Ratings based on 396 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Hotel was average

Posted Jan 7, 2018
I did not find the staff very friendly and was disappointed with the hygiene in the bedroom. It was okay to stay in this hotel for one night but anymore than that would not be comfortable at all.
Comment from Hotel Management
Jan 9, 2018 by Darren T, Hotel Management
Dear M - thank you for your feedback and sorry to read that you didn't enjoy all aspect of your stay, we will review. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Canterbury

Very comfortable and pleasant

Posted Dec 31, 2017
Pros: Very convenient location with as good bus service to Cambridge.
Cons: A couple of clothes pegs in the room to hang outdoor clothes would be useful, especially if they are damp.
Room was well equipped. Excellent buffet style breakfast.
Comment from Hotel Management
Jan 2, 2018 by Darren T, Hotel Management
Dear Keith - Thank you for your feedback, glad that you enjoyed your stayed. See you again soon. Kind Regards
3 out of 5
by A verified traveler from London

Nice enough but a bit dated. Not too close to the

Posted Dec 11, 2017
It was all ok.... nothing Amazing. Restaurant staff were pleasant.
Comment from Hotel Management
Dec 11, 2017 by Darren T, Hotel Management
Dear K - thank you for your comments, glad that the restaurant staff looked after you. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Mini break to Cambridge

Posted Oct 29, 2017
Hotel is in a convenient location - but in need of a refresh. All carpets in both public space & bedroom looked tatty and grubby, bathroom : toilet had wonkie seat and lime scale on sink taps, shower screen also in need of a deep clean
Comment from Hotel Management
Nov 1, 2017 by Darren T, Hotel Management
Dear Cath - thank you for your comments I will speak with housekeeping to look to remedy these points. Hope that you enjoyed the rest of your stay and hope to see you again soon. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

a hotel that presents itself very well.

Posted Oct 16, 2017
Pros: Position, spa, tranquillity, very nice helpful staff, close enough to the very busy Cambridge
Cons: co-ordination in kitchen
Location: .No shortage of things to do. Pamphlets about trips in hotel helpful.
I chose the hotel because of the pool and spa. The child restrictions didn t lend themselves very well to mid week stays. Breakfast closes at 9.30, child entrance to pool not till 9. Didn t work well unless one wanted to hang around hotel until safe time passed after eating. (no one rushed us out of the dining room and breakfast was excellent, but of course we didn t know that this was the policy) Some users of pool were local people - complainers big time about the nuisance it was having hotel guests use the pool.... ridiculous of course but not inviting for the guests. You have big problems with kitchen/dining room. We hadn t booked cos we saw there was about 4 tables occupied. We were told to wait as they had a big group about to arrive. We came back 3 quarters of an hour later, waited one whole hour to get our main meal.! The "big" group was all of 10 people! Even as we left, they were only being served their main course. Staff were obliging, polite and helpful, but obviously unable to remedy the service problem from kitchen. Maybe this problem could be remedied in part by including a salad buffet - people help themselves to something whilst they wait and don t need to depend on kitchen staff. Position of the hotel was very good for visiting Cambridge and it was quiet.
Comment from Hotel Management
Nov 1, 2017 by Darren T, Hotel Management
Dear Anonymous - Thank you for providing your comments. I will discuss your points with the Head Chef. I was pleased to read that the Team were obliging and helpful during your stay. A relaxing Spa, hope to welcome you again soon. Kind Regards
4 out of 5
by Mark

Posted Oct 14, 2017 on Hotels
Room was clean every day. Reasonable choice of evening meals with good service.
Comment from Hotel Management
Oct 17, 2017 by Darren, Hotel Management
Dear Mark - Glad that you enjoyed your stay and our facilities, see you again soon. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Milton, cambridge

Amazing

Posted Oct 9, 2017
Pros: Excellent
Very accommodating and relax place. Worth the money.
Comment from Hotel Management
Oct 10, 2017 by Darren T, Hotel Management
Dear Jo -Thank you for your comments, delighted that you enjoyed your stay. Kind Regards
3 out of 5
by Raelene

Noisy rooms

Posted Oct 5, 2017 on Hotels
This hotel needs to seriously look at their room placement . We were placed next to the laundry room no sleep
Comment from Hotel Management
Oct 10, 2017 by Darren, Hotel Management
Dear Raelene - Thank you for your comments and sorry that your sleep was disturbed. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Thoroughly enjoyed our short break. Staff very friendly and helpful.
Comment from Hotel Management
Oct 3, 2017 by Darren T, Hotel Management
Dear Anonymous - thank you for a great review and glad that your enjoyed your stay. Kind Regards
5 out of 5
by A verified traveler

A very pleasant stay

Posted Sep 4, 2017 on Hotels
We only stayed for 1 night but we couldn't fault anything. The hotel is clean, bright and quiet. The breakfast is amazing with so much choice with something on offer for all food preferences. There is a spa but we didn't try this although it looked like it was used by a lot of the guests.If we are in the area again we will definitely book into The Belfry.
Comment from Hotel Management
Oct 3, 2017 by Darren, Hotel Management
Dear Traveller - Thank you for a wonderful review and delighted that we were able to ensure your stay was most enjoyable. We look forward to welcoming you back again. Kind Regards Darren T