Ratings based on 554 Verified Reviews

3.4 out of 5
75% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by Vivek

Clean hotel but very bad service

Posted Jan 15, 2017 on Hotels
The rooms were clean and well kept. But they were far from modern. They didn't provide hand towels,drinking water etc. Water your are supposed to fill from the water dispenser yourself, well who expects that on a holiday!! bath towels were very average and hand towels were only provided on request.Why should a guest request hand towels aren't these simple basics ? To add to this the hotel didnt had room service, so even for kids milk you need to go down to the restaurant and get the milk filled. Buffet breakfast was ok, but again here the cutlery etc was worn out. Glasses specially looked vintage You atleast expect glasses which dont look worn out!! I would sum it up as a very neat and tidy place but dont expect any hospitality and service from them. For me these do really matter so I wont recommend this to anyone.
1 out of 5
by LEE SZE

Never stay again

Posted Jan 13, 2017 on Hotels
Very poor experience, the toilet was very dirty and yellowish bed sheet!
3 out of 5
by A verified traveler

Posted Jan 11, 2017 on Hotels
The room was great just that we found a cockroach inside our cupboard. Besides that, there's water ponding inside the toilet and it's smelly. Maybe your management can do something about it. Other than that, this hotel located very near to Tanah Rata town
3 out of 5
by Muhammad

This traveler left a rating score only Posted Jan 10, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from yu

Posted Jan 10, 2017
Was at this hotel two years ago and again recently I find it has improved since. Cleanliness is better
1 out of 5
by Purnima

Location good, rooms horrible

Posted Jan 7, 2017 on Hotels
*) The worst hotel of the entire trip. The only reason to stay here should be proximity to Tanah Rata Bus Terminal and Indian Restaurants within walking distance, otherwise horrible property. *) We booked Superior Room, 1 Queen Bed, Mountain View, Balcony; Room No C101. And there was no balcony and no mountain view. There was a window on one entire side of the room facing the main gate, from where parking lot and other rooms of the hotel were visible. There was a protrusion outside along the window for about 6 inches which they claimed to be the afore-said balcony when questioned, but the truth of the matter is that if you stand there you cannot even close the sliding door behind you and if you keep the doors open insects tend to fly in. *) Only one set of towels, bath towels, were provided. No face towel or hand towel. *) No complimentary water bottles are provided, but there is a Coway water filter and dispenser kept at one place on every floor where you can refill your bottle. *) Two ugly set of re-usable plastic slip-ons were provided in room as slippers. *) Wifi is horribly slow, and that too you can connect only one device. And even then it's not like you can disconnect one and connect another, it is like once you logged in from one device that is the only device you can connect the entire day. *) No fan, no air-conditioning and very dimly lit room. *) Room looks very old and stained and the entire property is screaming for maintainence.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great Hotel at a Great Location !

Posted Jan 2, 2017
Pros: Bathroom, Cleanliness, Bed, View, Location, Carpark
Cons: WiFi in the rooms
Location: 2 waterfalls - Robinson & Parit are nearby. Other highly rated restaurants are nearby too.
Everything was great except the weak WiFi in the rooms. The WiFi at the lobby/reception area was good though. Overall 8.5/10 !
3 out of 5
by BUEN CHEK

Posted Dec 31, 2016 on Hotels
bad. breakfast setting not organised. everyone have to search for table for their own.
1 out of 5
by Syareena

Old and terrible

Posted Dec 27, 2016 on Hotels
Only if you are desperate. Booked a superior, queen bed. Got a double bed instead. When asked to change, they provided a smaller room where the showerhead holder is faulty and we had to wait for half hour for hot shower.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice view

Posted Dec 26, 2016
Nice hotel and very comfortably, recommended to others