Outdated room, noisy water heating, dirty, smelly
Posted Oct 31, 2016
I had to change rooms as the room I was in (1117) is directly beneath the water heating system on level 13. The other rooms I saw were either dirty or had a strong odor smell which the bellboy said few others have complained about.
The rooms I saw were dirty where either linen/bedding had stains and there were paint/stains on the wall and couch.
The rooms had no central heating, thus you cannot control the temperature if you want the room to be warmer. It tends to get cold as understandably it's in the highlands, but the fact that there's a ceiling fan which makes loud noise when switched on doesn't really help.
Overall, expected more from a Copthorne brand hotel. It's a shame that this hotel which has excellent views has such bad amenities and is in bad condition.