Ratings based on 361 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Bath

Served its purpose for one night

Posted Oct 24, 2016
I just needed to stay over for one night. I wouldn't have been happy to stay longer. Having booked & paid in advance, I was assigned one of those rooms that are equipped for people with mobility issues. That wasn't transparent when I booked, and it wasn't mentioned at check-in, reflecting a culture that doesn't care too much about my preferences. The specific demerits of the hotel were: a) I arrived late at night and found the lighting in the car-park inadequate - it was good close to the hotel entrance but really dark in the distant corners of the car-park... where the remaining spaces were! The 'road' was tarmac but the bays were gravel. Had it been raining, I'd have had no idea where the puddles / mud / etc. were. b) At check-in, the clerk was dealing with a group of 4 men ahead of me. There seemed to be some problem and I waited for maybe 5 minutes. The clerk called over to a supervisor (manager?) for help, twice, and he didn't react one jot to me waiting. OK, the clerk apologized. Zero action by the supervisor. c) My room had a double bed but it was pushed into a corner so that it could only be entered from one side. It was the room design as the one bed-side table was anchored to the wall. I'd have complained had I been traveling with my wife. As it happened, the 'open' side of the bed was the side I prefer. But, again, it reflected a complacency by the hotel that - I presume - didn't care that a one-sided bed might have been inappropriate.
4 out of 5
by A verified traveler from London, UK

Posted Oct 24, 2016
Very clean and comfortable, looks very nice. Friendly staff and great service. The decor is great.
5 out of 5
by A verified traveler from bury st edmunds

Helpfull staff

Posted Oct 24, 2016
Pros: The reception staff are well trained to help with your needs. Food ordered to room was delicious. Good rates and free parking
Cons: Spa needs improving which i beleive is being done next month
5 out of 5
by A verified traveler

Posted Sep 28, 2016
Staff were very friendly and helpful on all occasions
3 out of 5
by A verified traveler from UK

Business meeting

Posted Sep 13, 2016
Pros: Very nice and helpful staff and good parking
Cons: Internet access, local mobile phone signal in the area, restaurant evening meal food quality and air conditioning
Location: Cambridge...
Two day midweek stay for a business meeting with strangers
4 out of 5
by A verified traveler from Isleworth

Quiet stay close enough to Cambridge

Posted Sep 7, 2016
Pros: Pool, breakfast,staff.
Cons: Room and restaurant rather dark.
Location: Bus into Cambridge.
Affordable hotel with a lovely pool and spa. Great breakfast and wished I played golf as the course looks lovely.
3 out of 5
by A verified traveler from New York

Posted Jul 11, 2016
Cons: need atm machine
Need to update the hotel. Looked a little depressed.
4 out of 5
by A verified traveler from Chicago

Short stay

Posted Jul 10, 2016 on Ebookers
Comfortable family room and the kids enjoyed their cookies! Went swimming in the pool and the hot tub was a bonus for all! Had an evening meal in the restaurant and the Goan curry was excellent. Ended with dessert recommended by staff - yummy! Would definitely stay here again.
5 out of 5
by Terrie from Wokingham

Posted Jun 17, 2016 on Hotels
Great value for money. Friendly staff
4 out of 5
by Not Provided

This traveler left a rating score only Posted Jun 15, 2016 on Hotels