Exterior

Reviews of Holiday Inn Express Cambridge, an IHG Hotel

3 out of 5
Holiday Inn Express Cambridge, an IHG Hotel
15/17 Coldhams Park, Norman Way, Cambridge, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 462 out of 1002 reviews" "
Rating 8 - Good. 358 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Teck Guan

Stayed 2 nights in Mar 2024
Response from HOM on Mar 18, 2024
Hi Teck Guan, thanks for the rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good value for money.
Stayed 1 night in Mar 2024
Response from HOM on Mar 8, 2024
Thanks for the perfect rating, Michael. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

6/10 Okay

jack

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from HOM on Mar 8, 2024
Hi Jack, thanks for the rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Warrick

Traveled with family
Perfectly acceptable for £50 Inc breakfast but poor mattress compared to premier inns and not very much space in the room with the sofa bed extended. The plumber should be fired for placing the tap so far from the bowl!
Stayed 1 night in Feb 2024
Response from HOM on Mar 8, 2024
Hi Warrick, thanks for the rating. We appreciate the feedback and hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant helpful staff. and very comfortable. Pity about the mature Hunter's Chicken
Stayed 1 night in Feb 2024
Response from HOM on Feb 29, 2024
Donald, thanks for the amazing rating. We're thrilled to hear you had a pleasant stay. We're sorry the food didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Louiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant and v comfortable and clean
Stayed 2 nights in Dec 2023
Response from HOM on Feb 26, 2024
Wow, 5-stars! Thanks so much, Louiza. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Rachel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and plenty of disabled parking.
Stayed 1 night in Feb 2024
Response from HOM on Feb 26, 2024
Wow, 5-stars! Thanks so much, Rachel. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HOM on Feb 26, 2024
Wow, 5-stars! Thanks so much, Abdullah. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find & check in was quick and simple.
Stayed 1 night in Feb 2024
Response from HOM on Feb 14, 2024
Sam, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Liz

Traveled with family
An excellent breakfast provision.
Stayed 2 nights in Feb 2024
Response from HOM on Feb 14, 2024
Liz, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Angela

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could not do enough for us and it was really dog friendly which I loved. My dog was allowed to have breakfast with me and sit in the Bar area. The only criticism I have is although the breakfast was okay being on hot plates. The bacon was quite tough, apart from that, all was great
Stayed 1 night in Feb 2024
Response from HOM on Feb 5, 2024
Angela, thanks for your feedback. It was a pleasure welcoming you and your furry friend to our hotel. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Colin

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The property is distant from restaurants etc. the menu is very limited Gluten free is very sparse. the people we saw having food left a lot of it
Stayed 2 nights in Jan 2024
Response from HOM on Jan 23, 2024
Colin, thanks for your feedback. We're sorry the food didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Katharine

Stayed 1 night in Jan 2024
Response from HOM on Jan 25, 2024
Hi Katharine, thanks for the rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously a new property which i think makes all the difference. Everything looks fresher and cleaner. Breakfast rather limited and they only do scrambled eggs for your egg offering and wouldn't do me a fried egg when i asked. Bed lovely and comfy and one hard pillow and one soft which was great. Overall pretty good.
Stayed 1 night in Jan 2024
Response from HOM on Jan 15, 2024
Wow, 5-stars! Thanks so much, Lynne. We're happy to know you had a lovely stay at our hotel. We appreciate the feedback and hope to see you again. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and breakfast was lovely
Stayed 1 night in Jan 2024
Response from HOM on Jan 15, 2024
Wow, 5-stars! Thanks so much, Mandy. We're glad the inclusive breakfast was a highlight of your stay! We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from HOM on Jan 15, 2024
Thanks for the perfect rating, Nigel. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on Jan 11, 2024
Wow, 5-stars! Thanks so much, Nigel. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean and comfy, all the facilities I needed
Stayed 1 night in Jan 2024
Response from HOM on Jan 9, 2024
Sophie, thanks for the amazing rating. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Roberto

Stayed 1 night in Jan 2024
Response from HOM on Jan 29, 2024
Thanks for the perfect rating, Roberto. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on Jan 9, 2024
Andrew, thanks for the amazing rating. All the best, Mairead - Hotel Operations Manager.

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good value for money. Reasonable standard.
Stayed 3 nights in Dec 2023
Response from HOM on Jan 2, 2024
Roger, thanks for the amazing rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delivered what was on the box, basic but fine.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Benjamin, thanks for reviewing your recent stay. All the best, Mairead -

2/10 Terrible

Danielle

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Danielle, thanks for reviewing your recent stay. We’re sorry to hear your time at the hotel wasn’t 5/5. We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Mairead -

8/10 Good

Siu Wah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HOM on Dec 20, 2023
Siu Wah, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on Dec 12, 2023
Thanks for the perfect rating, Stephen. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Brian

Stayed 1 night in Dec 2023
Response from HOM on Dec 13, 2023
Brian, thanks for the amazing rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Steve

Liked: Staff & service, room comfort
Mixed Resilts
Only there for a night. Shower drain was clogged. Previous occupants dirty towels left in shower. Carpets in main room were dirty and stained with God knows what by the windows. Positive is the bed was comfy.
Stayed 1 night in Dec 2023
Response from HOM on Dec 11, 2023
Steve, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Anup

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on Dec 8, 2023
Wow, 5-stars! Thanks so much, Anup. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Drew

Stayed 1 night in Dec 2023
Response from HOM on Dec 5, 2023
Thanks for the 10/10 rating, Drew. We hope to see you again, All the best, Mairead - Hotel Operations Manager.

8/10 Good

sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Good short stay
Stayed 1 night in Nov 2023
Response from HOM on Dec 5, 2023
sofia, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Miss

Stayed 1 night in Nov 2023
Response from HOM on Dec 5, 2023
Miss, thanks for the amazing rating. We hope to welcome you back, All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 2 day stay with our small dog,the room was just what we wanted,very clean and presentable,the staff from arrival to departure were lovely and pleasant,would certainly use the hotel again.
Stayed 2 nights in Nov 2023
Response from HOM on Dec 4, 2023
Wow, 5-stars! Thanks so much, David. It was a pleasure welcoming you and your furry friend to our hotel. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and easy parking. Great for park & ride. 5 minute drive away. Brilliant breakfast. Friendly helpful staff and everyone we came into contact with went out of their way to be helpful. We have stayed here on many occasions whilst visiting family in Cambridge and wouldn’t go anywhere else. Far superior to Travel Lodge & Premier inn!
Stayed 3 nights in Nov 2023
Response from HOM on Dec 4, 2023
Wow, 5-stars! Thanks so much, Gillian. We're happy to know you had a lovely stay at our hotel. We hope to see you again and thanks for the positive comments. All the best, Mairead - Hotel Operations Manager.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, room comfort
Anglesey Abbey break
Had a lovely stay , nice breakfast with plenty to choose from, including gluten and dairy free products. Bed was nice and comfortable, heating in our room was broken but a stand alone heater was put in which was sufficient. It does need updating and some maintenance carried out but all in all good value for money.
Front of hotel
Room 133
Stayed 1 night in Nov 2023
Response from HOM on Nov 20, 2023
Amanda, we're grateful for the lovely feedback. We're happy to know you had a lovely stay at our hotel. We're pleased to hear you were impressed by the options at the buffet breakfast. A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! We appreciate your feedback and we hope to see you again soon. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and a good breakfast. I slept rather well and bed was most comfortable. I would definitely stay here again.
Stayed 1 night in Nov 2023
Response from HOM on Nov 20, 2023
Wow, 5-stars! Thanks so much, Debbie. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Jacqui

Traveled with partner
Liked: Cleanliness, staff & service
Room number 254 didn't register on lift display as normal lift u.s. Room given had no availability to activate electricity with the card and black tape over mechanism .Part of the switch was on a table .No phone in room to call reception so we had to go to staff who apologised and re allocated a room in original block. Wallpaper loose on wall 214 next to bathroom and it's funny to look at an ironing board in bed.Not very aesthetically pleasing.However the Staff were lovely and helpful.They even kept my cooked breakfast warm whilst I was delayed at a hospital appointment until 09.50 and wete very considerste.Thank you team.
Stayed 1 night in Nov 2023
Response from HOM on Nov 20, 2023
Jacqui, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on Nov 16, 2023
Kathleen, thanks for the rating. We'd love to hear your feedback so please drop us a message when it's convenient for you. All the best, Mairead - Hotel Operations Manager.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from HOM on Nov 14, 2023
Patricia, thanks for the rating. Please drop us a message with any feedback so we know where we can improve. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on Nov 17, 2023
Thanks for the perfect rating, Joel. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Richard

Stayed 1 night in Nov 2023
Response from HOM on Dec 4, 2023
Richard, thanks for the amazing rating. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

8/10 Good

Peter J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel ... amazing breakfast.
The hotel is somewhat isolated ... which was made worse by the gridlock caused by the road construction during my stay. The room was clean and comfortable and the included buffet breakfast was nothing short of amazing! Check-in was fast and the food choices in the restaurant were good.
Stayed 3 nights in Nov 2023
Response from HOM on Nov 8, 2023
Peter J, thanks for your review of our hotel. Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We're happy to see you enjoyed the inclusive breakfast. We appreciate your feedback and we hope to welcome you back soon. All the best, Mairead - Hotel Operations Manager.

8/10 Good

Kris

Stayed 1 night in Nov 2023
Response from HOM on Nov 9, 2023
Kris, thanks for the amazing rating. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Alex

Stayed 2 nights in Nov 2023
Response from HOM on Nov 8, 2023
Thanks for the perfect rating, Alex. We hope to welcome you back and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

GBOB

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience at Holiday Inn express
Stay was excellent. All my needs were met. Perfect place and great customer service. Keep it up..
Stayed 1 night in Nov 2023
Response from HOM on Nov 7, 2023
GBOB, we're grateful for the lovely feedback. We are chuffed to see our hotel ticked all your boxes! We hope to welcome you back and thanks for the perfect rating. All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Ian

Stayed 2 nights in Nov 2023
Response from HOM on Nov 7, 2023
Thanks for the perfect rating, Ian. We hope to see you again and All the best, Mairead - Hotel Operations Manager.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double room was so spacious and a surprise that it even had a sofa. We thought the room was really nice and the hot breakfast was delicious!
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 3, 2023
Michelle, thanks for the 5-star review!We hope to see you again soon!Best wishes, Sophie -

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very warm and personable
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 3, 2023
Margaret, thanks for reviewing your recent stay. We appreciate your kind words about our team. We'll let them know how satisfied you were with their service. We hope to see you again soon!All the best, Sophie -

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 3, 2023
Thank you for sharing your positive experience! Take care, Sophie -

8/10 Good

Charina, BASILDON

Liked: Cleanliness, staff & service
It was away from the busy area of Cambridge. Tho tha taxi fares are a bit expensive, it is still good area to stay. Kudos to the lady at the reception who was very welcoming and even went beyond her job role by accomodating my request to keep my bag because we were too early for check in. She found an available room for us and even signed me up for the IHG membership. Also the guy who sold us drinks in the bar, assisted me in the coffee machine (complimentary) when I was ordering one . Even if the place is a bit old and basic, the staff are very welcoming and know how to give good customer service. x
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 3, 2023
Thanks for your positive comments, Chairina.We're glad to see you had an enjoyable stay. We hope to see you again soon!Best wishes, Sophie -

10/10 Excellent

Alexus

Stayed 1 night in Oct 2023
Response from - Hotel Operations Manager on Nov 3, 2023
We appreciate your kind words, Alexus.We hope to see you again soon!Best wishes, Sophie