Lounge

Reviews of Dragonfly Hotel Peterborough

3 out of 5
Dragonfly Hotel Peterborough
Thorpe Meadows, Peterborough, England

Reviews

7.4

Good

Rating 10 - Excellent. 195 out of 786 reviews" "
Rating 8 - Good. 285 out of 786 reviews" "
Rating 6 - Okay. 170 out of 786 reviews" "
Rating 4 - Poor. 84 out of 786 reviews" "
Rating 2 - Terrible. 52 out of 786 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Seemless stay. Easy parking on arrival (although GPS seems to send you to the pub around the corner). Noone on reception, self check-in. Good night sleep, no disturbance.
Stayed 2 nights in Mar 2024

8/10 Good

Myah

Traveled with partner
Liked: Cleanliness, staff & service
Lovely view from the room side
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dragonfly
Every thing was perfect
Stayed 3 nights in Dec 2023
Response from Molly. on Jan 3, 2024
Good Afternoon Simon, Thank you for taking the time to leave a review, we are glad you enjoyed your visit and we hope to see you again soon.

6/10 Okay

Andrew

Stayed 1 night in Dec 2023
Response from Molly. on Jan 3, 2024
Thank you for taking the time to leave a review, sorry to see you didn't have the best experience. If you have any further feedback please do get in contact.

8/10 Good

Emmanuel

Liked: Cleanliness, room comfort
Awesome stay
Overall stay was good, the staff were super friendly and polite. I admired the scenery and the food choices from the brunch menu were great.
Stayed 3 nights in Dec 2023
Response from Molly. on Jan 3, 2024
Good Morning Emmanuel, Thank you for leaving a review, we are really pleased you enjoyed your stay and we hope to see you again soon.

4/10 Poor

Adam

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Molly. on Dec 22, 2023
Sorry to see you didn't experience the most out of your stay, if you have any specific feedback please do get in touch. We hope to see you again.

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept like a log for seven hours - that's not bad in any hotel. Great check in with my favourite receptionist and...well, that was it...didn't use any of the hotels services this visit
Stayed 1 night in Dec 2023
Response from Molly. on Dec 14, 2023
Good Afternoon Vince, Thank you for taking the time to leave a review. We are really glad that you enjoyed your stay and we hope to see you again soon, Kind Regards,

8/10 Good

Tina

Liked: Cleanliness, amenities, property conditions & facilities
I liked the property but the weather was inclement and therefore was unable to explore the area around the property. The self check in process was a faff, and would be much easier if the receptionist sitting there was utilised in this way! One night of my 3 night stay was disturbed throughout the night by noisy guests in rooms nearby, being inconsiderate, and unaware of the impact they were having on other guests. The staff apologised the following morning, but that was all they did. Could have made the stay more comfortable following complaint.
Stayed 3 nights in Dec 2023
Response from Molly on Dec 22, 2023
Good Morning Tina, Sorry that the weather wasn't great, it definitely impacts walk. Sorry to hear you didn't have a good check in prodecure, we encourage guests to use the self-Check in Kiosks, the Receptionists are encouraged to actively assist guests with their check-ins, I will have a look to make sure in the future this is being implemented properly. We hope to see you again in the future.

2/10 Terrible

Stuart

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont expect.to get.what you have booked
This hotel frequently sells twin rooms as doubles but they are poor versions of doubles and the booking system sells a double room not 2 singles pushed together. There is no attempt or effort to fill that dreadful gap down the middle, not even zipped together just a huge gap that you cant escape from all.night. They should not sell such poor twins as a double, when you buy a double you expect a double and there is.never any notification to say you might have a single pushed together - cannot be trusted
Stayed 1 night in Dec 2023
Response from Molly on Dec 11, 2023
Thank you for your feedback, I will ensure your message is passed to the relevant people.

4/10 Poor

Jevgenijs

Liked: Cleanliness
Disliked: Staff & service, room comfort
Speechless
Never stayed in a hotel where chambermaid were knocking the door with DO NOT DISTURB sign 3 times from 9am until the checkout!!! And it's on Saturday morning!!!
Stayed 1 night in Dec 2023
Response from Laura on Dec 11, 2023
I am sorry you were woken up, I Have made sure feedback is given to our housekeeping team

10/10 Excellent

Vania

Stayed 2 nights in Nov 2023
Response from Molly. on Dec 22, 2023
Thank you for taking the time to leave a review. I'm glad that you enjoyed your stay and we hope to see you again soon.

4/10 Poor

Charles

Traveled with partner
Liked: Cleanliness
The place was warm and the view was fantastic. Mistakes were made by the hotel which concerned us for the security of our belongings but hopefully that mistake won't happen again. Breakfast was okay but not the best.
Stayed 1 night in Nov 2023
Response from Laura on Dec 11, 2023
We are glad you enjoyed your stay! We have taken your feedback about breakfast on board.

4/10 Poor

Stephen

Business traveler
Liked: Staff & service
The people on reception where great, however i booked through booking and on arrival it was an automatic reception, i went through this process, and since then i was double charged by the hotel, called several times since i stayed and found out in was double charged, AND NO ANSWER! NOT ONE PERSON has answered the phone, be carful people....you maybe double charged like me.
Stayed 1 night in Oct 2023
Response from Molly on Nov 8, 2023
Good Morning Stephen , I received an email regarding this matter at 10pm last night and have sent off the relevant documents regarding to this as fast as I could as soon as I saw anything about the matter. Our phone goes through central reservation not directly to the desk, but our reception email is manned 24/7 and is usually the fastest way to reach anyone here.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights sleep
Best nights sleep we’ve had, lovely twin room staff very friendly and welcoming. Nice to have a bath as well as a shower. Could do with having plug sockets next to the beds so you are able to charge your phone.
Stayed 1 night in Nov 2023
Response from Molly on Nov 10, 2023
Morning Matthew, Thank you for taking the time to leave a review, we are really glad that you enjoyed your stay and we hope to see you again soon. I will have a look and see if there is anything we can do regarding the sockets.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Molly on Nov 2, 2023
Good Evening Christopher, Thank you for taking the time to leave a review, we are really glad that you enjoyed your stay and we hope to see you again soon.

4/10 Poor

Vincent

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Molly. on Nov 10, 2023
Thank you for leaving a review. we're sorry it wasn't a more enjoyable experience for you but we hope to see you again.

8/10 Good

Gul

Traveled with family
Liked: Cleanliness, staff & service, amenities
Dinning hall and the view from the dinning room was fantastic, looking at the rowing lake. Off course the breakfast was very good. The executive room was a big room with a partition and , stained furniture. It was nothing like they showed on their side. So this is the second time that we had the same room problem on our 4th time that we stayed there. They are also reluctant and slow to solve the problems. But we like the nature surrounding the hotel.
Stayed 5 nights in Oct 2023
Response from Molly on Oct 16, 2023
Thank you for taking the time to leave some feedback. We are glad you enjoyed the views over the lake they are lovely. I have been to have a look at the room after spotting your review and have noticed the item of furniture you are speaking of. I will have a look into rectifying this. Staff are always open to help solve a problem and I apologise that you didn't experience this. Any future feedback will be appreciated. We hope to see you again.

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from Molly on Nov 10, 2023
Morning Brian, thank you for leaving a review score, we're glad to see you had a good stay and we hope to see you again soon.

8/10 Good

D

Liked: Cleanliness, property conditions & facilities, room comfort
Great if you like self-service
Everything is self-service. You check yourself in on a screen and print your own room card while a member of staff watches. Have to queue at breakfast to make toast on a toaster which only does two slices. Apparently, bedrooms are only serviced after five days. Great position, great water view, and easy walk along the river to the city centre
Stayed 2 nights in Sep 2023
Response from Molly on Nov 10, 2023
Good Morning, Thank you for taking the time to leave a review. The toaster issue might be something I can have a look into improving especially if there are queues at breakfast. Regarding the room servicing after 5 days, this is to reduce carbon footprint for deliveries on housekeeping supplies however we are well stocked on site and any member of staff would have been happy to assist you with new pillowcases/ towels etc. upon request. I am glad you enjoyed the lovely view however, and we hope to see you again soon,

8/10 Good

Evonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Molly on Nov 10, 2023
Hi Evonne, thank you for taking the time to leave a review score, we are sorry it wasn't a better experience for you, if you have any suggestions for improvement please let us know.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Molly. on Nov 10, 2023
Thank you for taking the time to leave a review score, we are glad to see you had a good time and we hope to see you again soon,

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay
Stayed 2 nights in Sep 2023
Response from Molly. on Nov 10, 2023
Morning Andrew, Thank you for taking the time to leave a review score, we are glad to see yo had a good stay and we hope to see you again,

6/10 Okay

Donna

Stayed 1 night in Sep 2023
Response from Molly on Nov 10, 2023
Morning Donna, Thank you for leaving a review, It's good to see you had a good time but we could have done better, feel welcome to get in contact with me with any ideas for improvement.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
On arrivel had a support from a staff member that was caming from the bar
Stayed 1 night in Sep 2023

4/10 Poor

Gina

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Molly on Nov 10, 2023
Morning Gina, Thank you for taking the time to leave a review score, sorry to see things didn't go as well as they should have, if you have any specific feedback for us then please let us know.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The whole breakfast situation is confusing. Nobody really greets you and explains it. At 10am the continental breakfast was out of cereal, milk and all fruit, with only sausages and beans remaining from the hot dishes. If you didn’t book a room with breakfast included, paying £12 for this experience is utterly inappropriate. Hallway doors bang loudly, staying in adjacent rooms must be annoying. For the price though, this hotel is actually pretty alright
Stayed 1 night in Aug 2023

2/10 Terrible

BARRY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Tabassum

Excelllent service!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was spot on
Stayed 1 night in Jul 2023

4/10 Poor

Ray

Stayed 2 nights in Jul 2023

6/10 Okay

James

Business traveler
Its ok. Not as good as the previuos visits. Hotel rooms are tired and need a little TLC. Over priced for the condition of the hotel. Staff were freindly, but not engaging.
Stayed 1 night in Jul 2023

4/10 Poor

Derek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A very clean venue and the staff were very friendly and helpful, however the room I was allocated was for invalid use. Although I am somewhat unsteady on my feet I am not completely disabled. However my main ‘moan’ is that the room is really too small for two beds and this one felt somewhat hemmed in. The bathroom was well set out, but the wash basin is awful. It is so tiny and the tap has obviously been plumbed in wrongly . When the tap is turned on one gets very hot water. To get cold water you turn it more and then one gets a large force of water which goes everywhere wetting everything. The.best feature of this establishment is the restaurant area. No complaints re the food and service.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfect for me everything I needed in one place thank you .
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
One night stay
Fairly average hotel. Lovely views from the bar area. Breakfast disappointing, no selection of bakery/pastries, poor selection of cooked items and poor service.
Stayed 1 night in Jul 2023

6/10 Okay

Keith

Business traveler
Liked: Cleanliness
Going downhill
I booked 2 nights , two days before wanted to cancel one night , you can’t amend cancel one night online , tried calling the number on website 6 times tried no answer . When I arrive said to late to change . It’s wasn’t though when I was trying to contact you . Receptionist not very helpful . Food is mainly ping food ( microwave) I’ve stayed here a few times and it’s going downhill
Stayed 2 nights in Jul 2023

6/10 Okay

JACQUELINE

Stayed 2 nights in Jun 2023

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

stuart glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing. Kind people throughout the hotel. We were there under unfortunate circumstances and the staff was wonderfully accommodating. The view was amazing and the food was great. We would stay again and recommend it to everyone.
Stayed 7 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Very helpful staff. Super position overlooking water.
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I spent 3 days at the Dragonfly. The staff were great and the view from the bar was amazing.
Stayed 2 nights in Jun 2023

8/10 Good

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

Prajendra

Business traveler
Liked: Staff & service, property conditions & facilities
There is a large park adjacent to the hotel. Serene and beautiful view from the dining area. Also, the property seems to have been renovated. EXCELLENT shower. Need to keep the dining area clean. Bread crumps were fallen on the seats BUT the tables were cleaned. Coffee fallen on the floor. Jugs used for water, apple and orange juice were showing old water stains (salt deposit marks).
Stayed 1 night in Jun 2023

8/10 Good

Stewart

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Shame about the lack of staff
We arrived on the afternoon of a bank holiday, the place was totally understaffed and the poor 2 staff that were rostered on did a magnificent job under the circumstances, even whilst copping abuse and worse from some guests. Jamal alone in the bar to serve drinks, take meal orders, deliver meals and clean up was unbelievable and kept his composure all night. Marina on reception and various other duties was also fantastic. Rooms and establishment is very good condition, clean and tidy
Stayed 1 night in May 2023

8/10 Good

Neville

Stayed 1 night in May 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great place with nice view. Included full breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Theresa

Stayed 1 night in May 2023

10/10 Excellent

Jaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place to stay but not to eat there
Room was nice and clean, Check in was different as it was a machine. There didn’t seem to be any staff about and only one lady trying to serve drinks and take orders for food. Would I stay here again. Yes. Would I eat here again. Definitely not. They didn’t have half of the stuff on the menu and what I ordered was uneatable.
Stayed 1 night in Apr 2023

6/10 Okay

Alan

Stayed 1 night in Apr 2023