The Only Hotel in Cambridge is Overpriced
Posted Nov 28, 2016
We have stayed at this hotel before and loved it. We expected a similar experience this time, but were severely disappointed. The hallways looked like they hadn't been vacuumed for weeks, the water in the toilet in our room wouldn't stop running (reported to staff and they dismissed the complaint), and the pool was absolutely disgusting. The pool needs to be drained, bleached, and scrubbed. I can't believe they are able to get by with such filthy conditions. I realize that the hotel staff can't do much about the behavior of other guests, but we didn't get a restful night of sleep as there was a lot of slamming doors, yelling, and running in the hallways all through the night.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you for sharing your comments about the pool. I understand your frustration and we are looking into the issue. For the noise in the hallways, I am wondering if the front desk was contacted and made aware of the noise? We value your comments and hope you would give us another chance. Please let me know if you are planning a return visit.