Served its purpose for one night
Posted Oct 24, 2016
I just needed to stay over for one night. I wouldn't have been happy to stay longer. Having booked & paid in advance, I was assigned one of those rooms that are equipped for people with mobility issues. That wasn't transparent when I booked, and it wasn't mentioned at check-in, reflecting a culture that doesn't care too much about my preferences. The specific demerits of the hotel were:
a) I arrived late at night and found the lighting in the car-park inadequate - it was good close to the hotel entrance but really dark in the distant corners of the car-park... where the remaining spaces were! The 'road' was tarmac but the bays were gravel. Had it been raining, I'd have had no idea where the puddles / mud / etc. were.
b) At check-in, the clerk was dealing with a group of 4 men ahead of me. There seemed to be some problem and I waited for maybe 5 minutes. The clerk called over to a supervisor (manager?) for help, twice, and he didn't react one jot to me waiting. OK, the clerk apologized. Zero action by the supervisor.
c) My room had a double bed but it was pushed into a corner so that it could only be entered from one side. It was the room design as the one bed-side table was anchored to the wall. I'd have complained had I been traveling with my wife. As it happened, the 'open' side of the bed was the side I prefer. But, again, it reflected a complacency by the hotel that - I presume - didn't care that a one-sided bed might have been inappropriate.