Front of property

Reviews of San Diego Tu Casa

2.5 out of 5
San Diego Tu Casa
C.16, 240 Entra Pedro Moreno and Galeana, Campeche, CAM

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 73 reviews" "
Rating 8 - Good. 24 out of 73 reviews" "
Rating 6 - Okay. 13 out of 73 reviews" "
Rating 4 - Poor. 13 out of 73 reviews" "
Rating 2 - Terrible. 3 out of 73 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

william

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No sleep because of noise
Stayed 3 nights in Oct 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good price but
It was a low value stay but the bed was awful. I could only one side as on the other there was a massive dent. The window faces a corridor so no light. Another thing was the generator or a pump sound at 6am in the morning which was extremely loud and so was the music playing somewhere at the reception area. It was impossible to relax. The receptionist was very nice though and helped me out with all my questions. Thank you.
Stayed 2 nights in Dec 2019
Response from SAN DIEGO on Jan 10, 2020
GRACIAS POR SUS COMENTARIOS, SEGUIREMOS TRABAJANDO PARA MEJORAR Y TENER UN EXCELENTE SERVICIO

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Very quiet so I slept great
Stayed 1 night in Feb 2019
Response from SAN DIEGO TU CASA on Mar 2, 2019
GRACIAS, FUE UN PLACER TENERLE CON NOSOTROS, RECIBA UN CORDIAL SALUDO

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel but disappointing
Hotel has water problems. No water supply during the night. Some rooms have only cold water, others only hot water.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good place for a great price
Excellent value!

6/10 Okay

simon, españa

Disliked: Property conditions & facilities
Great for a couple of nights
The hotel is just outside the main historic center (about 3 minutes walking). No restaurants around the hotel and due to the echo in the hallways quite noisy. The bed is enormous and the clenliness not bad. They do say to ask for housekeeping as they will not enter room without permission. Friendly staff.
Response from General Manager on Jan 17, 2017
Para nosotros es muy importante su comodidad, es por eso que no entramos a las habitaciones sin previa autorización, una enorme disculpa por el mal entendido. gracias.

2/10 Terrible

Barry, Vancouver, BC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip this hotel if you can
Our stay at this hotel was very disappointing. The room had a very bad smell and was dirty. We chose it as the other room was dark with only a hall window. The hall itself was dirty and dark. After enduring a night the staff wanted to charge us 150pecos for a taxi to the bus station. We had paid 45 pesos to get there so we refused and found our own taxi for 40pecos. As seasoned travellers this hotel is remembered as one of the worst (including India!). It's hard to understand how a hotel like this made it to any website. You have been warned!

4/10 Poor

David, Victoria Canada

Disliked: Cleanliness, room comfort
Affordable hotel in Campeche
Travelling alone. Hotel price was very reasonable. They will clean the room, but only when asked to do so.

10/10 Excellent

tim, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
When we arrived I was unsure if the position of the hotel would suit us as it wasn't right in the historic center. Being just removed was in fact amazing, walking through a small suburb each morning and night made you feel you were on your way home. The room was enormous, the bed was comfortable and the staff were more than helpful. I'll be recommending them to friends

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance from the historical district this little hotel was perfect, super clean and absolutely not noisy. Even the A/C was noiseless!! A true blessing to have such hotels at that price. Also the staff was very friendly.

4/10 Poor

eddy, Colorado

Disliked: Staff & service, property conditions & facilities, room comfort
Good for one night only!
This place was INCREDIBLY hard to find!! The address is listed backwards. Its actually on 16th street. I spent about 2hrs looking for it. Luckily the neighborhood people were incredibly friendly. The room itself had free wi-fi and a TV as well as a decent bathroom, but the windows faced an interior hallway and you can hear whatever's going on in the other rooms. Reception was lackluster at best, but the room was clean and offered a night's rest. I was riding through Campeche so for ONE night, this place was acceptable, but I would not have stayed more than one night even for the price.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
two star.
No window in the room. No hot water. 2 star.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star at best
2 star at most. staff are friendly. cheap.

10/10 Excellent

Mario

Business traveler
Liked: Staff & service
Excelente atención.
Stayed 1 night in Mar 2024
Response from San Diego on Mar 13, 2024
Muchas gracias Mario...sirve fue un placer...

6/10 Okay

Elvire

Disliked: Cleanliness
L'entrée de l'hôtel correspond aux photos et on pourrait s'attendre à un endroit cosy. Mais malheureusement ce n'est pas le cas. Ma chambre était quasiment aveugle (pas de fenêtre donnant sur l'extérieur) donc très sombre. Par contre la salle de bain privative est un vrai plus mais l'eau chaude ne coule qu'en filet, et il y avait encore des aliments coincés dans le lavabo. J'ai trouvé le réfrigérateur dans la chambre très pratique, mais il n'avait pas été nettoyé depuis longtemps. L'hôtel est bien situé, on peut se rendre facilement à pied au centre, et l'environnement est calme.
Stayed 1 night in Mar 2024
Response from san diego tu casa on Mar 17, 2024
gracias por la oportunidad de atenderle...

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su trato.
Stayed 4 nights in Feb 2024
Response from san diego tu casa on Mar 17, 2024
gracias por la oportunidad de atenderlo

4/10 Poor

Lizbeth

Stayed 2 nights in Jan 2024
Response from san diego tu casa on Mar 17, 2024
gracias por la oportunidad de atenbderle

6/10 Okay

Shelby

Stayed 1 night in Dec 2023
Response from Emarkj on Dec 12, 2023
Gracias, por darnos la oportunidad de servirle ...esperamos mejorar con sus comentarios...

8/10 Good

Judit

Stayed 1 night in Nov 2023
Response from San Diego tu Casa on Nov 9, 2023
Hola Judit, Gracias por elegir tu estadía con nosotros, agradecemos tu calificación, sin embargo seguiremos mejorando para dar un excelente servicio

10/10 Excellent

Luz

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nt
Stayed 1 night in Oct 2023
Response from San Diego tu Casa on Nov 6, 2023
Hola Luz, estaremos mejorando!

6/10 Okay

Raquel Janet

Stayed 2 nights in Aug 2023
Response from X on Sep 23, 2023
X

10/10 Excellent

Didier jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agusto
Stayed 1 night in Jul 2023
Response from San Diego tu Casa on Aug 14, 2023
Muchas Gracias, le esperamos de nuevo

2/10 Terrible

Esmeralda

Stayed 1 night in Jul 2023
Response from San Diego tu Casa on Aug 14, 2023
Lamentamos su mala experencia, mejoraremos en todos nuestros aspectos

6/10 Okay

Erik alberto

Stayed 1 night in Jun 2023
Response from San Diego tu Casa on Aug 14, 2023
Muchas gracias, seguiremos mejorando

10/10 Excellent

Eugenio Jesus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
muy buena opción económica
Stayed 1 night in Apr 2023
Response from San Diego tu Casa on May 29, 2023
Buen dia, Gracias por su comentario, trabajaremos en las observaciones que nos refiere para mejorar la calidad del servicio.

2/10 Terrible

Maii

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Estaba sucio y habia muchss cucarachas
Stayed 12 nights in Mar 2023
Response from Hotel San Diego on Apr 25, 2023
Gracias por su comentario, trabajaremos en las observaciones que nos refiere para mejorar la calidad del servicio.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel San Diego on Apr 25, 2023
Gracias por su calificación :)

10/10 Excellent

Jesus Alejandro

Stayed 3 nights in Mar 2023
Response from Hotel San Diego on Apr 25, 2023
Muchas gracias por comentario

6/10 Okay

Natalia Itzel

Liked: Staff & service
Disliked: Cleanliness
Pedí un reembolso a la 2a noche pero no me pudieron ayudar con ello, sin embargo me ofrecieron una habitación en mejores condiciones.
Response from Hotel San Diego on Apr 25, 2023
Gracias, lo tomaremos en cuenta para mejorar la experiencia de nuestros futuros huéspedes

10/10 Excellent

MAYRA

Stayed 1 night in Nov 2022
Response from Hotel San Diego on Dec 14, 2022
GRACIAS, SEGUIREMOS MEJORANDO PARA BRINDAR UNA ATENCION DE CALIDAD

10/10 Excellent

JOSE

Stayed 1 night in Oct 2022
Response from Hotel San Diego on Oct 20, 2022
Gacias

4/10 Poor

Carmen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
la ubicación está un poco escondida, las calles son muy oscuras, se percibe una sensación de inseguridad. La primera habitación que nos asignaron no servía la chapa de la puerta, el colchón de la cama muy incómodo y el baño estaba sucio, les hace falta mayor higiene. Por otra parte, la atención del encargado fue muy buena, fue amable y nos apoyó en todo momento.
Stayed 1 night in Sep 2022
Response from EMARKJ on Oct 20, 2022
Gracias por su comentario, trabajaremos en las observaciones que nos refiere para mejorar la calidad del servicio.

6/10 Okay

Silvia

Traveled with partner
Liked: Staff & service
Me gustó el cuarto solo que en el baño no había agua y nos cambiaron a otro y no había agua caliente y hacían mucho ruido enla parte de arriba pero todo lo demás muy bien
Stayed 3 nights in Jun 2022
Response from EMARKJ on Jul 12, 2022
SI TUVIMOS PROBLEMAS CON EL AGUA EN UINA SECCION, MOTIVO POR EL CUAL LOS TUVIMOS QUE CAMBIAR. ,IL DISCULPAS,

8/10 Good

TERESA DE JESUS BALAM

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lo que no me gusto fue la presion del agua que salia de la regadera que estaba obstruida y nunca llego el agua caliente. Cuarto 7 del hotel.
Stayed 1 night in Jun 2022
Response from Hotel San Diego on Jun 22, 2022
Gracias, lo tomaremos en cuenta para mejorar la experiencia de nuestros futuros huéspedes, y una disculpa.

8/10 Good

Eduardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Jose andres

Liked: Cleanliness, staff & service, property conditions & facilities
Que en mi reserva desia cama king-size y fue una cama matrimonial la que tenía el cuarto que me asignaron lo demás todo muy bien
Stayed 1 night in Feb 2022
Response from Hotel San Diego on Feb 23, 2022
Se tomaran medidas para mejorar la calidad de atención, una disculpa.

10/10 Excellent

Francis yurivia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio ❤️❤️
Stayed 3 nights in Dec 2021
Response from Hotel San Diego on Feb 23, 2022
Muchas Gracias, le esperamos en su próxima venida.

6/10 Okay

Verified traveler

Traveled with group
Moyen
Hôtel correcte pour le prix. Les + : bonne connexion wifi dans la chambre, climatisation, petit frigo, taille de la chambre, pour nous plutôt bien situé(centre historique proche et mercado d'où partent les combis aussi (site Edzna), facile de rejoindre le terminal de bus(grande avenue toute proche) Les - : pour le prix il faut s'y attendre: couchage moyen, pas d'insonorisation(si sommeil léger à éviter car sonnettes dans la nuit, chiens qui aboient, ...), pas de ménage pendant notre séjour de 3 nuits, 1 douche sur 3 sans eau chaude
Stayed 3 nights in Dec 2021

10/10 Excellent

Alfonso

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funcional
Stayed 2 nights in Oct 2021

6/10 Okay

Camille

Liked: Staff & service
Disliked: Cleanliness, room comfort
Idéal pour séjour économique
Environnement très bruyant (que ce soit les occupants des autres chambres, comme le voisinage) Chambres sombres, sans fenêtre sur l'extérieur. Murs rongés par l'humidité.
Stayed 4 nights in Aug 2021

10/10 Excellent

JOSE

Liked: Staff & service, property conditions & facilities, room comfort
Mejor limpieza del frigobar.
Estancia muy buena, el unico detalle fue que en frigobar de la habitación había envases de refrescos de una visita previa, no estaba limpio. Del resto todo sin alteraciones.
Stayed 1 night in Aug 2021
Response from SANDIEGO on Sep 2, 2021
GRACIAS POR LA PUNTUACION, DISCULPE EL INCOVENIENTE DEL FRIGOBAR MEJORAREMOS LA LIMPIEZA DE LOS MISMOS.

8/10 Good

JUAN ANTONIO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from SANDIEGO on May 7, 2021
GRACIAS POR SU ESTANCIA

8/10 Good

JRicardo, Guadalajara, Jalisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
es un lugar muy tranquilo parar descansar, económico y limpio
Stayed 1 night in Oct 2020
Response from SANDIEGO on Oct 16, 2020
GRACIAS. ESTAMOS PARA SERVIRLE

6/10 Okay

Liza

Traveled with group
Disliked: Cleanliness
Stayed 2 nights in Feb 2020
Response from san diego on Feb 25, 2020
gracias por su estancia, saludos cordiales.

10/10 Excellent

tommaso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from SAN DIEGO on Nov 3, 2019
GRACIAS POR SU CONFIANZA

8/10 Good

Verified traveler

No hay lugar cerca para comer... el control de la tele no correspondía, el agua caliente de la regadera jamás llegó.
Stayed 1 night in Oct 2019
Response from SAN DIEGO on Oct 17, 2019
GRACIAS POR SUS COMENTARIOS, PARA NOSOTROS ES MUY IMPORTANTE SU OPINIÓN. SEGUIREMOS TRABAJANDO PARA MEJORAR. GRACIAS

10/10 Excellent

Carlos Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar y ubicación
Una estancia cómoda y tranquila
Stayed 1 night in Aug 2019
Response from SAN DIEGO on Aug 8, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from HOTEL SAN DIEGO on Jul 20, 2019
GRACIAS, ES UN PLACER ATENDERLE. SALUDOS

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Es un lugar barato pero las habitaciones no son tan limpias ni cómodas por la iluminación pobre y la mala ubicación de los muebles
Stayed 1 night in Jun 2019
Response from SAN DIEGO on Jun 27, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.