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Reviews of Mercure Honfleur

4 out of 5
Mercure Honfleur
4 Rue Des Vases, Honfleur, Calvados

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 353 reviews" "
Rating 8 - Good. 149 out of 353 reviews" "
Rating 6 - Okay. 48 out of 353 reviews" "
Rating 4 - Poor. 5 out of 353 reviews" "
Rating 2 - Terrible. 2 out of 353 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Wonderful. Right near downtown. The closer you get to downtown the louder the church bells are in the morning and during the day. The bed and the sheets were extremely comfortable. Pillows were comfortable. Nice and quiet. The bathroom was clean. The shower worked well and had a heat lock on the hot water. You have to press the button to get it hotter which is great. If you have little ones they will not scold themselves. The two ladies we encountered at the front desk were more than helpful. I would highly recommend this hotel. Parking was extra, it is behind the hotel and I think it was around $10 or €10 and a few dollars/euros for a city tax no big deal I think it was an added 13-14 €. They provide a little refrigerator with a wonderful cold bottle of water, which they will refill with sparkling or flat. I thought that was a really nice touch. The parking is tight, but everybody seemed really considerate of each other’s vehicles. ( if you’re looking for the Ritz Carlton or fancy fancy go to Deauville and pay €500 a night .) Honfleur is a beautiful commune. So glad we visited and stayed the night. The only disappointment was having to leave.
Stayed 1 night in Oct 2023

6/10 Okay

ILANA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Dated hotel
Looks dated. Very disappointing for a 4 star hotel. Not so close to the center
Stayed 1 night in Sep 2023

4/10 Poor

chris

Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking facility at rear was very convenient. Plenty of staff available and very friendly. Breakfast nice and good selection. Lot of staff to help. Lift very convenient. Short walk to our room
Stayed 5 nights in Aug 2023

8/10 Good

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very well located in beautiful Honfleur. The staff were so helpful and friendly. Ideal base for touring Normandy
Stayed 3 nights in Jul 2023

8/10 Good

JUDITH

Stayed 1 night in Jul 2023

10/10 Excellent

Mary Ann S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Jay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and location
Stayed 2 nights in Feb 2023

10/10 Excellent

Rhona

Stayed 2 nights in Feb 2023

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VISIT HONFLEUR
My stay was very nice, and staff was friendly. Room was spacious enough and very affordable rate for this kind of room.
Stayed 2 nights in Nov 2022

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the price, shower was a bit weak
Stayed 1 night in Nov 2022

10/10 Excellent

Dennis

Stayed 1 night in Oct 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely Hotel Clean Staff extremely helpful Enjoyed our stay Will stay again
Stayed 1 night in Oct 2022

10/10 Excellent

adare

Stayed 1 night in Oct 2022

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness
Small room but adequate, clean. Not bad juSt ok. Parking easy.
Stayed 1 night in Sep 2022

10/10 Excellent

Sharon

Stayed 1 night in Aug 2022

4/10 Poor

Mike

Traveled with family
Disliked: Staff & service
There is no reception. You walk in and there is no desk, there is a lady working on a laptop at a low table with four chairs, but she ignores us. She is wearing a Mercure top so we wait until she eventually looks up at us. Not a good start. She slso demands payment up-front, so they don't trust their guests! The room was alright, it has parking and it's close to the town centre.
Stayed 1 night in Jul 2022
Response from Serge Andolfatto/ General Manager on Jul 29, 2022
Dear Mike, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Honfleur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our reception teams are on the move, in order to be closer to you. A priori we did not succeed when you came. Regarding the pre-payment, we do a pre-authorization only, but again, maybe we explained it wrong. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Richard, Wilmington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quaint hotel in a beautiful town. Parking was great. But, the whole town was a 2 minute walk away. What a nice treat. Clean rooms, GREAT staff. So helpful.
Stayed 1 night in Jul 2022

10/10 Excellent

Richard, Wilmington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. Staff was friendly. Great breakfast
Stayed 1 night in Jul 2022

10/10 Excellent

xuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the port. Parking facility
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, excellent service
Stayed 1 night in Mar 2022

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good visit
Everything went smoothly apart from elevator being out of order. Staff very helpful. Location good and pleased to have secure parking. In all would stay again.
Stayed 1 night in Oct 2021

8/10 Good

Kalai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location with parking onsite! Small town so the walking distance is great to everything. Room was clean and bathroom spacious!
Stayed 1 night in Sep 2021

6/10 Okay

Amanda

Liked: Cleanliness
Disliked: Room comfort
Ok stay, close to Honfleur centre.
Ok stay, but hotel was very walkable to city centre. However, the quality of the amenities was slightly lacking for a Mercure branded hotel. It felt more like an Ibis set-up.
Stayed 1 night in Aug 2021

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated for walking into town to all the restaurants and bars,parking at the hotel was easy and convenient.
Stayed 2 nights in Aug 2021

10/10 Excellent

louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and clean rooms- the breakfast was very nice with many options.
Stayed 1 night in Aug 2021

6/10 Okay

Tanya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Generally a pleasant hotel with a good location at walking distance from the centre of Honfleur. We were however a bit disappointed to be given a room overlooking the car park rather than the seafront especially considering the low occupancy at the hotel.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice stay near the port. Nothing luxurious but clean room and good location with secure parking. WiFi was quite fast as well.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

6/10 Okay

tony

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Good location, Good bed, lines
Stayed 2 nights in Mar 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Lityle gem
Excellent location..clean hotel...handy car park..
Stayed 1 night in Dec 2019

10/10 Excellent

AYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Joanne, Guildford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly helpful staff. Felt at home. Breakfast good. Bar staff particularly on Monday night were lovely! Hotel in good location close to Vieux Bassin. Private car park useful.
Stayed 2 nights in Oct 2018

10/10 Excellent

NancyCheesman, Kingston, Ontario canada Kingston Ontario canad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Gary, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, on site parking (10 Euros/day). Breakfast is pricey but good
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet hotel
Helpful staff, spacious room, clean. Really appreciated safe parking and noon checkout.
Stayed 1 night in Aug 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, comfortable, competent.
Excellent throughout.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel by the seaport with restaurants
Comfortable hotel in close proximity of restaurants, shops, and walking to/from seaport to entertain and markets!
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Day/Night Trip
Great hotel for a one night stay in Honfleur.
Stayed 1 night in Jul 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
great location, small room, good parking and very helpful about recharging the hybrid car
Stayed 2 nights in May 2018

6/10 Okay

Sharyn, Perth, Australia

Liked: Cleanliness, staff & service, room comfort
Nice view of the bridge
Had a lovely stay the staff were friendly and helpful.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, walk to town
perfect location, convenient parking! would stay here again!
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located hotel with friendly staff and clean environment