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Reviews of Sure Hotel by Best Western Caen Mémorial

3 out of 5
Sure Hotel by Best Western Caen Mémorial
9 Rue Karl Probst, Caen, Calvados

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 430 reviews" "
Rating 8 - Good. 172 out of 430 reviews" "
Rating 6 - Okay. 102 out of 430 reviews" "
Rating 4 - Poor. 34 out of 430 reviews" "
Rating 2 - Terrible. 14 out of 430 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Renee A

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable. Shower was the best good water pressure with raimfall and hand held
Stayed 1 night in Apr 2024

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Visit
Nice hotel. Friendly, efficient staff. I would have preferred some drinks facilities in the bedrooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Keijo, Espoo

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, easy access.
Stayed 1 night in Sep 2023

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great desk bit chatty outside window on warm night ( a negative) but overall really good non fussy yet somehow full of character and a good rate
Stayed 3 nights in Aug 2023

6/10 Okay

Nebojsa

Stayed 1 night in Aug 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
does not provide coffee for free
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop off after getting off the ferry. Didn’t use any other facilities than the room.
Stayed 1 night in Dec 2019

8/10 Good

Pete

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

RODOLPHE

Disliked: Property conditions & facilities, room comfort
Just ok
Well. Very small room ..far too old fashion .. Clean but just limit. Weird to cross the restaurant while people are having dinner to get to your room ... but if you crossed too quickly you are going outside or to the swimming pool... no indication.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I felt like $100 was too much for this property. Like a motel, only worth about $45. There were absolutely no amenities whatsoever, and no decor. The room was very plain and dated. The pool was not warm even though indoors. On the other hand, the staff was very kind and courteous.
Stayed 1 night in Aug 2019

6/10 Okay

john

Liked: Cleanliness, staff & service, room comfort
OK hotel
nice area - varied restaurants
Stayed 1 night in Aug 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hosts. super friendly and helpful
Stayed 1 night in Jun 2019

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

10/10 Excellent

Awalter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2018

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
D Day landing site visit
Our stop at the hotel was amazing, we do not speak any France and staff were all very helpful rooms were spotless, I stop in hotels most weeks for work and the food at this hotel was some of the best I have had, I will defiantly us this hotel again when in Brittany
Stayed 3 nights in Jun 2018

4/10 Poor

clifford

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
not happy.
I booked a disabled room on the ground floor due to my wife being in a wheelchair. The receptionist said she would show us our room and took us to a small flight of stairs. I thought my wife was going to start crying as she was unable to climb the stairs. We explained this to the receptionist who then phoned her boss who did arrive and found us a disabled room on the ground floor,, which was what we had asked for in the first place.
Stayed 5 nights in Jun 2018

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
We picked Otelinn not knowing the area. We were surprised when we arrived and it is away from the city, but we were proven worry was not necessary. The staff was outstanding, the restaurant was exceptional, the Caen D-Day Museum is a short walk and there is a beautiful Park a short walk. We hired a guide/driver for the D-Day Beaches and this was a good starting point.
Stayed 4 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality for the price. Location not near local restaurants. Food and service in the hotel very good.
Stayed 2 nights in May 2018

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Good value
Stayed 3 nights in Oct 2017

6/10 Okay

Mike, Florida

Liked: Staff & service
Disliked: Property conditions & facilities
Good for my stay. Big bed rare in Europe.
OK for my trip, needs a upgrade in furniture, parking was limited.
Stayed 4 nights in Aug 2017

4/10 Poor

gordon, larchmont ny

Liked: Cleanliness, staff & service
Disliked: Room comfort
Closest hotel I could find near the airport in Car
The hotel was fair. Bed was low to the ground. Pool was nice but had to walk through restaurant to get there
Stayed 1 night in Aug 2017

8/10 Good

Karen, Hamburg, NY

Liked: Staff & service, property conditions & facilities
Very close to War Memorial museum
Very friendly and helpful staff. Restaurant had great food. Good breakfast too. Room was not the greatest, but it's so close to the Caen War Memorial museum- you could walk there. Parking was safe and available. Not much else around the area though.
Stayed 1 night in Jul 2017

8/10 Good

Nell, Denver, CO

Liked: Cleanliness, property conditions & facilities, room comfort
Decent Hotel in Caen
For the price this hotel was quite comfortable. The beds were very comfortable, the room was small, but that's to be expected in France. You're in a more industrial area, but close to the highway, with dining options within a short drive.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average Hotel
It's an average French 4-star. It has a great location within a short walk to the D-Day museum. Breakfast is over priced and not good. There are much better restaurants on Rue du Vauguex in town.

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Out of the way but Clean and very basic
Personnel were very friendly helpful and warm but the accommodation was dark and outdated. Dint dine because the menu was limited and unappealing.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine, just rooms very small.

10/10 Excellent

bruce, TorquayAustralia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenient to War Museum
Pool was great on a 30 degree day.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Very close to the D-Day museum in Caen
We are American, so we probably expect a little more out of our hotels. This hotel was a typical European hotel with small bedroom area and small bath. We didn't have A/C and we were in a room on the ground floor, so leaving the window open at night was a little dicey. Overall, this was a typical European hotel.

10/10 Excellent

Patrick, Alloa.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet rest.
Nice quiet one night stay, lovely hotel.

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aidan, Dublin

Liked: Cleanliness, staff & service
Good Base
Spent 2 nights in this hotel and had no issues. The decor is a little dated but the room was clean and comfortable. The shower had an odd configuration so you had to be careful not to we the floor. Overall it was a good place to lay your head for a few nights.

8/10 Good

Keith, London

Liked: Cleanliness, staff & service, property conditions & facilities
Would recomend this hotel
Staff were excellent, pool fantastic, good access to bar, breakfast tasty and plenty

8/10 Good

Will, Plano, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room for the value
Absolutely adequate. It gave us what we wanted.

10/10 Excellent

David, Leek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Convenient Place To Stay
A quite and pleasant place to stay, with friendly staff. Close to the Normandy beaches and Caen with good road connections to further afield.I will definitely return to this hotel again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff all very helpful.
Booked for two rooms with a childs bed in each room. The staff could not have been more welcvoming and helpfull. I would definitely return and recommend to all.

8/10 Good

Tvern, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the D Day museum
Basic hotel with nice selection for breakfast at reasonable price. The pool was in good shape and staff were very friendly and helpful.

6/10 Okay

Brian, Dublin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Helpful staff but way under staffed
I was sick one of the days and my partner asked for a basic tea and bread for me they were very helpful. There was not enough staff given the size of the hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a good location nearby the Caen Memorial Museum.

8/10 Good

Malcolm, Newcastle upon Tyne

Liked: Cleanliness, staff & service, property conditions & facilities
We were happy with the cleanliness of the room and helpfulness of the staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to Juno Museum
Easy access to WWII beaches but not so easy to get to down town.

8/10 Good

Bruce, Diddillibah Aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in a business and industrial area clean and utilitarian bath room could be improved

6/10 Okay

Ole, London

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice hotel, but far off!
As stated in headline.

6/10 Okay

Tina, Germany

Liked: Staff & service
Good
Staff was great room outdated but generally was clean. Food was great

8/10 Good

Sean, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Great for trips to anyone of the war beaches , food near by , i would stay there again

10/10 Excellent

Danny, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access in and out of town
We had a good stay, we found it just up from the centre of town. This gave us easy access to the areas we wanted to visit. The staff were friendly and accommodating. The only thing was that there is not much to find close to the hotel by foot so we were always out in our car.