2 outdoor pools, free cabanas, pool umbrellas

Reviews of InterContinental Mauritius Resort Balaclava Fort, an IHG Hotel

5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 90 out of 240 reviews" "
Rating 8 - Good. 78 out of 240 reviews" "
Rating 6 - Okay. 42 out of 240 reviews" "
Rating 4 - Poor. 20 out of 240 reviews" "
Rating 2 - Terrible. 10 out of 240 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Edward, Tucson

Stayed 2 nights in Feb 2024

10/10 Excellent

Reza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pearl in Balaclava
Absolutely wonderful would recommend it to everyone
Stayed 7 nights in Jun 2022
Response from Andrew on Jun 13, 2022
Dear Guest, Thank you so much for the lovely review. We look forward to welcoming you back soon. Best Regards, Andrew Senior Sales Manager

10/10 Excellent

Marc LB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mauritius Gem
Absolutely amazing will be back
Stayed 7 nights in Apr 2022
Response from Andrew on Apr 19, 2022
Dear Marc LB, Thank you for the lovely picture and glad to hear you enjoyed your stay with us. Sincerely, Andrew Cheng Senior Sales Manager

10/10 Excellent

Ashok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about the property. Very clean and well kept.
Stayed 6 nights in Mar 2022
Response from Andrew on Mar 29, 2022
Thank you Ashok for the lovely review. We look forward to welcoming you back soon. Sincerely, Andrew Cheng Senior Sales Manager

10/10 Excellent

Paresh

Stayed 4 nights in Dec 2021
Response from Andrew on Jan 7, 2022
Thank you Paresh for the rating Sincerely, Andrew Cheng Senior Sales Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Hotel staff was really helpful but they did not clean the room every day. The beach was really beautiful.
Stayed 7 nights in Oct 2021
Response from Andrew on Jan 4, 2022
Thank you for your feedback and glad to hear you enjoyed your stay. IHG being a responsible business operates sustainably by limiting use of energy, water, carbon and waste. However, rooms are cleaned every two days or upon request. Sincerely, Andrew Cheng Senior Sales Manager

8/10 Good

Tracy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Andrew on Dec 14, 2021
Thank you Tracy for the score. Sincerely, Andrew Cheng Senior Sales Manager

6/10 Okay

Daliah

Traveled with group
Liked: Staff & service, property conditions & facilities
Excellent service but not for swimming
The service and staff were excellent, friendly and helpful. The food was ok. But the hotel is a bit shabby with old used furniture. And Full of mice! The beach is full of rocks and not ideal for swimming
Stayed 9 nights in Nov 2021
Response from Andrew on Dec 7, 2021
Thank you for your valuable feedback. We will share your comments with our team. Sincerely, Andrew Senior Sales Manager

10/10 Excellent

Bhavesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly. Plenty of Indian food. Chips available if you want. Pls request itv They will make for you
Stayed 5 nights in Feb 2020
Response from Jiri on Mar 8, 2020
Thank you Bhavesh. Jiri Benes Director of Sales & Marketing

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very tired, obvious lack of investment in up keep. grubby bathrooms, grub stains on curtains and bed linen. Food not great. Needs a top down shake up.
Stayed 1 night in Feb 2020
Response from Jiri on Feb 6, 2020
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jiri Benes Director of Sales & Marketing

10/10 Excellent

John Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Jiri on Jan 9, 2020
Thank you for your score

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very nice.
Stayed 7 nights in Nov 2019
Response from Jiri on Nov 20, 2019
Dear Jens, thank you for your rating. Yours sincerely Jiri Benes Director of Sales & Marketing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short n sweet stay
Room and bed comfortable. Great choice of food for breakfast
Stayed 1 night in Oct 2019
Response from Jiri on Nov 20, 2019
Thank you for your stay with us and your review. Yours sincerely Jiri Benes Director of Sales & Marketing

8/10 Good

Stacy

Stayed 3 nights in Sep 2019

10/10 Excellent

Hs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good and self contained resort hotel. Hotel provide free of charge sea activities like snorkeling, coral watching, kayak etc. The swimming pool is a heated pool and it is so nice to be in the pool. Suana, Steam Bath and Jacuzzi are also nice. They have sandy beach but the sea is with a lot of stones. Every Tuesday they have IHG Members’ cocktails party at 6pm. Wednesday night has show. So overall is a nice stay.
Stayed 2 nights in Jul 2019
Response from Jiri on Aug 5, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jiri Benes Director of Sales & Marketing

10/10 Excellent

sumit

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing for kids/ families
Amazing resort, with some evening event almost everyday, and plentry of free sports and water activities for kids. Although there was some bitter experience, as our room’s lock was faulty, and we had to wait for nearly two hours, and call them repeatedly to mend it. The beach is nice, and connected with adjacent Westin hotel’s beach. Makes a wonderful morning stroll.
Stayed 5 nights in May 2019
Response from Jiri on Jun 12, 2019
Thank you Sumit for your feedback and happy to hear you had a great family stay. My apology for door lock issue, will fix it. Jiri Benes Director of Sales & Marketing

8/10 Good

Abdelkoddousse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent trip
Our stay was very good, the service was excellent, people were always keen to help us The food was fantastic, and it was the perfect condition of couple with kid!
Stayed 2 nights in Apr 2019
Response from Jiri on May 22, 2019
Thank you

8/10 Good

Valdeci, London

Traveled with family
Liked: Cleanliness, staff & service, amenities
I loved how the staff treated me and my daughter But the only thing that bothered me was that the room was dirty
Stayed 9 nights in Apr 2019
Response from Jiri on May 3, 2019
Dear Valdeci, thank you for your stay with us and also for constructive feedback. Will share the same with our Executive Housekeeper. Jiri Benes Director of Sales & Marketing

10/10 Excellent

Yat Leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Mauritius
Many free water sports activities offered. And overall the staff are friendly and nice. The location is not very easy to find that we would suggest to drive there in day time. The hotel is not new at all but deemed comfortable and clean.
Stayed 2 nights in Apr 2019
Response from Jiri on Apr 25, 2019
Dear Yat Leong, thank you very much for your review and happy to hear you enjoyed your stay with us. Jiri Benes Director of Sales & Marketing

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019
Response from Jiri on Apr 30, 2019
Thank you Jiri Benes Director of Sales & Marketing

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5star stay
Top hotel with genuine helpful staff. They allowed us to check in early and the rooms were class. The free waterside is a great bonus.
Stayed 2 nights in Apr 2019
Response from Jiri on Apr 11, 2019
Dear Niall, thanks a lot for your nice feedback. Happy to hear you did enjoy stay with us. Yours sincerely JIri Benes Director of Sales & Marketing

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Jiri on May 3, 2019
Thank you for your rating Jiri Benes Director of Sales & Marketing

8/10 Good

abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Jiri on Mar 18, 2019
Thank you

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Jiri on Mar 12, 2019
Thank you Gerald. Jiri Benes Director of Sales & Marketing

8/10 Good

Abdullah, Ilford,Essex

Liked: Cleanliness, staff & service
Very nice location and facilities. However Very expensive to eat in hotel and very small portions served. Room needs updating and too dark. Plus point shower is excellent.
Stayed 5 nights in Jan 2019
Response from Jiri on Feb 7, 2019
Thank you for your review. Very happy to hear you enjoyed our location and facilities. Please be informed that our F&B prices are in line with all other resorts in Mauritius and reflect local pricing. Yours sincerely Jiri Benes Director of Sales & Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2018
Response from Jiri on Dec 9, 2018
Thank you

8/10 Good

Devash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Jiri on Sep 3, 2018
Thank you for your rating and stay with us.

10/10 Excellent

sana, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restaurants are nice and staff are wonderful and see view are good
Stayed 4 nights in Jul 2018
Response from Jiri on Aug 18, 2018
Dear Sana, thank you very much for your feedback. Looking forward to welcome you back soon Jiri Benes Director of Sales & Marketing

8/10 Good

Jessica

Liked: Room comfort
Great holiday!
Overall, we enjoyed our stay, but there were a few things we really thought could be improved, mainly the F&B and service levels. Whilst some staff were amazing - Ajay, Sam, Michael, and the resort manager Manish, and a few others, ,we thought the F&B area was lacking in terms of a 5-star branded hotel. We reflected our thoughts to Manish and he was very helpful and promised to look into these areas. The beach however, is amazing, especially the sunset!
Stayed 8 nights in Dec 2017
Response from Ruth C on Jan 9, 2018
Dear Jessica, We would like to thank you for the kind feedback provided about your recent experience at InterContinental Mauritius. We are delighted to read you had an enjoyable stay with us, and that our facilities lived up to your expectations. Looking forward to welcoming you back in the near future, receive our Warm Regards, Jiri Benes Director of Sales & Marketing

8/10 Good

Elmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly, had a bit of a problem as they received the booking as room only. Had to resend them the booking confirmation from Hotels.com to verify this included breakfast. This made for a very awkward situation at our first breakfast. Our room was neat clean and spacious. Food was good, setting beautiful. Evening entertainment can be worked on. Overall a good experience and enjoyed our stay
Stayed 4 nights in Nov 2017
Dear guest, We would like to thank you for the review about our resort. We are pleased to read you had an enjoyable experience and that our facilities, dining options & guest service lived up to your expectations. We look forward to welcoming you back again in the near future. Warm Regards, Jiri Benes Director of Sales & Marketing

10/10 Excellent

digs, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, awesome facilities and great staff.
Stayed 6 nights in Nov 2017
Response from Resort Management on Nov 23, 2017
Dear guest, Thank you for your positive feedback about our resort. We are pleased to learn you enjoyed your stay with us, and that our facilities, dining options & guest service lived up to your expectations. We look forward to welcoming you back again in the near future. Sincerely, Jiri Benes Director of Sales & Marketing

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Terrific facilities. Felt the food was very expensive for the standard provided.
Stayed 3 nights in Nov 2017
Response from rchaves on Nov 11, 2017
Dear guest, Thank you for your feedback about your recent experience at InterContinental Mauritius. We are glad to hear you enjoyed our facilities.We look forward to welcoming you back again. Sincerely, Jiri Benes Director of Sales & Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017
Dear guest, Thank you for the 5star rating given to our resort. We are pleased to learn you enjoyed your stay. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jiri Benes Director of Sales & Marketing

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
smiling
It was a great trip which we really enjoyed - staff were helpful and responsive and we loved the pools and the activities which we could have done a lot mroe of - the food prices in the restaurants and the prices for activities not in the "package" were incredibly expensive - sometimes 2 or 3 times what you would pay outside the resort which meant we often left the resort for these
Stayed 4 nights in Aug 2017
Dear Michael, We would like to thank you for taking the time to write a review about your recent stay at InterContinental Mauritius Resort. We are pleased to read you had an enjoyable stay and that our customer service & resort facilities lived up to your expectations. We look forward to welcoming you back again in the near future. Sincerely, Jiri Benes Director of Sales & Marketing

10/10 Excellent

Nomakwayi, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came to Balaclava as a family. The look of the hotel is breath taking; every room has the ocean view. We loved the fact that the hotel was secluded and not in busy areas. The hotel staff are very respectful, kind and always acknowledge hotel guests. The atmosphere and ambience of the hotel is outstanding. There are so many water activities to do in the hotel, you don't have to search or even pay for things to do. On our first night we were entertained to the Mauritian Night dinner on the beach. We could not have come on a perfect night
Stayed 5 nights in Aug 2017
Response from Ruth Chaves on Sep 9, 2017
Dear guest, Thank you for your feedback about your recent stay at our resort. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jiri Benes Director of Sales & Marketing

2/10 Terrible

Verified traveler

Disliked: Staff & service
Beware! Money Stolen from Safe in Room
So where do I start. I had money stolen from my Safe in my room. Yes safe which had my own pin code. I was in the presidentual suite. I have come to the conclusion it must of been opened by a master key. I reported to hotel and also made a Police report. Unbelievable and very disapppinting. Hotel is miles away from civilisation. There are hotel taxis which are very expensive and the hotel staff take a cut. Look online and book external taxi. Not much of a beach. Very dangerous due to rocks. In a nutshell I would not go back.
Stayed 5 nights in Jul 2017
Response from Jiri Benes on Sep 11, 2017
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. As you mentioned your case is has been reported to local police and case is still open. We provide them with lock reading with no access except your pin. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jiri Benes Director of Sales & Marketing

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed atmosphere
Everything was quite excellent about our stay. The Indian restaurant "Veda" inside the resort was also quite good - although there's room for improvement there.
Stayed 3 nights in Jul 2017
Dear guest, Thank you for providing us with your feedback about your recent stay at our resort. We are delighted to hear you enjoyed your stay & our Indian cuisine at Veda Restaurant. We look forward to welcoming tou back in the near future. Warm Regards, Jiri Benes Director of Sales & Marketing

10/10 Excellent

Tara, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, beautiful views of the beach
We stayed here for 4 nights with me and my husband and two children (aged 7 and 4) and my parents in law. We had a fantastic family room that had a main room with the bed looking out onto the balcony with a stunning view right onto the beach and the pool. This room also had a sofa and chair, TV, desk and wardrobe, off the main room was the second bedroom with twins beds for the children, it was great they were in a separate room so when they were asleep we could close the door and have a drink / or watch TV and not disturb them. They bathroom had a massive bath and separate shower and the whole room was also a good size. My parents-in-law were right next door, so easy for the children to go between rooms. The hotel staff were all very friendly and helpful, although the responses times to get drinks / food at the bar was a little slow sometimes. The staff at the kids clubs were exceptional, they were all so lovely and great with my children, Nadia, Clarin and Jessica will not be forgotten by our children for a long time, lots of arts and craft, feeding the fish, etc. They seem to really care for our children (it helps that there were very few children at the time so they were often the only ones there). As a result we had a very relaxing time and enjoyed the two pools (thankfully heated as it was winter and although the sea temp was still lovely it was nice to swim in a warm pool), the spa, the well equipped gym, the watersports and the beach.
Stayed 4 nights in Jun 2017
Response from Ruth Chaves on Jul 10, 2017
Dear Tara, Thank you for taking the time to write a review about your recent stay at our resort. We're glad to hear you & your family enjoyed our facilities, and that our Family rooms, Kids Club & infinity pools were up to your expectations. We look forward to welcoming you back again in the near future. Best Regards,

6/10 Okay

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous but...
Gorgeous, huge and friendly but at these prices the food needs to be a lot better. I went next door to another hotel for dinner on my last night which was the caliber expected.

10/10 Excellent

Cassie, Johannesburg, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrated my 60th birthday in Mauritius
This hotel is beautiful and the resort has a lot of amenities to offer. The expanse beach is on the property and was not overcrowded. The property is large and spread our so I was able to get a lot of exercise.
Response from Jiri Benes on Apr 13, 2017
Dear Cassie, thanks a lot for choosing our hotel for your 60th birthday celebration in Mauritius. We are happy to hear that you enjoyed your stay with us. Yours sincerely Jiri Benes Director of Sales & Marketing

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on Feb 22, 2017
Thank you for your star rating and staying with us. Jiri Benes Director of Sales & Marketing

6/10 Okay

NAUSHAD

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the resort. However TV was not working properly..staff are freindly ...Breakfast was included in the booking with hotel.com but it was not reflected in hotel reservations system and I had to sent a mail with evidence to get it done..Bathroom was leaking little but got it repaired.. beautiful views from the room.
Response from General Manager on Jan 26, 2017
Dear Naushad, thank you for your review and constructive comments. We are currently in process of purchasing new TVs as well as TV system to increase guest comfort. I am sorry to hear about the issue with your voucher, we are actually in contact with your agent to verify where mistake happened. Yours sincerely Jiri Benes Director of Sales & Marketing

4/10 Poor

Disappointed , Spain

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely NOT a 5-Star hotel.
By any international standard this hotel falls far short in comparison with other 5-Star rated establishments in the same location. The staff could not be faulted for their welcoming attitude and genuine desire to provide the best service possible but management in general and the actual quality of the buildings left a lot to be desired. We experienced a number of minor but irritating housekeeping failures but the greatest source of dissatisfaction was the condition of the room itself in 2 respects. Mauritius is generally subject to wind. Nothing excessive, but it is regular. Consequently, any room which has a balcony and a main entrance should pay particular attention to draughtproofing both doors. In practice, the gaps between doors and frames were significant. This inevitably resulted in constant wind howl from both doors even when shut. Absolutely unacceptable in any hotel let alone a supposed 5-star hotel. The other major problem was hot water, or rather the lack of it at peak times. The hotel comprises a long string of buildings so the provision of hot water at the extremities (where we were located) would always present a problem but it is one that should have been overcome by now. Despite complaints, apparently nothing could be done about it.
Response from Jiri Benes on Dec 4, 2016
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jiri B

4/10 Poor

l

Disliked: Staff & service, property conditions & facilities, room comfort
Expensive, poor service I'd never stay there again
First room had a mattress that should have been discarded years ago terrible for my back. After discussion and some push back I was given a second room. Unfortunately the air conditioning kept breaking down and so a second night without sleep. Was promised a new room by the night manager but when I returned from a full day excursion nothing had happened and was told the hotel was full. I refused to accept that I was going to have a third night without sleep so after a number of calls between the staff another room was provided. This one had a decent bed and a functioning air conditioner. The grounds are lovely but the beach is small and water shoes are required due to the rocks. Some staff would require how things were going but never really listened to ones reply. The one positive was the spa thankfully as I need to de-stress from the way my holiday began.
Response from Jiri Benes, Director of Marketing & Sales on Nov 23, 2016
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jiri B Director of Sales & Marketing

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Picturesque but very expensive with poor service
This hotel is extremely expensive when not in all inclusive. Drinks in particular are extortionate and there are no shops nearby. Good points: snorkelling was very good with lots of sealife close to hotel; picturesque setting, and rooms very comfortable. (Other) bad points: poor service from some staff members - check-in took over 45mins (apparently they forgot about us); we had a very early flight - the hotel forgot our wake up call and booked the taxi as pm rather than am (also taxi via hotel is c2x the normal price) and, we couldn't see the ocean from the "ocean view" of our room. Overall the stay was decent but it felt like the hotel was intent on squeezing as much money as possible out of us. I wouldn't recommend this hotel to friends.
Response from General Manager on Nov 23, 2016
Dear guest, thank you for your review. I am sadden to hear that you didnt enjoy your stay with us. Please note that our prices are in line with other 5 star hotels in Mauritius and reflect same. Unfortunately without further details I cant response on your comment about check-in and wake up call. I will be happy to investigate if you will contact us directly with your reservation details. Yours sincerely Jiri B Director of Sales & Marketing

8/10 Good

Margret

Liked: Cleanliness, room comfort
Good for arelaxing and anonymous stay.
The Interconti was good value for money, although service and quality of food a bit hit and miss. Lovely wide spread beach area, great airy lobby. The room was a bit tired, bed was large and comfy and the fridge worked well. Unfortunately trays were left on the stairs outside our room for up to 24 hours. But overall we had a comfortable and relaxing stay.
Response from General Manager on Nov 21, 2016
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jiri B Director of Sales & Marketing

4/10 Poor

Nanda, India

Disliked: Staff & service
Hotel managed with student trainees no supervision
Although the hotel location is good and rooms are of good size, the housekeeping was not up to the mark. Face and hand towels and shower caps would be taken away and never replaced until you call and follow up with hotel. The staff were trainees or juniors whose work were not supervised. Never saw a Supervisory staff check on the rooms that were cleaned by one junior. Experience at Veda restaurant was equally bad. Staff did not know what had to be served when. Our cocktail drinks came in after we had our main course on the table !! It was nothing better at the Sugarcane Bar; had to wait over 45 minutes to be served with our order. Clear that hotel was being run with too many trainee staff. Upon complaining, regular staff took cover under this and said staff were all trainees and they had to do all the work !!
Response from Jiri Benes, Director of Marketing & Sales on Nov 18, 2016
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jiri B Director of Marketing & Sales

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 18, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jiri Benes Director of Marketing & Sales