Posted Jul 29, 2012 on Hotels
Arzaga wins primarily due to great golf courses; compared to other luxury and historic properties we stayed, it does not measure up quite yet, and it is mostly little touches that are missing that make luxury stays memorable and worth the money. Concierge or ability of the stuff to add extra value by providing ideas about the area, etc. would definitely help; stuff was not really involved with guests aside from check in/greeting; while breakfast was quite nice; idea about charging extra for breakfast items like boiled eggs or omelet does not make sense and additional charges were quite high; also, if you choose to order breakfast in room, you have to pay for it, even for basic continental. Spa has been remodelled, but spa menu is not as extensive as you would get at spas at other luxury spa resorts we have stayed. Golf club rentals as well as golf carts were ridiculously expensive (especially considering that golf clubs were quite dated), no additional discount for hotel guests (only discounted price for green fees). Housekeeping service was excellent.