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Reviews of Holiday Inn Peterborough West, an IHG Hotel

4 out of 5
Holiday Inn Peterborough West, an IHG Hotel
Thorpe Wood, Peterborough, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 428 reviews" "
Rating 8 - Good. 152 out of 428 reviews" "
Rating 6 - Okay. 36 out of 428 reviews" "
Rating 4 - Poor. 15 out of 428 reviews" "
Rating 2 - Terrible. 9 out of 428 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

monica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved they did rooms every day and breakfast
Stayed 6 nights in Mar 2024
Response from Ben Morcombe - General Manager on Apr 9, 2024
Thank you for your perfect score

10/10 Excellent

Maria

Liked: Amenities, property conditions & facilities
Fantastic location with lots of parking! The lobby is warm and inviting! Staff were super friendly and the room was spacious and comfortable. I would recommend this hotel anytime
Stayed 1 night in Mar 2024
Response from Ben Morcombe - General Manager on Mar 18, 2024
Thank you for taking the time to leave your fantastic review.

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
This hotel is warm and inviting. The staff were super friendly and the rooms are spacious and comfortable. Definitely recommend this hotel
Stayed 1 night in Mar 2024
Response from Ben Morcombe - General Manager on Mar 12, 2024
Thank you so much for the fantastic review

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and amazing breakfast bed was uncomfortable and sheet had a mark/ stain on it .
Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on Feb 27, 2024
Thank you for the great score, I have raised your issue with the housekeeping manager.

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very quiet and relaxing. The hotel was busy the weekend we booked as a wedding occurred, however it didn’t affect the stay and despite a busy than usual reception area it was still very quiet throughout and all the bookable options were still available. Breakfast was nice, some items missing but restocked halfway though so we didn’t miss out. Very happy.
Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on Feb 26, 2024
I'm so pleased to see that you were happy with your stay and look forward to welcoming you back again another time.

10/10 Excellent

Luke

Stayed 1 night in Jan 2024
Response from Ben Morcombe - General Manager on Feb 26, 2024
Thank you for the perfect score.

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ben Morcombe - General Manager on Feb 26, 2024
Thank you for the perfect score.

10/10 Excellent

Daryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on Feb 26, 2024
Thank you for the perfect score.

10/10 Excellent

K

Stayed 1 night in Jan 2024
Response from Ben Morcombe - General Manager on Feb 26, 2024
Thank you for the perfect score.

2/10 Terrible

Andrew

Stayed 1 night in Jan 2024
Response from Ben Morcombe - General Manager on Feb 26, 2024
Thank you for your feedback, I hope we get the opportunity to make things perfect for your next stay with us.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on Jan 8, 2024
Thank you for leaving a brilliant score for your stay with us.

6/10 Okay

Austin

Liked: Cleanliness, staff & service
Could do better
Very average place and a bit tired looking in places. Our bed offered very poor support. Sound proofing was dreadful. The food was a ridiculous price. Our £17 pizza wasn't even cooked properly but when we we asked if it was ok, it was replaced after a long wait by another one that was atleast hot, rather than luke warm. We were also given a free drink for the inconvenience which was appreciated. The sausages and bacon at breakfast were poorly cooked. The sausages were like leather as they had been standing for so long. The bacon was all undercooked. We stayed at a Days Inn the night before and the room was much bigger and more comfortable.
Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on Jan 8, 2024
Thank you for taking the time to leave your feedback.

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this by accident (meant to book in Peterborough Ontario, Canada). We cancelled after 20 minutes and the hotel refused to issue a refund. We are extremely disappointed and disheartened with their unreasonable choice. Comes off as insensitive, inflexible, and greedy.
Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on Jan 8, 2024
Thank you for your feedback.Please get in touch with Expedia, we have refunded their card so they will need to refund your card in turn.

10/10 Excellent

Shabbir

Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on Feb 26, 2024
Thank you for the perfect score.

8/10 Good

Kene

Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on Feb 26, 2024
Thank you for the great score.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very clean and kitchen staff and clean friendly and approachable
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Stayed 1 night in Dec 2023

10/10 Excellent

Dorina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good but we did think the restaurant food was overpriced. Unfortunately, on checking out we realised that we had been charged twice for our food and drink. It was dealt with by the receptionist immediately on pointing this out but it should have been noted at the time of the making up of our invoice. Also the lift was out of order for most of our stay.
Stayed 2 nights in Dec 2023
Response from Ben Morcombe - General Manager on Dec 5, 2023
Thank you for your feedback, I will raise this issue with the reception manager.

10/10 Excellent

Stoian

Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on Dec 5, 2023
Thank you for the perfect score.

10/10 Excellent

nicola

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on Dec 5, 2023
Thank you for the great review score, I hope you choose to visit us again soon.

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and bathroom staff helpful and cheerful check in easy and swift.
Stayed 1 night in Nov 2023
Response from Ben Morcombe - General Manager on Nov 20, 2023
Thank you for the fantastic review!

4/10 Poor

Hydie

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Ben Morcombe - General Manager on Nov 15, 2023
Thank you for your review

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Ben Morcombe - General Manager on Nov 9, 2023
Thank you for the great score

10/10 Excellent

Adam

Stayed 2 nights in Nov 2023
Response from Ben Morcombe - General Manager on Nov 7, 2023
Thank you for the great review score!

10/10 Excellent

Stewart

Stayed 1 night in Nov 2023
Response from Ben Morcombe - General Manager on Nov 6, 2023
Thank you for the great review score

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023
Response from Ben Morcombe - General Manager on Oct 31, 2023
Thank you for your brilliant review score

8/10 Good

ian

Stayed 1 night in Oct 2023
Response from Ben Morcombe - General Manager on Oct 17, 2023
Thank you for your great score

8/10 Good

Penelope

Stayed 1 night in Oct 2023
Response from Ben Morcombe - General Manager on Oct 12, 2023
Thank you for your great score

8/10 Good

Samantha

Stayed 1 night in Oct 2023
Response from Ben Morcombe - General Manager on Oct 12, 2023
Thank you for taking the time to leave your review

8/10 Good

Emma

Stayed 1 night in Sep 2023
Response from Ben Morcombe - General Manager on Oct 24, 2023
Thank you for your positive feedback

8/10 Good

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Ben Morcombe - General Manager on Oct 3, 2023
Thank you for your review

6/10 Okay

Kathleen

Stayed 1 night in Sep 2023
Response from Ben Morcombe - General Manager on Oct 3, 2023
Thank you for your feedback

10/10 Excellent

shirley

Stayed 1 night in Sep 2023
Response from Ben Morcombe - General Manager on Sep 13, 2023
Thank you for the great score

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ben Morcombe - General Manager on Sep 7, 2023
Thank you for the great review score

10/10 Excellent

Christine

Stayed 2 nights in Aug 2023
Response from Ben Morcombe - General Manager on Aug 30, 2023
Thank you for the fantastic score!

10/10 Excellent

Gavin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent location as we were exploring the area and access to driving routes was right on our doorstep - we were surprised this didn’t bring additional noise which was a bonus. Overall a great base and one we would happily return to.
Stayed 4 nights in Aug 2023
Response from Ben Morcombe - General Manager on Aug 29, 2023
Thank you for your fantastic review, we look forward to welcoming you to the hotel again

8/10 Good

Debbie

Stayed 1 night in Aug 2023
Response from Reservations on Aug 22, 2023
Thank you for your review.

8/10 Good

Suzanne

Stayed 2 nights in Aug 2023
Response from Reservations on Aug 22, 2023
Thank you for your review.

8/10 Good

Mr and Mrs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was basic but tasty, great value for money with kids eating free. Clean facilities. Comfy room. All looking a little dated but a pleasant stay. Great breakfast and a nice little pool!
Stayed 1 night in Aug 2023
Response from Reservations on Aug 22, 2023
Thank you for your kind review, I will be sure to forward this to the relevant department's.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location with both woods and some decent talking routes nearby. Plenty of onsite free parking and great choice of foods on the breakfast buffet. Staff very courteous and happy to help solve any issues/answer our questions. The reason for raiting the property condition and facilities only 3* was due to the constant problems we had withour room's door locks. The first room we were assigned the lock completely died after just leaving and entering the room once, and so we were moved to another room and they apologised by compensating us with a couple of freek drinks vouchers. However the problems continued in our new room and on at least three occasions during our 3 night stay we had to get the front desk staff to recharge our room's keycard.
Stayed 3 nights in Aug 2023
Response from Ben Morcombe - General Manager on Aug 17, 2023
Thank you very much for taking the time to leave your feedback.

10/10 Excellent

Adam

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Holiday inn Peterborough
Was very nice and clean, food also was really nice, friendly atmosphere and staff, great location
Stayed 3 nights in Aug 2023
Response from Ben Morcombe - General Manager on Aug 16, 2023
Thank you for taking the time to leave your review

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Reservations on Aug 7, 2023
Thank you for your review.

10/10 Excellent

Nic

Stayed 1 night in Jul 2023
Response from Reservations on Aug 4, 2023
Thank you for your kind review.

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reservations on Aug 4, 2023
Thank you for your kind review.

10/10 Excellent

Gemma

Stayed 1 night in Jul 2023
Response from Ben Morcombe - General Manager on Jul 24, 2023
Thank you for the fantastic score of 10 out of 10!

6/10 Okay

Caroline

Stayed 1 night in Jul 2023
Response from Ben Morcombe - General Manager on Jul 24, 2023
Thank you for taking the time to leave your score

6/10 Okay

Alan

Stayed 1 night in Jul 2023
Response from Ben Morcombe - General Manager on Jul 17, 2023
Thank you for taking the time to leave your score

10/10 Excellent

Barbara

Stayed 2 nights in Jul 2023
Response from Reservations on Jul 31, 2023
Thank you for your review