Ratings based on 173 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
Pros: The staff.
Cons: Could use newer telephones and alarm clocks.
Location: There is plenty of shopping to do next door.
Nice hotel in a nice location. A little out of the way if you want easy access to the center of the city though.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from menifee

Great hotel, great location

Posted Jan 20, 2017
Very nice place, will definitely stay here again next time
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Good price, centrally located in the south of Cali

Posted Jan 17, 2017
Hotel seems to be in the midst of a renovation. Lots of painting and cleaning going on. It needs a bit of work. The areas that were redone were very nice. The staff was very efficient. The waiters (no waitresses!) were efficient and friendly. Lobby furniture was getting a needed refresh as well. I was looking forward to the pool but the water was very cold. I'm a warm water person so it may be fine for most. Buffet breakfast had great variety. Delicious yogurt, eggs with tomato and green onions, delicious. All types of Colombian breads as well as waffles, meats and cheeses, empanadas, juices and fruit. Great cappuccino as well. Dinner was delicious and reasonably priced. Good selection. Hotel pictures are usually deceptive, taken when the hotel is brand new so add a few years to these. All in all, for the money, a good mid range choice.
4 out of 5
by A verified traveler

Fabulous service & food

Posted Jan 2, 2017
Pros: Facilities are great, hotel staff is great and the food is fabulous. But be SURE you double check your bill before you leave!
Cons: SOUND PROOF THE ROOMS! Or else cut down the loud loud loud loud NOISE of the entertainment. It was AWFUL up to 1, 2 AM or later.
Location: Location is great, in a residential neighborhood. Everything is clean and it is in a fairly quiet part of the southern section of Cali.
Everything is great BUT the hotel puts on and allows VERY VERY VERY VERY LOUD music which permeates all of the rooms, even up to the 9th floor and they will NOT do anything about it. They think Gringos are fussy and demanding because I personally believe a guest in a hotel should be able to SLEEP. The noise of their entertainment is horrendous!
5 out of 5
by Michael

Posted Dec 23, 2016 on Hotels
Very nice staff, everyone spoke excellent English - worlds better than my Spanish! Air conditioning couldn't keep up during the day, but was ok at night.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 13, 2016 on Hotels
4 out of 5
by A verified traveler

convinient hotel but showing wear..

Posted Oct 21, 2016 on Hotels
I stayed at this property when it was a Raddison Hotel. Now under the NH Hotel name, the property shows wear and tear... Still clean..
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Nice Location

Posted Oct 18, 2016
Good beds and room space, the hotel is near to the unicentro Mall with good transportation facilities and super markets, the food (breakfast, lunch and dinner) was really good, the pool is a bit cold if you on raining season.
5 out of 5
by A verified traveler

Clean, great taxi service.

Posted Sep 16, 2016 on Hotels
Great staff and food
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Posted Aug 28, 2016
Excellent facilities, only recommendation would be blackout drapes for room a must in Cali