Ratings based on 1,019 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Mar 21, 2019
Friendly staff. Manager especially helpful with billing so I had a little extra "cash back" for the trip back to the states.
Comment from Hotel Management
Mar 22, 2019 by Joanne, Hotel Management
Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our Manager. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Best Regards Joanne S Guest Services Manager
5 out of 5
by A verified traveler

Posted Mar 19, 2019
Proximity to my events, easy access to highway, location, cost. huge breakfast selections. Friendly staff. Parking a bit tight during March Break.
Comment from Hotel Management
Mar 20, 2019 by Joanne, Hotel Management
Thank you for taking the time to write this 5 out 5 review on our property. We are thrilled to hear that you enjoyed your stay with us and found us a great value. We are glad that you were able to enjoy our complimentary hot buffet breakfast as well! We look forward to welcoming you back on your next visit to Cambridge! Best Regards Joanne S Guest Services Manager
5 out of 5
by A verified traveler from Cambridge

Posted Mar 15, 2019
We were very pleased with the staff,,, very kind, friendly, and efficient.. Our accommodation was clean, the bathroom needs a little updating in spots, but overall great stay!
Comment from Hotel Management
Mar 20, 2019 by Joanne, Hotel Management
We thank you for your warm and friendly 5 out of 5 review as well as your recommendation. It’s nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you’d visit us again soon. Best regards. Joanne S Guest Services Manager
5 out of 5
by A verified traveler from Guelph

Posted Mar 14, 2019
Pool area Breakfast Staff These areas were all excellent and very welcoming!
Comment from Hotel Management
Mar 15, 2019 by Joanne, Hotel Management
Thank you for taking the time to place this review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our staff excellent. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager
5 out of 5
by A verified traveler from Ottawa On.

Posted Feb 25, 2019
Easy access to hwy 401. Quick and early check-in.
Comment from Hotel Management
Feb 26, 2019 by Joanne, Hotel Management
Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you’d return for a yet another memorable one very soon. And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager
5 out of 5
by A verified traveler from Minesing, ca

Posted Feb 21, 2019
The staff was friendly and helpful, the included breakfast was great, and the pool and hot tub was a great touch. There was a gym as well.
Comment from Hotel Management
Feb 22, 2019 by Joanne, Hotel Management
Thank you so much for your feedback about our Best Western Plus Cambridge Hotel. We are pleased to hear that you enjoyed our breakfast buffet and amenities such as our pool and fitness center. We are glad you found our team friendly and we look forward to having you stay with us again on your next visit to Cambridge. Best Regards Joanne S Guest Services Manager
3 out of 5
by A verified traveler

Posted Feb 19, 2019
The room was clean and the beds were very comfy. The pool was really cold and the food at the breakfast buffet was terrible.
Comment from Hotel Management
Feb 19, 2019 by Joanne, Hotel Management
Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon Best Regards Joanne S Guest Services Manager
5 out of 5
by A verified traveler

Posted Feb 18, 2019
Room was nice and clean. Room was very hot. Check in and out was very quick.
Comment from Hotel Management
Feb 19, 2019 by Joanne, Hotel Management
Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our front desk staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Best Regards Joanne S Guest Services Manager
5 out of 5
by A verified traveler

Posted Feb 18, 2019
The breakfast was awesome and the staff were very excellent in their services. The facility is perfectly located in Cambridge
Comment from Hotel Management
Feb 19, 2019 by Joanne, Hotel Management
Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager
5 out of 5
by A verified traveler

Posted Feb 7, 2019
We found that all the staff were caring and interested in us as we were grieving the loss of a family member. Having interested support at a time as this greatly assisted us at this time
Comment from Hotel Management
Feb 8, 2019 by Joanne, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay. We would like to offer our sincere condolences at this difficult time, and wish you stayed with us under better circumstances. We appreciate your kind regards to our hotel staff members for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Sincerely Joanne S Guest Services Manager