Ratings based on 182 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from New York NY
Nice hotelPosted Nov 27, 2015
The lobby is renovated the other floors are not. The staff is friendly and helpful. One of the mornings the crousantas were not fresh bur reheated from previous day!
for Everyoneby A verified traveler from South West England
Great hotel for the Caen market but needs updatingPosted Nov 12, 2015
Pros: The staff, who were exceptional and the location.
Cons: Some new carpets and new wallpaper in the corridors would make a massive difference to the current state of said corridors.
Location: There is just so much to do around Caen. We went to some of the D-Day beaches, war cemeteries and even a gentle stroll around Caen. Brilliant.
From the moment we arrived, we knew this was going to be a great hotel to stay in, reception handled our check in and check out extremely efficiently. And the bonus of a great hairdresser on site. Can definitely recommend the coiffure experience. The ONLY thing that let the Mercure down was the state of the carpets and wallpaper in the corridors. It looked in places like someone had not cleaned the carpets in 50 years with the dust and stains. The wallpaper was dated and stained too. Rant over, we loved this hotel. The staff could not have been more pleasant and no request was too much trouble despite the language barrier. Our room was comfortable and had all the amenities you would expect for a Mercure hotel. The BEST bonus was them telling us about Caen Sunday market. This is a must: it has something for everyone and is crammed with stalls selling quality goods and fresh produce. We walked around for 2 hours and came home with several bags of items and the fresh bread was simply to die for. It did not even make it to the ferry as it smelt and tasted so good! Although requiring some freshening up, this hotel would be an excellent place to stay in ever you are visiting Caen, the D-Day beaches or any of the many war cemeteries close by. Put this hotel on your places to stay list.
for Everyoneby A verified traveler from Birmingham UK
nice hotel in CaenPosted Oct 27, 2015
Pros: Easy to find, comfortable, quiet
Location: nice location in Caen, just by the river. Plenty of bars and restaurants within walking distance.
We stayed overnight here on the way to a visit in Normandy. We drove to the hotel straight to the boat and it was quite easy to find from Ouistreham. In a quiet spot, but there are restaurants and bars right opposite, just on the other side of the pedestrian bridge. Our room was very quiet, very clean and great for a short stay. We didn't have the (extra cost) breakfast as we wanted to make an early start. Staff were very friendly and helpful. Just to be hyper-critical, the carpets in the hotel corridors were in need of replacing and there were chunks of wood out of the skirting boards in places. Suspect this was the hotel domestic staff spilling their cleaning materials and banging their trolleys against the skirtings. No reflection on the quality of the hotel though, it just looked a little tatty. Oh, and I left a pair of earrings on the dressing table and the lady I spoke to on phone an hour or so later, very kindly agreed to pop them in the post for me. Which I thought was really nice .... so, yes, very nice stay. We couldn't find the hotel parking, so just parked on the street in the road adjacent to the hotel. parking is extra to the room rates.
for Everyoneby A verified traveler from Cwmbran. south wales
Lovely hotel swimming pool lovelyPosted Aug 28, 2015
Really pleasant stay hotel staff friendly and very helpful. Didn't eat at the hotel as you need to book a table 48 hours in advance ,
for Getaway With Friendsby Isabella from Bari
Bello ma colazione molto cara!Posted Aug 11, 2015 on Hotels
L'albergo è in una posizione molto bella, affacciato sul porticciolo di Caen. Ci siamo stati bene ma abbiamo trovato assurdo il fatto che in bagno ci sia soltanto una saponetta e un distributore di bagno schiuma. Almeno una cuffia per doccia potrebbero fornirla. La colazione è buona ma molto cara e purtroppo a quell 'ora non è possibile urlate nessun bar aperto a Caen.
for Everyoneby A verified traveler from Manchester
Central locationPosted Aug 6, 2015
Pros: The friendly staff and the good decor
Location: The main historic buildings are within easy walking distance
The hotel is located in the centre of the town and is surrounded by restaurants. The hotel has underground parking and the breakfast was excellent. The room was great with comfortable beds and the staff were all extremely friendly.
for Couplesby A verified traveler
Posted Jul 18, 2015 on Hotels
for Couplesby A verified traveler
City centre delight...Posted Jul 17, 2015 on Hotels
Nice hotel. Very helpful staff. Pleasant city. Would definitely come back.
for Couplesby Juan Pedro
regulierPosted Jul 13, 2015 on Hotels
for Everyoneby A verified traveler
Nice hotel let down by staffPosted Jul 13, 2015
The hotel was clean and modern. The room was a good size and in a great location. Unfortunately the reception staff were unfriendly and unhelpful.