Ratings based on 590 Verified Reviews

3.6 out of 5
66% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 22, 2018
Near Hershey. Clean room, water in room, nice staff, attractive hotel. No elevator and not impressed with sleep number beds
3 out of 5
by A verified traveler

Posted May 30, 2018
Comment from Hotel Management
Jun 15, 2018 by Rob G., Hotel Management
Thank you for staying with us.
3 out of 5
by A verified traveler

Posted May 27, 2018
Need to do a better job of cleaning the carpeting. It is filthy. Other than that everything was good.
Comment from Hotel Management
Jun 15, 2018 by Rob G., Hotel Management
Sorry about the carpet. Glad everything else was good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Allentown PA

Close to PA capitol

Posted May 26, 2018
It was my first experience I’m Harrisburg ,I was attending a program at the state Capitol .Having the shuttle available was so convenient .Ray ,the driver, was helpful and very courteous .Thank you
Comment from Hotel Management
Jun 15, 2018 by Rob G., Hotel Management
Glad you enjoyed your stay with us and Ray was able to get you to the Capitol
5 out of 5
by A verified traveler

Posted May 21, 2018
Comment from Hotel Management
Jun 15, 2018 by Rob G., Hotel Management
Glad you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2018
Nice hotel and conference center. Reasonably Priced.
Comment from Hotel Management
May 10, 2018 by Rob G., Hotel Management
Thank you for staying with. We are glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted May 7, 2018
It was a nice stay! It included breakfast amd drinks.
Comment from Hotel Management
May 7, 2018 by Rob G., Hotel Management
Glad you enjoyed your stay.
3 out of 5
by A verified traveler

Posted Apr 22, 2018
Front desk agent, I think Melissa was her name did not greet me immediately (other front desk rep was assisting someone else). She was doing something else at the same time she was checking me in...just not very informative.
Comment from Hotel Management
Apr 30, 2018 by Rob G, Hotel Management
Sorry about your check in experience. We will address your issue.
3 out of 5
Recommended
for Everyone
by A verified traveler

About the nicest hotel in proximity to Carlisle

Posted Apr 22, 2018
Much too long waiting to check out. Only one staffer at front desk handling everything!!!
Comment from Hotel Management
Apr 23, 2018 by Rob G., Hotel Management
Sorry you had to wait to check out. Thank your for staying with us.
1 out of 5
by A verified traveler

Terrible

Posted Apr 15, 2018
Air conditioning was way too loud Neighbors were too loud, spoke to front desk and nothing was done. Beds are very uncomfortable.
Comment from Hotel Management
Apr 16, 2018 by JS, Hotel Management
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We will certainly look at the a/c unit & bed in that particular room and make any adjustments necessary to make sure both are in top condition. We take every precaution to make sure that all guests are affected by noise from other rooms as little as possible. Unfortunately this does on occasion occur, we will reiterate our procedures to the staff on how to handle these situations. I am sorry this occurred, we strive hard to exceed our guests expectations and hope you will consider us again when you are in the area.