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Reviews of Craigard House Hotel

3 out of 5
Craigard House Hotel
Low Askomil, Campbeltown, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 114 out of 228 reviews" "
Rating 8 - Good. 90 out of 228 reviews" "
Rating 6 - Okay. 14 out of 228 reviews" "
Rating 4 - Poor. 4 out of 228 reviews" "
Rating 2 - Terrible. 6 out of 228 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Stayed 2 nights in Oct 2023
Response from Lori on Oct 30, 2023
Many thanks for your kind review. We are pleased you enjoyed your stay.

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
amazing stay, amazing property and amazing breakfast. Did feel a little sad about the night manager whom, when we asked whether the bar was open at 10:15pm after we’d got in after dinner, told us she was serving till 10:30. We said we’d only want one as we’d had a few with dinner and we’re met with the reply of: if you’ve already had a couple then you’ve probably had enough. Other than that everything was excellent and exceeded expectations.
Stayed 1 night in Sep 2023

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lori on Sep 28, 2023
Many thanks for your kind review. We are very pleased that you enjoyed your stay, and the food in the restaurant.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mull delight
Welcoming and friendly staff, excellent service, lovely ambience
Stayed 3 nights in Sep 2023

2/10 Terrible

Mark

Traveled with partner
Liked: Amenities, property conditions & facilities
When we were ordering the room for the 28th we were sure it was the top of the line room. We are senior citizens. We were given a room with three beds off to the side. The TV and remote were worthless. The lamps in the room did not work, and the staff could not tell us how to get them to work. The next morning we noticed the room next to ours was the top of the line room we requested from Expedia. For an extra fee They were able to give it to us for another night, which was the excellent Expedia charged us for room.
Stayed 1 night in Aug 2023
Response from Lori on Sep 28, 2023
I think it is extremely unfair of you to give us a one star review for something that could not possibly be our fault. We had no control over the room you booked, before you arrived at the hotel. In fact, once you arrived, you asked for a further night's stay in that room. Only changing your mind the following day, once you had seen into the Honeymoon Room. The lamps in the room did work, and the tv and remote were working.

10/10 Excellent

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definately will go back
Thoroughly enjoyed my stay, would recommend, staff very helpful and friendly, food delicious
Stayed 2 nights in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Business traveler
Clean rooms, well-appointed, friendly staff and a good range of excellent tasty food. I was travelling on business and I will use the hotel again when I next require a stay in that area.
Stayed 1 night in Jul 2023

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness
Old whiskey baron house. Staff could be a little more enthused when interacting with guests.
Stayed 2 nights in Jul 2023

8/10 Good

Phillip

Stayed 2 nights in Jul 2023

6/10 Okay

Deborah, Houston

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is in an amazing location, the dining room has commanding views over the water and Campbeltown. We have stayed here before and loved it, but rather disappointed this time as the place is showing it’s age. Staff are wonderful as is the food
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Stayed 1 night in Jun 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Clean tidy and friendly
Stayed 3 nights in May 2023
Response from Lori on May 18, 2023
Dear Bob, Thanks very much for your kind review. We are pleased you enjoyed your stay, and hope to see you again in the future.

10/10 Excellent

GARY GEORGE, Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room overlooking the bay with plenty of space and updated facilities. Would definitely stay again.
Stayed 1 night in Apr 2023
Response from Lori on Apr 27, 2023
Thanks for your very encouraging review. We are very pleased you enjoyed your stay, and look forward to the possibility of seeing you again.

10/10 Excellent

G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lori on Mar 31, 2023
Many thanks for your kind review. We are very pleased you enjoyed your stay at Craigard House.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t stay again.
Arrived quite late, carpark is really dark & not well signposted. Bed sheets were stained. Room was infested with big black flies (not midge) managed to kill 10 before deciding to sleep in my van in the carpark as no one in reception to complain to. Went to have a shower in the morning & the shower pump just squirted water on & off. Wasn’t happy! Can’t comment on breakfast as didn’t chance it seeing the state of the room. First time staying in Campbell town & think it will be my last.
Stayed 1 night in Jan 2023
Response from Lori on Jan 26, 2023
Terribly sorry to hear this. Please accept my apologies. As you paid your room in advance, please contact Hotels.com for a full refund.

10/10 Excellent

Jodie

Stayed 1 night in Jan 2023
Response from Lori on Jan 14, 2023
We're glad you enjoyed your stay, and thank you for your kind review. Hopefully we will see you another time.

10/10 Excellent

Jason

Stayed 2 nights in Dec 2022
Response from Lori on Jan 14, 2023
Thanks for this kind review. We hope to see you again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accomodating.
Stayed 1 night in Oct 2022

10/10 Excellent

Jazmyne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good about this property, and it's staff. From the moment we arrived, we were enchanted by the picturesque grounds and views of the water. Upon checking in, we found our rooms to be immaculate and comfortable, and also wonderfully decorated. The staff is the friendliest and most welcoming of any of the places we've stayed at so far, and the meals were absolutely delicious. I will definitely be staying here the next time I come back to Campbeltown!
Stayed 1 night in Sep 2022
Response from Lori on Oct 7, 2022
Thank you so much for the very kind review you have given us. It is much appreciated. We are delighted you enjoyed your stay, and the food, and hope you will be back soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Campbeltown Delight
Excellent stay in comfortable and convenient lodging.
Stayed 4 nights in Sep 2022
Response from Lori on Sep 28, 2022
We're very pleased you enjoyed your stay at Craigard, and in Campbeltown. We enjoyed your visit, and look forward to the possibility of seeing you again. Thanks for your kind words.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Lori on Sep 14, 2022
That's very kind. We really appreciate your great review and are pleased you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
It was a nice stay. The single room wasn't too small, it was clean and well-maintained. It's a mile or so from town, but cabs are readily available. Breakfast was nice. All around nice.
Stayed 1 night in Sep 2022
Response from Lori on Sep 12, 2022
Delighted you enjoyed your stay. Thanks for the kind review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Hotel was good value for the price. Lovely views from the front of the hotel
Stayed 2 nights in Aug 2022
Response from Lori on Sep 2, 2022
Thanks for your kind review. We are glad you enjoyed your stay.

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Craigard House was wonderful. Room was large and very comfortable. Staff were very helpful we though they were dealing with staff shortages (as is everyone) Definitely would recommend this to anyone looking for a comfortable, quiet place to stay.
Stayed 2 nights in Aug 2022
Response from Lori on Aug 30, 2022
Many thanks for your kind review. It is much appreciated.

10/10 Excellent

Allan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lori on Aug 30, 2022
Thanks for your kind review.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic with views over Campbellton Loch. The grounds are lovely and well maintained. My room was spacious and well appointed, with a large comfortable bathroom. Staff were friendly, helpful and efficient.
Stayed 3 nights in Aug 2022
Response from Lori on Aug 30, 2022
Thank you for your kind review. We hope you enjoyed the remainder of your holiday.

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location, comfortable clean rooms and an excellent breakfast, well worth a visit.
Stayed 2 nights in Aug 2022
Response from Lori on Aug 8, 2022
Many thanks for this very kind review. We are pleased you enjoyed your visit and the food.

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canadian family tour of UK
Fantastic retreat in an incredible area of Scotland. I highly recommend this hotel. Great service, quiet rooms, great food! Incredible views!
Stayed 2 nights in Aug 2022
Response from Lori on Aug 4, 2022
What a kind review. Thank you so much. Hope you enjoy the rest of your holiday.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It is in a great location, our room was a small suite which was huge and a fabulous view, it has more of a guest house feel about it , as there wasn't a bar as such , you could get a drink but the staff went into the kitchen for it ,only downside was only one person serving breakfast and room service .
Stayed 3 nights in Jul 2022
Response from Lori on Aug 3, 2022
Thanks for your review.

10/10 Excellent

E E

Stayed 1 night in Jul 2022
Response from Lori on Jul 28, 2022
Thanks for your kind review. We are pleased you enjoyed your stay.

10/10 Excellent

Denis

Stayed 1 night in Jul 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Hotel was excellent in every way. Food delicious and very good value for money
Stayed 2 nights in Jul 2022
Response from Lori on Jul 28, 2022
Thank you for a great review. We are very pleased you enjoyed your stay.

6/10 Okay

Kaye

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful room and view. Quiet and relaxing. Staff require more training.
Stayed 1 night in Jun 2022
Response from Lori on Jul 28, 2022
Thanks for the review. Sorry our staff did not measure up to your requirements.

8/10 Good

Donal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Lori on Jul 28, 2022
Thanks for the kind review.

10/10 Excellent

William Malcolm

Stayed 2 nights in Apr 2022

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It is Kintyre after all.
We stayed here while visiting relatives in the area. The hotel was listed for sale the same week and this may have had an effect on owners. However, arrived and was asked our name and given a room key by male owner(?) . No effort to welcome us or ask how our (long) journey had been. Upon return from town later, high wind blew open storm door and female owner (?) shouted for door to be shut and rushed forward. Sorry but if winds blow open the door - it is Kintyre after all - , sort the door don't shout at guests! Stayed 2 nights and internal corridors were unlit at night but stangely all lights on in morning when not needed. Inner hall and room felt oppressively hot on arrival but able to turn down room heater and open window. Room was comfortable with very large bathroom. It rained at night - it is Kintyre after all - and rain gutter dripped long after rain stopped. Breakfast was good and staff pleasant and helpful. Overall stay was okay and certainly quieter than town centre hotels where family had warned there can be noise all night from boy racers.
Stayed 2 nights in Apr 2022

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splash out and treat yourself
I booked this as part of a reward night for my partners birthday, we booked the junior suite and it was absolutely amazing. Beautiful views and a large comfortable room! Highly recommend this room
Stayed 1 night in Feb 2022

8/10 Good

Alexander

Stayed 1 night in Jan 2022

10/10 Excellent

John

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building that has been lovingly restored to a high standard with very tasteful decor throughout. Booking in was quick and easy. We had the honeymoon suite which was very comfortable and had everything we required. The dining room was very pleasant, the Menu catered for all tastes and the food was excellent. Service was a little slow but the meals always arrived with a smile from the waitress. We would highly recommend this hotel if you are looking for a quiet relaxing break.
Stayed 4 nights in Jan 2022

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, beautifully converted mansion. Loads of character. Setting and view are very pretty. We were there on a rainy October weekend so we couldn't enjoy the outdoor space, but the outdoor space looked really nice. The family room we stayed in was very spacious yet cozy, with three somewhat distinct sleeping areas. Very nicely appointed, exceeded expectations. Welcome treats and beverages in our room were a nice surprise. Check-in/check-out was easy, fast, old-school. Included breakfast in the morning was hot and made to order, which was nice. The evening menu could stand to be paired down though. There are so many options it seems things must get pulled out of the freezer on demand. Everything we ordered at dinner was okay, not great. Highly recommend this place as a B&B. Would maybe get dinner elsewhere in town. Overall a fun stay, would return!
Stayed 1 night in Oct 2021

8/10 Good

Alan

Stayed 1 night in Dec 2021

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a super stay. Everyone was friendly and the room was very pleasant. Large spacious and the bed was very comfortable
Stayed 2 nights in Oct 2021

8/10 Good

Denise

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2021

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Lori on Sep 16, 2021
Thanks for your very positive review. We are glad you enjoyed your time here.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Lori on Sep 12, 2021
Thanks for your kind review.