Ratings based on 1,336 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phenix

Excellent hotel

Posted Mar 8, 2018
Pros: Great service every one was very nice.
Service was great breakfast was great except for the turkey sausages
Comment from Hotel Management
Apr 2, 2018 by gm, Hotel Management
Thanks for staying with us. We appreciate your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

Biltmore

Posted Jan 30, 2018
Nice little hotel with a great staff. Nice clean room. Great location.
Comment from Hotel Management
Feb 5, 2018 by gm, Hotel Management
We appreciate your business thanks for staying.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Wow’ed

Posted Jan 29, 2018
I’ve never stayed at a Hampton Inn before. Usually, I prefer to stay at more luxury hotels, however, we were in town visiting a sick relative and had to get a room rather last minute. Since we weren’t planning to be at the hotel much, I decided to search for a no frills hotel. The price was really good, free parking and WiFi. I was extremely impressed with the hotel and staff. Everyone was exceptionally nice and the rooms were big. The only thing I would change is the bathroom configuration as the sink was outside in the room which made it difficult for us since we had a toddler (we didn’t want to wake her while brushing our teeth or washing bottles).
Comment from Hotel Management
Jan 29, 2018 by GM, Hotel Management
Dear Gio, First and foremost, we hope everything is well with your loved one. Please extend our well wishes to them. We appreciate your wonderful review! It is our goal to provide our guests with friendly, attentive service and the most comfortable facilities to provide a relaxing and peaceful stay. We're glad that you appreciated our efforts and really enjoyed your visit. Also, thank you for mentioning that we are such a good value. However, we are sorry to disappoint you with the bathroom layout. We appreciate that candid feedback, though! We hope you will stay with us again the next time that you are in the Phoenix area! Michael Comer General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Lovely hotel in Phoenix

Posted Jan 28, 2018
Our son had emergency surgery and after a long day of traveling, we needed a comfortable place to stay, close to the hospital.....we were greeted by a very friendly staff and pleasantly surprised with such lovely accommodations. Close to the hospital, restaurants and shopping. Would stay here again!
Comment from Hotel Management
Jan 28, 2018 by GM, Hotel Management
Dear JL, We appreciate your review of your recent stay at the Hampton Inn Phoenix Biltmore during your loved one's medical procedure. We host quite a few guests in similar situations because of our close proximity to the nearby hospital. We wish your son well in his recovery. We were pleased to accommodate you and hope that you will stay with us again the next time you are in the area. Michael Comer General Manager
5 out of 5
by A verified traveler

Posted Jan 11, 2018 on Hotels
Comment from Hotel Management
Jan 29, 2018 by GM, Hotel Management
Thanks for staying with us we appreciate your business.
5 out of 5
by Bruce

Posted Jan 7, 2018 on Hotels
Comment from Hotel Management
Jan 29, 2018 by gm, Hotel Management
Thanks for staying with us we appreciate your business.
5 out of 5
by Ann

Posted Jan 6, 2018 on Hotels
Comment from Hotel Management
Jan 8, 2018 by GM, Hotel Management
Thanks for staying with us we appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Posted Jan 5, 2018 on Orbitz
Very quiet, clean, comfortable. Easy access to freeways, good eating establishments and golf.
Comment from Hotel Management
Jan 8, 2018 by GM, Hotel Management
Thanks for staying with us we appreciate your business.
5 out of 5
by Leslie

Fiesta Bowl Weekend

Posted Jan 5, 2018 on Hotels
Great stay for our Firsta Bowl weekend! Staff very helpful in returning item we left in the room. Breakfast was very good with alot to offer!
Comment from Hotel Management
Jan 8, 2018 by GM, Hotel Management
Thanks for staying with us we appreciate your business.
5 out of 5
by A verified traveler

Great, comfortable hotel

Posted Jan 3, 2018 on Hotels
Really enjoyed this hotel Staff was extremely friendly. Large room with very comfortable bed. And breakfast had many yummy options. And walking distance to some great shopping/food options. Highly recommend.
Comment from Hotel Management
Jan 8, 2018 by GM, Hotel Management
Thanks for staying with us we appreciate your business.