Ratings based on 259 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

CAEN "luxury"

Posted Nov 29, 2016
Pros: Great location, clean- super breakfast buffet-quiet
Cons: Maybe an obvious direction to the hotel parking when you first arrive.
Location: Center of town, close to all there is to see. The Castle, the restaurant district, the men's and Woman's monasteries and easy drive to the beaches.
Nice clean mercure property. Sundays in town are very very quiet! If you walk across the marina and head left , you will get to a super modern shopping center. The market right outside the hotel on Saturdays is wonderful.
4 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Nice hotel, was there for work didn't see much around
5 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
Great value, location and service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Greats location. Close to all type of facilities.

Posted Oct 17, 2016
Ideal hotel. Great rooms, very friendly staff. Will be on the lookout for Mercure Hotels in other locations in France.
4 out of 5
by A verified traveler

Easy drive to the Normandy Beaches

Posted Oct 9, 2016 on Hotels
Good restaurants nearby - central to everything you need to see in Caen
4 out of 5
by A verified traveler

Convenient hotel in lovely city

Posted Sep 30, 2016 on Hotels
Situated perfectly, next to centre but adjacent to harbour area
5 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
xlnt
4 out of 5
Recommended
for Couples
by A verified traveler from minnesota

Convenient hotel in desireable area.

Posted Sep 18, 2016 on Orbitz
Pros: Location and staff.
Cons: Rooms need some upgrading.
Location: Excellent location for touring Normandy.
Hotel staff are fabulous. The rooms could use some upgrade. Showers are difficult to use and carpets are pulling away from wall.
3 out of 5
by A verified traveler from California, USA

Ok, but not the best hotel

Posted Sep 1, 2016
Pros: Location
Cons: Quality of furnishings
Location: Many historical spots nearby, including Omaha Beach and related WWII sites.
We selected the Premium level of service, and can't imagine what the non-premium was. The bed was too soft, it was difficult to get out of the bed. The pillows were square and very hard, so very uncomfortable. The carpet was dirty. The shower has a 1/2 shower, resulting in water all over the bathroom after each shower. There was a distinct odor throughout the hotel that permeated our clothes after leaving the hotel. One front desk person spoke English. (She was originally from the US.) The others tried, but couldn't really cover it. So when we had issues and the woman wasn't there, they went unaddressed. This included the fact that the TV remote didn't work for the TV. Location was okay for visiting Normandy. However, there is heavy rush hour traffic on the main road leading out from the hotel, so be prepared for extra time. There were many decent restaurants around the hotel. We didn't try room service, but saw some being delivered and made the choice to go out to a hotel.
3 out of 5
by Alan from London

Posted Aug 31, 2016 on Hotels
We stayed one night as part of a road trip in France. The Hotel is very well located in the centre of town, and has a (paid)secure car park, which was handy. The rooms and hotel in general feels a bit dated and tired, but very comfortable nonetheless, and good value for money all in all.