Ratings based on 294 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from jersey

Great hotel away from the crowds

Posted Sep 20, 2017
Worth every penny after a day sightseeing to get back and sit by the pool and watch the river away from the crowds.
1 out of 5
by A verified traveler

Posted Aug 18, 2017
Unfortunately, this place is not worth the nightly cost
Comment from Hotel Management
Aug 30, 2017 by Paula Coutinho - Duty Manager, Hotel Management
Dear Guest, Thank you very much for your feedback and to give us the opportunity to improve. We are sorry if our hotel did not meet your expectations, your comments were already forwarded to our management and we are sincerely grateful for bringing those to our attention. We hope we can receive your visit again in the near future. Warmest regards, Paula Coutinho
5 out of 5
Recommended
for Everyone
by A verified traveler from united kingdom

Fantastic hotel!

Posted Aug 8, 2017
Amazing hotel for a truly luxurious experience! A little out of the centre but only €5 in an uber!
Comment from Hotel Management
Aug 8, 2017 by Duty Manager, Hotel Management
Dear laura, Thank you very much for your comments; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho
5 out of 5
Recommended
for Couples
by A verified traveler

Absolutely fabulous

Posted Jul 24, 2017
Pros: What is there not to like It is fabulous
Cons: Decor in bedrooms
Location: A bit far from the cente but th situation is beautiful and very quiet
We enjoyed every second of every moment It was sheer pleasure
Comment from Hotel Management
Jul 25, 2017 by Duty Manager, Hotel Management
Dear Guest, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho
5 out of 5
Recommended
for Couples
by A verified traveler from London

Delights by the Douro

Posted Jul 1, 2017
Pros: Architecture, setting and wonderful service!
Cons: Nothing
A wonderful hotel full of charm, with past nostalgia and a mix of new with old.
Comment from Hotel Management
Jul 25, 2017 by Duty Manager, Hotel Management
Dear Simon, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho
5 out of 5
by A verified traveler

Posted Jun 24, 2017 on Hotels
Beautiful building, great indoor and outdoor pools, delicious breakfast! Requires a cab ride to center of town.
Comment from Hotel Management
Jun 29, 2017 by Guest Service Manager, Hotel Management
Dear Guest, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho
5 out of 5
Recommended
for Everyone
by A verified traveler from Worcestershire UK

Everything you could want and more.

Posted May 20, 2017
Pros: Pretty much everything.
Cons: The approach via the main gate is very underwhelming for such a gem?
Location: A perfect location in a town that you will find hard to beat. Culture all around and as much choice as one could need when eating out.
Palácio do Freixo and Oporto are a perfect combination for a city break. There is nothing more one could need, good food, great service, ultra pleasant staff and above all peace and quiet. We would return in an instant.
Comment from Hotel Management
May 24, 2017 by Duty Manager, Hotel Management
Dear Wing Commander, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho
5 out of 5
Recommended
for Couples
by A verified traveler from Milton Keynes

Stylish hotel

Posted May 4, 2017
Pros: The riverside location and the cheerful and friendly staff
Classy hotel with a comfortable and relaxed atmosphere. Staff are very friendly, happy in their work and could not do enough for us during our stay. We enjoyed a full and varied range of breakfast choices and the quality of food served at dinner in the restaurant is exceptional. Porto is a lovely city and the Portuguese people are very friendly
Comment from Hotel Management
May 11, 2017 by Duty Manager, Hotel Management
Dear Nigel, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Hotel is fabulous.

Posted Apr 26, 2017
Pros: The staff1
Cons: For a 5 star hotel walk in showers should be provided and rooms could be a slightly larger.
Location: You need to either walk (45 mins) or get transport to city centre. Oport is a lovely city with lots to do and see. River cruise is good.
The hotel staff is very friendly and helpful. The service is fantastic and food is very good. Even though the hotel is not in city centre the location is great and a free shuttle service is provided. The only down side: would have preferred a walk in shower instead of shower in bath.
Comment from Hotel Management
May 11, 2017 by Duty Manager, Hotel Management
Dear Anita, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, LA

a great vacation

Posted Apr 25, 2017 on Orbitz
A truly wonderful time. A first class hotel every thing top notch, from the minuet we stepped foot on the property to when we had to go home. The staff was very accommodating and friendly. I wish every vacation was as nice as this one.
Comment from Hotel Management
May 11, 2017 by Duty Manager, Hotel Management
Dear Steve, Thank you very much for your comments; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho