food at the main restaurant is lousy.
Comment from Hotel Management
Jul 24, 2017 by Gerencia, Hotel Management
Dear guest, We appreciate your comments and we´ll take action regarding your suggestions, we suggest you to contact our concierge next time you visit us because we are placed near the main restaurants and cultural places in the city. We hope you give us the opportunity to offer you the Best Service in your next stay. Remember you are always welcome to the InterContinental Cali. Regards, Norma A. General Manager’s Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Posted Jul 12, 2017
Absolutely fantastic! Would not stay anywhere else!
Comment from Hotel Management
Jul 12, 2017 by Gerencia, Hotel Management
It's more than a pleasure to hear you were very pleased to visit the InterContinental Cali... it's a privilege!. Thank you for those comments and be sure that we will shared them with our staff to encourage their desire to always offer the best service. We hope to welcome you back soon and never forget that the InterContinental Cali Hotel is your home in this city and country. Regards, Norma A. General Manager’s Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Buena locación. Staff amable y muy atento. Buena comida.
Comment from Hotel Management
May 16, 2017 by Gerencia, Hotel Management
Gracias por sus comentarios. Nos encanta saber que disfrutó de su estadía en nuestras instalaciones y esperamos su pronto regreso. Cordial saludo, Norma A.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Great hotel walking distance to downtown

Posted Apr 26, 2017
I have been to Cali multiple times and this is the first time I have enjoyed my stay so much because of this hotel. Very nice classy hotel with a great comfortable bed and 5 minute walk from downtown.
Comment from Hotel Management
Apr 26, 2017 by Gerencia, Hotel Management
We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank you again for your loyalty and we hope your prompt visit. Cordially, Norma A. General Manager´s Assistant
2 out of 5
by A verified traveler from california

5 star hotel with horrible customer service

Posted Apr 18, 2017
Unwelcome staff service, the hotel for being a 5 star hotel and the history they have horrible customer service and the rooms need to be VIP and need urgent remodeling also constantly I needed to reminded it to do better cleaning. I was totally disappointed for their history that they have to be supposedly the best hotel and completely expensive. Completely terrible services
Comment from Hotel Management
Apr 20, 2017 by General Manager's Office, Hotel Management
Dear guest, Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Please accept our sincerest apologies for the situations you experienced during your stay. We are really sorry and that is why we have forwarded your comments to the appropriate parties, so they will take the necessary steps to achieve our goal of consistent high quality for all our guests. Once again, thank you for bringing this matter to our attention and for your comprehension. We hope you give us the opportunity to offer you our best attention and quality of service you deserve on your next visit to the city of Cali. Cordially, Norma A. Gm's Assistant
5 out of 5
by Juan Carlos

#1 in Cali, Colombia!

Posted Apr 18, 2017 on Hotels
Amazing hotel, very good food and the best service in all the hotels in Colombia that I have stayed. 5 Stars for you guys and thanks for everything!
Comment from Hotel Management
Apr 20, 2017
Thank you very much for your excellent comments and we hope you will continue giving us the opportunity to offer you the best service. Cordially, Norma A. General Mgr's Assistant
3 out of 5
by Abel

Posted Apr 10, 2017 on Hotels
staff was very kind and helpful but halls and room is looking over used / old
Comment from Hotel Management
Apr 20, 2017
We are really grateful for the time you took to write your comments and do not doubt that we will share them with our staff. We hope you will come back soon to have the pleasure of offering you the best service. Cordially, Norma A. General Mgr's Assistant
5 out of 5
by A verified traveler

Top notch hotel

Posted Feb 27, 2017 on Hotels
The intercontinental is my favorite hotel in Cali. I have stayed at many. It is top notch. The rooms, king size bed and bathrooms are top notch. Service is great.
Comment from Hotel Management
Apr 20, 2017
We really appreciate your comments , thank you very much for them. We hope you will be back soon to have the pleasure of offering you the best service. Cordially, Norma A. Gral Mgr´s ASSISTANT
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in the middle of lots of activities

Posted Feb 20, 2017
Pros: Location
Cons: Pool and gym opened late daily, if would be nice if this amenities would be available to its guests earlier and airport shuttle available onweekend
Location: The river offers a nice view and enjoyable walk. The park of the cats is nice, nice churches close by. Zoo and mountain pass are close by.
Hotel was really nice and the staff was very polite and friendly. Hotel was clean and very welcoming.
Comment from Hotel Management
Apr 20, 2017 by Gerencia, Hotel Management
We are really grateful for all the detailed information you wrote in your comment. Undoubtedly it's the best sample of a satisfied guest and that is why we will share them with our staff. Hope you will be back soon. Norma A. Gral Mgr´s Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Winston Salem, NC - USA

The best hotel in Cali, Colombia

Posted Feb 8, 2017
Pros: Everything. there is nothing wrong with it.
Cons: N/A
Location: Any where I wanted to go and everything I wanted to do was within the reach of its location.
I always use Intercontinental. It is the best Hotel by far in Cali. The whole staff is the most concerned personnel to make sure you are treated right. They are very friendly and professionally trained to make you stay Wonderfully pleasant.