Ratings based on 362 Verified Reviews

3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Great hotel with excellent location. Safe clean and large modern rooms. We toured Normandy, and used Caen as a base. Close to trams, highway.
Comment from Hotel Management
Jun 9, 2017 by Novotelcaen14, Hotel Management
Dear Guest , Thank you for your comment ! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from warrington uk

Need a hotel close to ferry port in caen

Posted May 21, 2017
Pros: Close to ferry port in Caen france
Cons: Nothing
Location: Just stay the one night can't comment
Very helpful staff clean hotel very good stay close to ferry port nice surroundings
Comment from Hotel Management
Jun 17, 2017 by Novotelcaen14, Hotel Management
Dear Ron, Thank you for leaving comment for our hotel Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Exterior of the hotel needs work. Inside is fine

Posted May 21, 2017
Has been refurbished internally. Do not be deceived by external appearance.
Comment from Hotel Management
Jun 17, 2017 by novotelcaen14, Hotel Management
Dear Guest, Thank you for your comment Best regards,
4 out of 5
Recommended
for Families
by A verified traveler from Paris

Posted Nov 6, 2016
Pros: Breakfast
Location: Tram station is near from Hotel
Our room was located in edge of the building. So, I guess wifi connection was not good.
Comment from Hotel Management
Nov 10, 2016 by Relation guest manager, Hotel Management
Dear Guest , Thnak you to let us share your reviews about our hotel. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Reasonably priced, clean few frills.

Posted Oct 16, 2016 on Orbitz
Pros: Based her for a two day visit to Normandy, centrally located and suited our purposes.
Cons: After leaving checked our bill and found double charged for laundry and charged for breakfast buffet which we did not use.
Location: Located in university/hospital area with good shopping and dining nearby. Excellent highway access, Caen is centrally located for Normandy touring.
Room reasonably spacious, most comfortable beds. Quiet facility, ample free parking.
Comment from Hotel Management
Oct 30, 2016 by Relation Guest Manager , Hotel Management
Dear Guest, Thank you for you comment. During your check out our staff ask if you had breakfast or not and my colleague don't hear any objections , so she was supposed that you had it. We are sorry if a misunderstanding was made , and refund the money. Best regards,
5 out of 5
by A verified traveler

Posted Sep 24, 2016 on Hotels
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Dear Guest , Thank you for your note of 5 /5 . Best regards,
3 out of 5
by A verified traveler

Adequate but tired.

Posted Sep 21, 2016 on Hotels
Overnight stay for 2 people prior to ferry departure. Extra sofa bed had been squeezed into room so one side of bed was only 30cm from the side wall - no room to move. Bathroom/toilet extremely dated/well used. Whole hotel, exterior included, looks very 'tired'. Depressed appearance on approach.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Dear guest , Thank you for your review. We apologize if our don't meet your expection. We are in refurbishment from today, you will be able to try our new rooms next summer , Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Decent hotel for overnight stay.

Posted Sep 7, 2016 on Ebookers
Decent room. No view. Didn't try swimming pool. Light bar breakfast was perfect. Didn't try the fuller option.
Comment from Hotel Management
Oct 10, 2016 by NOVOTEL-14, Hotel Management
Dear Michaels, Thank you for your stay. Best regards,
2 out of 5
by A verified traveler from Aldershot

Hot room, poor nights sleep

Posted Sep 5, 2016 on Hotels
Stayed here prior to an early ferry back to Portsmouth. Family room was booked for 4. Room was standard Novotel layout which is acceptable for a budget hotel. The main issue was the room temperature. The room was sweltering and the "air con" miserably failed to bring the temperature below sauna conditions. We didn't eat but my wife and I had two 50cl beers for the princely sum of EUR 17. At the end of the day, a hotel room is designed to sleep in and sadly this one failed miserably due to the heat. The rest becomes immaterial.
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
We apologize if you got hot in your room , who not possessed air conditioning, like all our other rooms yet. This winter we will install it, and it will be more comfortable. Regards,
5 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Cher client, Nous vous remercions pour cette note de 5/5. En espérant vous revoir bientôt ! Cordialement,