Needs a good plumber and more
Posted Feb 10, 2014 on Orbitz
Although this place advertizes as luxury, and some of the features are high end (marble, large rooms, nice bed, architecture) basics are seriously wanting. The pool floor and walls are covered with mold or mildew; you can see where it is scraped off where people enter or rub against the sides. Sometimes the water in the bathroom stops altogether; when management is notified, they fix it, but offer no apology. It takes several minutes for the hot water to come out hot. The sink and shower do not drain well, making the shower floor very slippery. The room smells like insecticide, and, indeed, there is a complimentary can of Raid and insect repellant spray. Toiletries are supplied in cute jars, but not sealed. Do they simply top up the contents (shampoo, lotion, etc.) between guests? In one of the rooms of our large party there were mouse (or large insect) droppings on the floor, The waiters in the restaurant (food is OK) do not supply napkins unless asked, at every meal. Coffee mate is served with coffee; you have to ask for milk, every time. The have a bar, but no proper bartender; they only know how to make drinks from a mix or ready-made. The state/city charge a very high room tax (over $100/night); I was told that this was included in my pre-paid room fee, but, when I checked out, I was charged over $500.00 for four nights. The manager speaks poor English, cannot make herself understood; all the guests are American. They have a guest computer, but it is not hooked up to a printer. This is a two star hotel in a five star wrapper.