Saved by the restaurant!
Posted Mar 3, 2017
Lovely looking building on the exterior, quite traditional inside (though in some areas looking a bit tired). Staff member who checked us in at reception quite unhelpful, seemed genuinely perturbed that I asked him to check if we'd booked breakfast and a feeble other requests were met with equal annoyance - though he wasn't rude he wasn't exactly helpful). The "spa" facilities are little more than a slightly glorified leisure centre, wanted to relax with the other half but had kids running around screaming for the afternoon. Shouldn't be advertised as a spa. Other half wanted a massage but all slots were booked up (even though requested days in advance - whilst this is unfortunate it didn't seem to be so busy so clearly understaffed/lack of facilities).
What saved this place from a bad review from me was the restaurant, lovely room, very grand; genuine and friendly staff and delicious food for the evening meal (albeit reasonably costly for a best western it was worth it). Breakfast however at £30 for 2 is pretty extortionate...
The "pub" associated with the hotel just next door did reasonable pub grub food and had a nice atmosphere for lunchtime and a drink.
Overall, sufficient for what we wanted but lacking in a lot of areas. Spa is over-rated, rooms a little tired and hotel staff could do better. Nice building and lovely but expensive restaurant. Probably wouldn't return.