Outdoor pool
Check availability

Reviews of Hacienda Uayamon

3 out of 5
Hacienda Uayamon
KM 20 Carretera, Uayamon-China-Edzna, Uayamon, CAM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 151 reviews" "
Rating 8 - Good. 34 out of 151 reviews" "
Rating 6 - Okay. 11 out of 151 reviews" "
Rating 4 - Poor. 5 out of 151 reviews" "
Rating 2 - Terrible. 2 out of 151 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Valentina

Stayed 1 night in Jul 2023

8/10 Good

Gloria

Stayed 2 nights in Jun 2023

8/10 Good

Vera

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel!!!
Excellent hotel and installations. Great for couples. If you plan to make some visits around the place, you will need your own transportation. It's far from everywhere.
Stayed 3 nights in Oct 2022

8/10 Good

alexander

Stayed 1 night in Aug 2022

4/10 Poor

Guadalupe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lower the price to match the service
Needs lots of maintenance in the rooms Fumigation is a must mosquitoes and spiders Food lots of improvement For the price you expect more Very nice pool Beautiful natural landscaping/loved t birds
Stayed 3 nights in Jun 2022

8/10 Good

Tanya

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, facilities, and personal was great. The only negative point was Sebastian, the guy from restaurant, he was not very kind on his manners when he talked about the hair of my pet. I guess for 300 usd per night he could clean the chair where my pet was sitting.
Stayed 2 nights in Jun 2022

10/10 Excellent

Abraham

Stayed 2 nights in Apr 2022

10/10 Excellent

Roman

Stayed 1 night in Mar 2022

10/10 Excellent

Nancy, McAllen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t rave enough about the staff and property! Loved every minute we spent here.
Stayed 2 nights in Mar 2022

8/10 Good

gerardo

Traveled with family
Liked: Staff & service
Amazing place, rooms need renovation.
The place is amazong, well worth visiting. The rooms need renovation. The hotel is located in the middle of the jungle, so you have to expect insects and spiders. The problem was that the windows and doors didn’t kept them out, as they wouldn’t close completely. So we have a few visitors at night, spiders and a frog. Anyway, the hotel and place are amazing and unique.
Stayed 2 nights in Jan 2022

10/10 Excellent

Kelly

Stayed 1 night in Nov 2021

6/10 Okay

Julie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely disappointed poorly maintained property
The grounds upon entry were gorgeous and I had such high expectations. For clarity, this was the fifth hacienda we stayed in under the luxury collection in Mexico, so the bar had been set previously by the Santa Rosa, San Jose, Campeche, and Temozon haciendas. This one, while I get they want to maintain eco-consciousness and I get it’s in nature, we arrived with a rental car and three kids, which were swarmed with mosquitoes when we tried to get our stuff and kids out of the car. We’ve been to Mexico so we expect mosquitoes but this was crazy. It’s rainy season, but the hotel should really power wash off the moss on the walkways because it’s dangerously slippery. We had a frog in the room, a swarm of stinging ants in the bath, the bathtub itself has clearly not been cleaned in a very long time, the toilet struggled to flush, and the staff in the restaurant seemed annoyed by our presence which was a stark contrast from the other places, and the roof was leaking from the rain. My last complaint is the hallway wasn’t sealed off completely from outside, so mosquitoes easily got in. I generally don’t mind nature when I’m in nature, but want the room to be a refuge from further exposure, especially with my kids, from the elements. It just seems like it’s not being well maintained, which is a massive bummer. I will say they did let us check out super early (about 5 AM) and had a box of fruit for us since breakfast wasn’t available yet and that was very nice of them.
Stayed 2 nights in Oct 2021

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal de la hacienda es estupendo sobre todo Pedro en el restauran, todos atentos ayudar y hacernos sentir cómo en casa. muchas Gracias!!
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Aidee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Clean, comfortable and great service. Staff is very friendly.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Beautiful property, food was a let down.
Stayed 1 night in Jun 2021

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historia, naturaleza y confort
Sin duda uno de los mejores Hoteles de Mexico. Solo 12 habitaciones en 100 hectáreas. Historia, naturaleza y confort. Seguro regresamos. Solo mejoraría comedor.
Stayed 1 night in Jun 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, well-managed property
This property is lovely and the rooms are ample, clean and have everything you need. The service was very good. We toured this old hacienda with one of the landscape managers that had been on the property many years. On Sunday they cooked cochinita pibil and lechon in a traditional Mayan pit and served this for the midday meal. We have been to many haciendas around the area; most are nice, but most do not have excellence across all categories. We will return whenever we can.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Takes your breath away as soon as you get in to the property, the huge ceiba tree, the chapel and the pool are the jewels of the hacienda, the staff makes you feel like the owner of the place the only detail was that the room bar was completely empty, they have for sale different packages with drinks and snacks, they could’ve thrown a couple of drinks with the room and would make them look top notch.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique hotel. Each room is its own separate structure surrounded by vegetation, very private. Staff was great from start to finish. Restaurant food was good too, especially the local dishes.
Stayed 1 night in Mar 2021

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran lugar para pasar un par de dias desconectado
Gran lugar con jardines excepcionales. El staff de hotel súper amable. La comida no está muy bien y definitivamente puede mejorar
Stayed 2 nights in Nov 2020

8/10 Good

Bettye

Liked: Cleanliness, staff & service, room comfort
Hacienda Break
We enjoyed our getaway at Hacienda Uayamon. We had stayed at other haciendas in this group of hotels in the Yucatan so knew generally what to expect. The grounds and setting are spectacular within a tropical forest. Due to covid concerns we did not opt for housekeeping during our 2 night stay even though it was available. The bed was quite comfortable and internet signal was fine. The property was renovated in 2000 so the cement bathtubs and stone finishes are a bit worn so it seems time for a little refurbishing but during this difficult period in the hospitality industry that will be in the future. The restaurant offered a good breakfast and the dinner menu included a number of regional specialties. Salads were fresh and service was good. We wrote ahead and scheduled a birding tour at 7:00 one morning with a local guide which was a lovely way to start the day. The staff also offers a hacienda tour for those who wish to learn more about the history of the place. The pool is quite dramatic and has changing rooms adjacent so you don't have to go back to your casita in a wet suit. Wifi worked well here. I would definitlely consider returning sometime in the future. Unless you are visiting the Mayan ruins at Edzna about 38 kilometers away, there isn't too much to see here but the beach and the city of Campeche are nearby.
Stayed 2 nights in Dec 2020

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Spectacular!
We had a brief yet amazing stay at the Hacienda Uayamón. While a bit remote, the grounds, service, and amenities makes your stay feel like an enchanting escape. We dined at the restaurant for both dinner and breakfast (delicious!) and took advantage of the unforgettable pool area, which is reserved in 2-hour blocks. Our suite was located the furthest away, beautiful, spacious, and luxurious. Finally to cap our 24hr stay we were given a personal tour by one of the long-time groundskeepers of the hacienda and gardens, telling us the history of the land and the the plants and trees on site. Truly and unforgettable experience that we hope to have again sometime soon! p.s. Regarding COVID-19 measures, face masks are worn by all, workers and guests, throughout the property, and hand sanitizers are readily available.
Stayed 1 night in Nov 2020

6/10 Okay

Dani, México D.F.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Es un hotel hermoso, solo que el personal le falta ser más cooperativo y coordinación, regular con la atención al cliente.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Enrique on Feb 4, 2020
Thank you for your feedback.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of luxury in the rainforest
Amazing property secluded in the rainforest! The pool was fantastic. They were out of several things in the restaurant but we really enjoyed our time there!
Stayed 2 nights in Jul 2019

8/10 Good

Vladimiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful Hacienda
Beautiful Hacienda, great rebuild of old hacienda in the middle of a Jungle. Good combination between the old structure and reconstructed areas. Peaceful place to relax for a couple of days. Personal very friendly. The hotel has some social programs with the community, congratulations! Food is good, few rooms so normally you feel like you are alone most of the time. We took the bird watch tour in the morning, many different birds around the hacienda. It is great! In the front there is a Ceiba tree with more than 100 years....impressive.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL
Very Beautiful Hacienda, and a GREAT SERVICE and ATTITUDE !!!
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ela, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
It's very charming and romantic. The scenery is beautiful and you wake up to the birds singing. The staff is trying hard to make your stay memorable.

4/10 Poor

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Extremely beautiful but jungle environment makes for a bad stay
This is an extremey beautiful and exclusive hotel but the tropical jungle which it is inside of makes for extreme dampness in the rooms and lots of bugs. Might of been the time of year but humidity was so great that bedsheets were damp and turning air conditioning on and off generated puddles on the floor! Lots of bugs as well. A scorpion strolling around the bath tub and wasp attacks in the swimming pool didn't help!

10/10 Excellent

Eulalio, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda
Is a great opportunuty to stay in a henequen (sisal) hacienda, it conbines some parts of the building not remodeled and not conditioned so one can see how demolished and abandoned it was when henequen business collapse. There is a fantastic, great, huge ceiba! so if you are interested in trees you are going to love it

10/10 Excellent

Julie, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote, but an authentically luxurious location with wonderful staff
I've stayed at some amazingly wonderful places across the globe and the Hacienda Uayamon is right up there with the best of them. It's not because it's a member of the Luxury Collection; without saying, it's a fine 'hotel' on that account; no, it's more because of the location and atmosphere - located 21kms inland from Campeche, it's a former landed estate that blends well renovated buildings with the impressive ruins of others; both of which give you a glimpse of its former grandeur. The hotel staff were always polite, responsive, and genuinely interested to talk to you and share cultural and historic information. As for the Uayamon Restaurant, the cuisine was exceptional! We cancelled some of our plans just so that we could relax and enjoy and photograph the place. Mosquitoes were no problem although a large spider that managed to find refuge under our camera bags gave me a start! We had two wonderful nights there, but we plan on returning and spending many more!

8/10 Good

Cynthia

Stayed 4 nights in Mar 2024

10/10 Excellent

Francisco José Vargas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente…solamente Que el Servicio en el restaurante tardo …habían más meseros que gente en cocina …entonces creo que eso hacía que tardaran los alimentos en llegar De resto todo en la Hacienda muuuy bien!!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Herbert Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Un sueño en la selva maya 🙌
Stayed 2 nights in Jul 2023

10/10 Excellent

LUIS HERMILO HERNANDEZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cama y las almohadas estaban super cómodas
Stayed 1 night in Mar 2023

10/10 Excellent

Manuel

Stayed 1 night in Apr 2023

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquila, ideal para descansar
Stayed 1 night in Mar 2023

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, room comfort
Belle hacienda mais bruit de travaux jour et nuit
L'hacienda est magnifique et la piscine assez magique. Notre suite était grande mais assez rustique. Propreté tout juste correcte. Tv avec 4 chaînes donc sans intérêt mais on n'y allait évidemment pas pour cela mais pour se reposer dans un cadre somptueux. Et justement le problème est que nous n'avons pas pu nous reposer à cause de gros travaux à proximité et ke bruit incessant, jour et nuit, des alarmes des camions en train de manoeuvrer. Pas la faute de la hacienda certes mais aucune information ne nous avait été communiquée en amont sur ces travaux et aucun geste commercial n'a été fait. Au final le résultat est là : nous n'avons pas réellement profité de notre séjour.
Stayed 1 night in Feb 2023

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La hacienda está hermosa, pero creo que las habitaciones les falta Mantenimiento están algo deterioradas y deben de tener cuidado con los insectos ya que en mi habitación habían 5 Ranas tuve que llamar para que las sacaran
Stayed 1 night in Dec 2022

4/10 Poor

Edgar Josue

Traveled with family
Disliked: Cleanliness, staff & service
Deja mucho que desear
Se empieza a notar descuido de la hacienda y descuido en los detalles. En el WC de la habitación encontramos un sapo, entendemos que estamos en medio de flora y fauna abundante y que es hasta cierto punto normal pero creo que antes de entregar la habitación deberían dar un pequeño recorrido por la habitación. Ya que no parecía algo reciente, aparte del sapo, había suciedad, quizá llevaba uno o dos días ahí. Adicionalmente, en él bungalow igual estaba sucio y había un avispero. Lo mismo, cerca de la habitación creo que deberían tener cuidado con eso es claro que en las áreas comunes podría haber y no habría más que tener cuidado, pero en las habitaciones donde se supone que es lugar seguro debería cuidarse ese detalle. Los teléfonos para llamar a recepción tampoco sirven, el contacto con el hotel vía teléfono tampoco me fue posible… en fin el lugar sigue siendo increíble pero los detalles les empiezan a fallar… y en un lugar de este tipo se supone que es lo que cuidan …
Stayed 1 night in Sep 2022

10/10 Excellent

Carlos Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

MARÍA EUGENIA ROJAS

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Sólo le falta rampas para discapacitados Pero es entendible por los amplios espacios y por lo bello del lugar y vegetación Pero no recomendable para mayores de 69 con lesiones en piernas unico restaurante es como cima de pirámide
Stayed 1 night in Jul 2022

10/10 Excellent

Quentin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Arturo Boisseauneau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar increíble en medio de la selva en el Estado de Campeche, México. La atención de todo el personal es insuperable. Ellos son quienes hacen de este lugar uno de los destinos únicos de México. El restaurante es delicioso. Las habitaciones del más alto nivel. El lugar es hermoso, lleno de historia y rodeado de la naturaleza. Muy buena opción para hacer eventos o para desconectarte y relajarte unos días. Sin duda regresaremos.
Stayed 1 night in Jul 2022

6/10 Okay

Alejandro

Traveled with family
Disliked: Staff & service, amenities
No había servicio de internet ni de teléfono El servicio del restaurante es pésimo, muy lento y grosero.
Stayed 2 nights in Jun 2022