Calle 10, 126, San Francisco de Campeche, Campeche, CAM
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Estimado huésped, agradecemos el tiempo tomado para hacernos sus comentarios, sentimos mucho los inconvenientes presentados, por supuesto pondremos énfasis en la mejora de nuestros servicios. Ojalá nos permita otra oportunidad de atenderle y demostrarle nuestra mejor intención.
The front desk staff went above and beyond to help with printing and copying documents needed for an appointment. The rooms were clean and comfortable. Although the barhroom is outdated the lighting is good, space adequate and the water was hot.
Catherine
Stayed 1 night in Feb 2024
Response from Gerencia on Feb 16, 2024
Thank you very much for your comments, they are always well received and motivate us to continue giving our best. The entire Plaza Campeche team appreciates your preference.
Beautiful lobby. Restaurant was priced accordingly and much cleaner than the outdoor places on 59 due to the construction going on there. It is not in the fort walls, so location wasn’t great with lots of traffic. The park across the street needs cleaned up. Next to the botanical gardens which are closed for reconstruction! Protected parking lot is a plus! Would stay here again if in Csmpeche
Timothy
Stayed 2 nights in Feb 2024
Response from Gerencia on Feb 13, 2024
Thank you very much for your comments, they are always well received and motivate us to continue giving our best. The entire Plaza Campeche team appreciates your preference.
Muchas gracias por sus comentarios, siempre son bien recibidos y nos motivan a continuar dando lo mejor de nosotros. Todo el equipo de Plaza Campeche agradece su preferencia.
Beautiful and comfortable hotel. The restaurant on site was pretty good too.
Adriana
Stayed 1 night in Jan 2024
Response from Management. on Feb 13, 2024
Thank you very much for your comments, they are always well received and motivate us to continue giving our best. The entire Plaza Campeche team appreciates your preference.
Elegant and friendly hotel, beautifully appointed. Everything was perfect. The restaurant serves good food and is reasonably priced.
Maria
Stayed 1 night in Jan 2024
Response from Management. on Jan 23, 2024
Thank you very much for your comments, they are always well received and motivate us to continue giving our best. The entire Plaza Campeche team appreciates your preference.
8/10 Good
Dennis
Jan 9, 2024
Dennis
Stayed 3 nights in Jan 2024
Response from Gerencia on Jan 10, 2024
Estimado huésped: Sus comentarios siempre son bien recibidos y nos retroalimentan para buscar acciones que nos permitan dar lo mejor de nosotros y con ello lograr la satisfacción de nuestros huéspedes. Gracias por su preferencia.
Muy cerca de los principales atractivos de Campeche
Jesus Francisco
Stayed 2 nights in Dec 2023
Response from Gerencia on Jan 2, 2024
Muchas gracias por su preferencia!
6/10 Okay
GREGORIO
Traveled with family
Dec 23, 2023
GREGORIO
Stayed 1 night in Dec 2023
Response from Gerencia on Dec 23, 2023
Estimado huésped, agradecemos el tiempo tomado para hacernos sus comentarios, sentimos mucho los inconvenientes presentados, por supuesto pondremos énfasis en la mejora de nuestros servicios. Ojalá nos permita otra oportunidad de atenderle y demostrarle nuestra mejor intención.
10/10 Excellent
Kurtis
Business traveler
Dec 18, 2023
Liked: Staff & service
Disliked: Cleanliness, room comfort
Shower/tub leaked. A bit bright during sunrise/day time. No blackout curtains.
Kurtis
Stayed 4 nights in Dec 2023
Response from Management. on Dec 23, 2023
Thank you very much for your comments, they are always well received and motivate us to continue giving our best. The entire Plaza Campeche team appreciates your preference.
Estimado huésped: Sus comentarios siempre son bien recibidos y nos retroalimentan para buscar acciones que nos permitan dar lo mejor de nosotros y con ello lograr la satisfacción de nuestros huéspedes. Gracias por su preferencia.
El lugar es muy bonito y lo tenias decorado para navidad y se veia hermoso solo que las camas son muy incomodas para descansar.muy duras.
Josefina
Stayed 1 night in Nov 2023
Response from Gerencia on Nov 22, 2023
Estimado huésped, agradecemos el tiempo tomado para hacernos sus comentarios, sentimos mucho los inconvenientes presentados, por supuesto pondremos énfasis en la mejora de nuestros servicios. Ojalá nos permita otra oportunidad de atenderle y demostrarle nuestra mejor intención.
10/10 Excellent
Jose Hugo
Nov 20, 2023
Jose Hugo
Stayed 4 nights in Nov 2023
Response from Gerencia on Nov 21, 2023
Muchas gracias por sus comentarios, siempre son bien recibidos y nos motivan a continuar dando lo mejor de nosotros. Todo el equipo de Plaza Campeche agradece su preferencia.
Staff extremely attentive and helpful.
Beautiful property. Wish rooms had refridge!
Dixie
Stayed 4 nights in Oct 2023
Response from Gerencia on Nov 4, 2023
Dear Dixie, Thank you very much for your comments, they are always well received and motivate us to continue giving our best. The entire Plaza Campeche team appreciates your preference.
Dear guest: Your comments are always well received and we are fed back to look for actions that allow us to give the best of ourselves and thereby achieve the satisfaction of our guests. Thanks for your preference.
Room was not clean
No privacy in the room - since it was located on the front door
galit
Stayed 1 night in May 2023
Response from Management. on May 27, 2023
Dear guest, thank you very much for your comments regarding your stay with us, we are very sorry for your appreciation, rest assured that we will be improving every aspect to achieve your preference. Best Regards!
Perfect location, elegance took my breath away, dining room reminds me of more elegant times, food very good even for a vegetarian. Friendly attentive staff. Across the street from a park and museum/botanical garden. Easy access to Malecon, El Cento, major sites and route 180.
Robert
Stayed 3 nights in May 2023
Response from Management. on May 12, 2023
Dear Guest: Thank you for your comments, it is a pleasure to know that your experience was comfortable and that our collaborators are careful to treat them as they deserve our guests. It is our commitment to achieve pleasant stays.
Estimado huésped: Sus comentarios siempre son bien recibidos y nos retroalimentan para buscar acciones que nos permitan dar lo mejor de nosotros y con ello lograr la satisfacción de nuestros huéspedes. Gracias por su preferencia.
10/10 Excellent
Raymond
Mar 17, 2023
Raymond
Stayed 4 nights in Mar 2023
Response from Gerencia on Apr 8, 2023
Buenos días! Gracias por su preferencia y comentarios.
Great location service is good but the staff needs training to cater better to the clients.
Alonso E
Stayed 2 nights in Feb 2023
Response from Management. on Feb 28, 2023
Dear guest, we appreciate the time taken to make your comments, we are sorry for the inconvenience presented, of course we will emphasize the improvement of our services. We hope it will allow us another opportunity to assist you and show you our best intention. Sincerely, General Manager.
Thank you for your preference and comments. Best regards,
6/10 Okay
Kaylene
Traveled with partner
Feb 8, 2023
Liked: Cleanliness, staff & service, amenities
This hotel is in a great location. Easy walk to any of the sights in the centro. The rooms are a little dated. The bed sheets did not fit on the bed and I constantly woke up in the middle of the night sleeping directly on the mattress. Also the wifi was very spotty. If you needed the internet for work this would be very annoying.
Kaylene
Stayed 2 nights in Feb 2023
Response from Management. on Feb 9, 2023
Dear guest, thank you very much for your comments regarding your stay with us, we are very sorry for your appreciation, rest assured that we will be improving every aspect to achieve your preference. Best Regards!
Perfectly located near the historic city. Room very comfortable . Good parking. A fridge would make it even better. Not all rooms have nice view. Bed was fine.
The pictures make no justice to the hotel. The staff is really nice and the location is great. Tons of things to do around the area and is a very secured area. Totally loved it and we want to come back.
ANET
Stayed 2 nights in Nov 2022
Response from Management. on Nov 16, 2022
Dear Anet, Thank you very much for your comments and preference. Kind regards,
Amazing property, great location, walking distance to most attractions, reasonably priced. Very service oriented staff.
Jesus
Stayed 2 nights in Sep 2022
Response from Management. on Sep 21, 2022
Thank you for your preference and comments! We appreciate it very much.
6/10 Okay
Gary
Sep 10, 2022
Liked: Cleanliness, staff & service
Older and not many extras. Great staff however
Gary
Stayed 2 nights in Sep 2022
Response from Management. on Sep 10, 2022
Dear guest, thank you very much for your comments regarding your stay with us, we are very sorry for your appreciation, rest assured that we will be improving every aspect to achieve your preference. Best Regards!
It’s an attractive hotel and elegant. The staff are excellent and helpful. The restaurant has an extensive and quality menu at great prices. The rooms are comfortable and well maintained. The location is excellent.
Gavin
Stayed 2 nights in Aug 2022
Response from Gerencia on Aug 19, 2022
Estimado huésped: Qué gusto saber que su experiencia fue confortable y que nuestros colaboradores se esmeran en atenderlos como se merecen nuestros huéspedes. Es nuestro compromiso lograr estancias placenteras. Los esperamos pronto!
6/10 Okay
Verified traveler
Aug 4, 2022
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ideally located. In need of an update
The hotel is ideally located. From the outside, it is a beatiful building, but from the inside, it is dated. It is clean though. The parking on site was full, so the reception person indicated another parking location one block away
Verified traveler
Stayed 1 night in Aug 2022
Response from Management. on Aug 4, 2022
Dear guest, we appreciate the time taken to make your comments, we are sorry for the inconvenience presented, of course we will emphasize the improvement of our services. We hope it will allow us another opportunity to assist you and show you our best intention
Very nice hotel, friendly staff. Only downside is, the pool is small.
Edith Carol
Stayed 6 nights in Jun 2022
Response from Management. on Jun 27, 2022
Dear guest: Your comments are always well received and we are fed back to look for actions that allow us to give the best of ourselves and thereby achieve the satisfaction of our guests. Thanks for your preference
We had a beautiful room that was really large. The AC worked great and the bed was very comfortable. This is a beautiful hotel, the desk people were lovely when I was asking for directions or a coffee pack. This hotel is well located. We will definitely stay here again.
Crystal
Stayed 4 nights in May 2022
Response from Gerencia on Jun 24, 2022
Estimada Crystal, qué gusto saber que su experiencia fue confortable y que nuestros colaboradores se esmeran en atenderlos como se merecen nuestros huéspedes. Es nuestro compromiso lograr estancias placenteras. Los esperamos pronto!
Estimado huésped: Sus comentarios siempre son bien recibidos y nos retroalimentan para buscar acciones que nos permitan dar lo mejor de nosotros y con ello lograr la satisfacción de nuestros huéspedes. Gracias por su preferencia.
8/10 Good
David
Traveled with partner
Apr 1, 2022
Liked: Cleanliness, staff & service
Loved the veranda on our room. Not enough shelves to put our toiletries onto
Dear guest: Your comments are always well received and we are fed back to look for actions that allow us to give the best of ourselves and thereby achieve the satisfaction of our guests. Thanks for your preference.