Ratings based on 268 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from melbourne, florida

Snub people, hard beds

Posted Oct 29, 2017
I had to add a night to my Expedia reservation and did it directly with the hotel. The lady at reservations was very polite and helpful getting us a little upgrade so we had enough living space since we were staying so many days. At arrive the front desk miss was very nice and pleasant. The beds in the room were hard as a rock! Not pillow top on those beds! My only problem was with the bell mans they were very snob and gave us dirty looks our entire stay (I guess because they only want europeas and not Americans) one of the bell man with all silver teeth actually acuse my husband of stealing a pillow (actually we were taking the pillow to our fishing trip for my mothers comfort ) then I talk with I believe was the capitan of the bell staff (I think his name was Carlos )and apologized and ymentioned that you have to ask permission to take anything from the room like towels, etc. I’m not used to this since I also work for hospitality myself but I guess is their culture. So be aware
Comment from Hotel Management
Nov 9, 2017 by Sara Cesar , Hotel Management
Dear Yaz, thank you very much for your comments regarding your stay with us, we are very sorry for your appreciation, rest assured that we will be improving every aspect to achieve your preference. Best Regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tabasco

Nice place

Posted Oct 24, 2017
The beds are a little hard but in general is a good hotel to rest. The rooms are clean.
Comment from Hotel Management
Nov 11, 2017 by Sara Cesar , Hotel Management
Estimado Carlos, qué gusto saber que su experiencia fue confortable y que nuestros colaboradores se esmeran en atenderlos como se merecen nuestros huéspedes. Es nuestro compromiso lograr estancias placenteras. Los esperamos pronto! Atentamente: Sara Cesar/Gte. de Ventas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Nice and affordable hotel

Posted Aug 23, 2017
Great experience. Walking distance from lots of attractions.
Comment from Hotel Management
Aug 28, 2017 by Sara Cesar , Hotel Management
Estimado Huésped, Qué gusto saber que su experiencia fue confortable y que nuestros colaboradores se esmeran en atenderlos como se merecen nuestros huéspedes. Es nuestro compromiso lograr estancias placenteras. Los esperamos pronto!
4 out of 5
by Janice

Nice hotel

Posted Jun 8, 2017 on Hotels
Hotel Campeche was lovely and despite being right down town, it was very quiet. We received excellent service and we appreciated the off-street parking. I recommend the hotel, but I do not recommend Campeche.
Comment from Hotel Management
Jun 16, 2017
Dear Guest: Thank you for your comments, it is a pleasure to know that your experience was comfortable and that our collaborators are careful to treat them as they deserve our guests. It is our commitment to achieve pleasant stays. We wait for you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to every point of interest

Posted Apr 14, 2017
Great location, clean and wonderful staff. Restaurant has great food and personnel was always attentive
5 out of 5
by William

Excellent hotel but terrible hotel restaurant

Posted Mar 13, 2017 on Hotels
The hotel was wonderful. The people were were extremely courteous and helpful. Unfortunately, the hotel restaurant wasn't. We tried it and it fail badly.
4 out of 5
Recommended
for Everyone
by A verified traveler from where the anchor drops

Nice hotel in the center

Posted Mar 8, 2017
I stayed 2 nights, everyone was very courteous and pleasant. The hotel was clean (except the remote control which was quite bad) and the room though not too big sufficient for it's purpose. The location on the edge of very center is perfect.
5 out of 5
by Glen

Posted Feb 24, 2017 on Hotels
Excellent hotel; great location; staff fantastic.
4 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg mb. canada

Nice hotel in centro

Posted Feb 21, 2017
This was our first visit to Campeche. The location was close to the main market, restaurants and the Malecon. The hotel was beautiful. The pool very refreshing in the +32C heat
Comment from Hotel Management
Feb 24, 2017 by ., Hotel Management
Dear Janice: Thank you for your for your preference, We wait for you soon! Sincerely yours: Sara Cesar / Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Useful place to stay with good amenities.

Posted Feb 12, 2017
Efficient hotel. Secure parking. Interesting local clientele. Good restaurant. Quite well situated. Good value
Comment from Hotel Management
Feb 26, 2017 by Gerencia Geneal, Hotel Management
Estimado huésped: Qué gusto saber que su experiencia fue confortable y que nuestros colaboradores se esmeran en atenderlos como se merecen nuestros huéspedes. Es nuestro compromiso lograr estancias placenteras. Los esperamos pronto! Atentamente: Sara Cesar/Gte. de Ventas.